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Slotsmillion: [solved] Stress with Slotsmillion and Trustly

Topic created on 17th May. 2019 | Page: 1 of 1 | Answers: 9 | Views: 1,757
wettibernd
Expert

[solved] Stress with Slotsmillion and Trustly

17th May. 2019, at 01:21 pm CEST#1
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i have confirmed a payout at SlotsMillion on 14.05. for 500,30€. The money I have until today not yet on my account. In the meantime I have received 2 more withdrawals which I requested one and two days later. I have now sent the support at Slotsmillion two screenshots of my online banking on which all payments can be seen. Now they want a bank statement since May 13 as a PDF file. What a nonsense --- I would have to go to the bank and have it printed out and then scanned. It can't be a big problem that SlotsMillion as a paying customer gets in touch with Trustly and gets the proof of payment confirmed. Has it ever happened to you that a transfer from Trustly simply disappeared?

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wettibernd
Expert

[solved] Stress with Slotsmillion and Trustly

17th May. 2019, at 01:23 pm CEST#2
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Soon I really don't feel like playing online anymore. Either I have to confirm my "wealth" or money disappears in an inexplicable way. I'm getting fed up with this. Then they should pay me the rest of my player account and then all OC`s have seen me forever and ever.

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Timo0510
Top Member

[solved] Stress with Slotsmillion and Trustly

17th May. 2019, at 01:39 pm CEST#3
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The GJ management has excellent relations to SlotsMillion.write Matthias via Communicator and he can help you

To Trustly : With SlotsMillion has nothing to do.This is because of Trustly.If I have understood it correctly comes the money from Trustly never from one and the same account but always from somewhere else.Depending on where the money is sent, the DE banks may check the transfer.So long it is then withheld



My question about Slotsmillion I attach here times briefly

How long does SM need for a withdrawal to Skrill when I am fully verified?

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Julian
Elite

[solved] Stress with Slotsmillion and Trustly

17th May. 2019, at 01:50 pm CEST#4
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I have already contacted the thread creator via Communicator and am currently discussing the case with the manager.

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Timo0510
Top Member

[solved] Stress with Slotsmillion and Trustly

17th May. 2019, at 01:52 pm CEST#5
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Julian wrote on 05/17/2019 at 1:50 pm: I have already contacted the thread creator via Communicator and am currently discussing the case with the manager.


That's how fast it goes

And while you're at it bring some no Deposit

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Julian
Elite

[solved] Stress with Slotsmillion and Trustly

17th May. 2019, at 02:00 pm CEST#6
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Liked this post: Avatar von Timo0510 Timo0510
Timo0510 wrote on 05/17/2019 1:39 PM

I'll attach my question about SlotsMillion here for a moment

How long does SM need for a withdrawal on Skrill when I am fully verified?

If you are already verified and the withdrawal is approved, it will take about 1 hour from that point according to the staff

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SlotsMillion
Rookie

[solved] Stress with Slotsmillion and Trustly

17th May. 2019, at 03:26 pm CEST#7
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Liked this post: Avatar von zuzox zuzox
Hi wettibernd,

I just contacted our Payment team and they informed me that the 2 other withdrawals you requested have already been paid

Now regarding the 500.30€, we requested a bank statement from you because in the screenshot you sent, there were no mentions of your bank name nor account number. So we couldn't verify that what you sent is actually the account where we transferred the 500.30€ with Trustly.
In the meantime, to not lose any time, we contacted Trustly to either get a confirmation the payment went through or a detailed explanation if it did not.

Let me know if you have any more questions. I will get back to you once we have updates from Trustly. Certainly, early next week.

Thomas - SlotsMillion.

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wettibernd
Expert

[solved] Stress with Slotsmillion and Trustly

17th May. 2019, at 09:10 pm CEST#8
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Hello Thomas,
at first I want to thank you for the good support from Slotsmillon.
The money arrived about the same time you posted it here.
Thank you for the great cooperation.
Thanks also to Julian

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wettibernd
Expert

[solved] Stress with Slotsmillion and Trustly

17th May. 2019, at 09:11 pm CEST#9
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It was clearly a mistake by Trustly, SlotsMillion did everything they could to make sure I got my money

The thread can be closed.

Thanks to all who helped.

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Julian
Elite

[solved] Stress with Slotsmillion and Trustly

17th May. 2019, at 09:20 pm CEST#10
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The thread creator has received the money from Trustly and thus the case is solved.

This topic was closed

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