[solved] SlotsMillion does not still not pay out

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Amateur

Jesss711

verifiedTopic Creator

Forum posts: 145 Member since: 27.07.2018

[solved] SlotsMillion does not still not pay out

22nd Jan. 2019, at 03:33 am CET#1

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Nobody has liked this post so far

I requested a withdrawal of 1700€ via Trustly on January 13 & selected "United Kingdom" (because I have a mobile bank account based in the UK), which is why I could only enter account no + bank code instead of IBAN

As a result, I received an email from Slotsmillon on 15/01 that I should change the withdrawal to Revolut in order to proceed.

I told them my problem, that Trustly always shows me an error message with my "GB" - IBAN & "Germany" as selection & asked them to change the payout in the system to my IBAN (I have blocked payout, so I can not change anything myself)
On 19 January came the answer that it was so forwarded to the finance department and I should please be patient a little longer.

Now it is Tuesday & I still have not received any payment or message! It's getting on my nerves, as I really need the money now & more than a week has passed since I requested the payout. My documents were all successfully verified before and to delay the payout for so long, just for the change of account number to IBAN is quite annoying and so you think twice about playing there again in the future, when there are other comparable providers with the game selection in which you never had to wait so long neither for answers nor for payout or anything else .... How long should I wait and what else can I do? Lg

This post has been translated automatically

Rookie

DieBlackjackBros

Forum posts: 90 Member since: 10.10.2017

[solved] SlotsMillion does not still not pay out

22nd Jan. 2019, at 10:54 am CET#2

1 Like

Liked this post: Mit371

Jesss711 wrote on 01/22/2019 03:33: I requested a payout of 1700€ via Trustly on January 13 & selected "United Kingdom" (because I have a mobile bank account based in the UK)

How long should I wait and what else can I do? Lg

Don't withdraw via Revolut, they are junk anyway and oh well don't blame other people for your self made problems.

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Expert

Marqes

verified

Forum posts: 1.355 Member since: 05.03.2018

[solved] SlotsMillion does not still not pay out

23rd Jan. 2019, at 01:25 am CET#3

1 Like

Liked this post: Anonym

Write to Daniel!
This is the founder of Gamblejoe.
I remember when GJ added SlotsMillion here, Daniel wrote something like:
A super new best online casino
If it doesn't pay out, he pays it out of his own pocket ...etc.😂

So I think Daniel will have a good contact there.

But Daniel is pretty Busy right now.

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Rookie

SlotsMillion

Casino Manager

Forum posts: 38 Member since: 15.11.2018

[solved] SlotsMillion does not still not pay out

23rd Jan. 2019, at 11:00 am CET#4

5 Likes

Liked this post: Anonym, Anonym, Anonym, Anonym, kyosuma

Hi Jesss711,

Sorry for answering in English, my German is pretty limited and I do not trust Google Translate enough to use it here

After talking with the Finance department, I understood that the issue delaying the withdrawal is that you were requesting the withdrawal to a different account than the one used to Deposit initially, which is not allowed as per terms and conditions to avoid money laundering
We checked with one of our own Revolut accounts and it seems that the reason why you can't enter your IBAN is because you must request the withdrawal to your EUR account, not the GBP one. To do so, you will need to cancel the existing withdrawal and do it again. You have my word that it will be processed in priority and will reach your account immediately (since it's Trustly) as soon as you inform us you have done it.

I sincerely apologise for the inconvenience. Our goal is that every player receives her/his winnings within 3 working days maximum (depending on the payment method chosen, of course). In your case, we have been in contact with you since the day you requested the withdrawal trying to find a solution and get it sorted as fast as possible. I do hope this time it will work
If you need any live assistance, please contact our Customer Support via chat or drop us an email.

Have a great day!

Thomas - SlotsMillion

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Anonym

Former Member

[solved] SlotsMillion does not still not pay out

23rd Jan. 2019, at 11:09 am CET#5

3 Likes

Liked this post: Mit371, m****9, SlotsMillion

SlotsMillion wrote on 01/23/2019 at 11:00: Hi Jesss711,

Sorry for answering in English, my German is pretty limited and I do not trust Google Translate enough to use it here

After talking with the Finance department, I understood that the issue delaying the withdrawal is that you were requesting the withdrawal to a different account than the one used to Deposit initially, which is not allowed as per terms and conditions to avoid money laundering
We checked with one of our own Revolut accounts and it seems that the reason why you can't enter your IBAN is because you must request the withdrawal to your EUR account, not the GBP one. To do so, you will need to cancel the existing withdrawal and do it again. You have my word that it will be processed in priority and will reach your account immediately (since it's Trustly) as soon as you inform us you have done it.

I sincerely apologise for the inconvenience. Our goal is that every player receives her/his winnings within 3 working days maximum (depending on the payment method chosen, of course). In your case, we have been in contact with you since the day you requested the withdrawal trying to find a solution and get it sorted as fast as possible. I do hope this time it will work
If you need any live assistance, please contact our Customer Support via chat or drop us an email.

Have a great day!

Thomas - SlotsMillion

Great to see a Rep here, think you are the first one i have seen in this Forum. No problem about the language issues

This post has been translated automatically

Rookie

SlotsMillion

Casino Manager

Forum posts: 38 Member since: 15.11.2018

[solved] SlotsMillion does not still not pay out

23rd Jan. 2019, at 05:43 pm CET#6

1 Like

Liked this post: Anonym

Hi Jesss711,

I was told that you talked by phone to one of our Customer Support agents after I wrote to you here and that by requesting the withdrawal to the EUR account, it finally worked.

Could you please confirm it's solved and you received the money?

Thanks in advance

Thomas - SlotsMillion.

This post has been translated automatically

Mit371

Forum posts: 1 Member since: 07.02.2019

[solved] SlotsMillion does not still not pay out

7th Feb. 2019, at 04:13 pm CET#7

0 Likes

Nobody has liked this post so far

SlotsMillion a rip off company I am waiting for 100€ payout time one week.
And gamblejoe writes test results very well
gamblejoe you have no clue

This post has been translated automatically

m****9

Forum posts: 1.484 Member has been banned

[solved] SlotsMillion does not still not pay out

7th Feb. 2019, at 04:50 pm CET#8

0 Likes

Nobody has liked this post so far

Mit371 wrote on 02/07/2019 at 16:13: Slotsmillion a rip off company I'm waiting for 100€ payout time a week.
And gamblejoe writes tester results very well
gamblejoe you have no idea

It is called "for a week" not "time of a week", I'm not a teacher but something like that scratches my nerves! ^^

Write the SlotsMillion support here in the forum and give best some more info to your problem.

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Legend

RiverSong

Forum posts: 4.210 Member since: 31.10.2017

[solved] SlotsMillion does not still not pay out

7th Feb. 2019, at 05:44 pm CET#9

1 Like

Liked this post: RiverSong

Mit371 wrote on 02/07/2019 at 16:13: Slotsmillion a rip off company I'm waiting for 100€ payout time a week.
And gamblejoe writes tester results very well
gamblejoe you have no idea

Write to the SlotsMillion support here in the forum and give best some more info to your problem.

and write them in english, they like it best

This post has been translated automatically

Experienced

kyosuma

verified

Forum posts: 271 Member since: 01.09.2018

[solved] SlotsMillion does not still not pay out

7th Feb. 2019, at 09:14 pm CET#10

0 Likes

Nobody has liked this post so far

Iseedeadpeople wrote on February 07, 2019 at 5:44 pm

and write to them in english, they like it best

he doesn't even know German, are you supposed to troll other people?

This post has been translated automatically

Slotsmillion: [solved] SlotsMillion does not still not pay out

[solved] SlotsMillion does not still not pay out

[solved] SlotsMillion does not still not pay out

[solved] SlotsMillion does not still not pay out

[solved] SlotsMillion does not still not pay out

[solved] SlotsMillion does not still not pay out

[solved] SlotsMillion does not still not pay out

[solved] SlotsMillion does not still not pay out

[solved] SlotsMillion does not still not pay out

[solved] SlotsMillion does not still not pay out

[solved] SlotsMillion does not still not pay out

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