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Slotsmillion: [solved] Slotsmillion, payout ever at Easter and Christmas? (Page 2)

Topic created on 04th Mar. 2020 | Page: 2 of 2 | Answers: 18 | Views: 3,347
tontoo2
Experienced

[solved] Slotsmillion, payout ever at Easter and Christmas?

4th Mar. 2020, at 02:13 pm CET#11
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Thank you for the efforts. You will receive no further documents by me. Please cash my balance out, as requested and close my SM account. Best regards.

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tontoo2
Experienced

[solved] Slotsmillion, payout ever at Easter and Christmas?

4th Mar. 2020, at 02:49 pm CET#12
1 Like

Liked this post: Avatar von cbz490 cbz490
Again for clarification

Have had a verified account with SlotsMillion for years. At the beginning of the year a current energy bill was due, uploaded it, verified it, everything was fine

Sometimes pay in via Trustly from my bank account at Volksbank and sometimes from my MasterCard at Advanzia

Last month SM wanted a statement by mail where a Deposit via Trustly is listed. This is all outside the upload of the SM homepage. There I am shown as fully verified, the upload button is not there (as is the case with missing documents)
I logged into my credit un ion, searched for the most recent deposit to SM, saved it and sent to the required SM@lululala mail

And then silence in the woods. Had the 200 euro payout open, blocked, continued diligently deposited without problems, be it by Trustly, be it by Mastercard, but the payout was not processed

Now I have to prove that my Mastercard and my account at Volksbank are linked? It's really going on

Two options
1. SM pays out my 200 euros immediately without any ifs and buts and closes my account. These insanity stories can really save us
2. I call Advanzia and have all deposits reversed due to fraud (that's 200 euros today alone, 4x 50 euros deposited today).

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Lucifer88neu
Rookie

[solved] Slotsmillion, payout ever at Easter and Christmas?

4th Mar. 2020, at 04:25 pm CET#13
1 Like

Liked this post: Avatar von Spectral Spectral
tontoo2 wrote on 04/03/2020 at 14:49: Again for clarification

Have had a verified account with SlotsMillion for years. At the beginning of the year a current energy bill was due, uploaded it, verified it, everything was fine

Deposit sometimes via Trustly from my bank account at Volksbank and sometimes from my MasterCard at Advanzia

Last month SM wanted a statement by mail where a Deposit via Trustly is listed. This is all outside the upload of the SM homepage. There I am shown as fully verified, the upload button is not there (as is the case with missing documents)
I logged into my credit un ion, searched for the most recent deposit to SM, saved it and sent to the required SM@lululala mail

And then silence in the woods. Had the 200 euro payout open, blocked, continued diligently deposited without problems, be it by Trustly, be it by Mastercard, but the payout was not processed

Now I have to prove that my Mastercard and my account at Volksbank are linked? It's really going on

Two options
1. SM pays out my 200 euros immediately without any ifs and buts and closes my account. We can really save these insanity stories
2. I call Advanzia and have all deposits reversed due to fraud (that's 200 euros today alone, 4x 50 euros deposited today).

I can understand your displeasure. However, I wonder why you - despite this existing problem - are still diligently depositing there. I would then consequently also refrain from doing so

I hope that this will be cleared up quickly and that you will receive the money

Lg

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tontoo2
Experienced

[solved] Slotsmillion, payout ever at Easter and Christmas?

4th Mar. 2020, at 04:39 pm CET#14
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Well, I had blocked the payout and did not assume that SM would drag this out. For me, the payout was done, so to speak. When I wanted to play again, I deposited (not once with bonuses). Today I finally wondered what was going on, why the payout is still open, got suspicious

Last month SM had paid out 600 euros via Trustly and then asked for a receipt of a Deposit via Trustly when no payout was in process. This nonsense seemed to me completely unrelated to a payout, am also not over 2+k in transactions and completely verified. I had logged into VoBa, saved most recent deposit as pdf and shifted. Receipt was confirmed. For me that was it, done

Silence in the woods followed and now they want a link between my account at Volksbank and my MasterCard at Advanzia, which is complete nonsense and can only occur to someone who is absolutely incompetent, or does not want to or can not pay out.

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tontoo2
Experienced

[solved] Slotsmillion, payout ever at Easter and Christmas?

4th Mar. 2020, at 05:05 pm CET#15
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The competition is fierce, guess what, SlotsMillion is gnawing away at bankruptcy and has to drag out even low payouts

These fairy tales of "documents" in green with flowers when depositing with Trustly and MC are just garbage. SlotsMillion, like No Account Casinos, has received tons of data and information about these transactions. It's all stupid filibustering talk
Only I have neither the time, nor the nerves for these children's stories

If they had even the slightest doubt about my deposits, I would not have played a second, or would be verified. I did not Deposit by carrier pigeon, but Trustly and MC. It becomes problematic when paying out and that must have a good reason

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tontoo2
Experienced

[solved] Slotsmillion, payout ever at Easter and Christmas?

4th Mar. 2020, at 05:31 pm CET#16
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Update: SlotsMillion has paid out a few minutes ago the 200 euros via Trustly, are booked on my account. Furthermore, an email sent with the request to upload account statements (VoBa + Advanzia) to be able to play

According to my tone and the fact that I had to publicly address this issue to even receive such a small payout after many problem-free deposits, I can only say to SlotsMillion: You can kiss my ass. Never again will I play with you. I guess I would have to collect a high amount of winnings with your payment morale. Pack

Many thanks to Caro, GJ and all users who have contributed.

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SlotsMillion
Rookie

[solved] Slotsmillion, payout ever at Easter and Christmas?

4th Mar. 2020, at 07:31 pm CET#17
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Hi tontoo2,

We apologise for the inconvenience caused related to your withdrawal.

As operators, we are obliged to follow and enforce different actions and measures, which have all been created with both our players and our own safety in mind. These guidelines are mandatory and cover topics such as the required documentation to approve withdrawals which include -yet are not limited to- bank statements. These serve the purpose of allowing us to verify the ownership of the payment methods used by our players as well as linking them to his / her identity.

We can assure you we have no interest in withholding withdrawals from our players nor do we seek out ways to purposefully delay them, but we are obliged to do so when we have yet to receive the valid documents for us to approve and process them. Unfortunately, the document you provided was not valid as a bank statement.

We're glad the issue could be resolved and are sorry for the inconveniences caused. We'd like to emphasise the fact that you should ever want to discuss your case further, our customer support team will always be available for you

| SM

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tontoo2
Experienced

[solved] Slotsmillion, payout ever at Easter and Christmas?

4th Mar. 2020, at 08:01 pm CET#18
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Don't mention it, you paid out after 8 days without any message and after public demand. Although I would also have booked back all deposits with a smile if no payout had been made

Otherwise, I find the laws, regulations and rules, according to which SlotsMillion must request documents at will and arbitrarily, and does not manage to communicate this decently and promptly, very sad. I gamble for 20 years on average at least 500 euros a month and from this money you will not get a single cent more. But these are just these terrible rules that take effect when you pay out. It's a pity that you are not allowed to pay out as easily as you can receive deposits. Bad laws, very bad.

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Caro
Expert

[solved] Slotsmillion, payout ever at Easter and Christmas?

9th Mar. 2020, at 09:36 am CET#19
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After tontoo2 has successfully received all his payouts, I will shoot the thread and mark it as [solved]

This topic was closed

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