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Slotsmillion: [solved] Slotsmillion does not pay out, it is the third week (Page 2)

Topic created on 03rd Sep. 2019 | Page: 2 of 6 | Answers: 56 | Views: 14,043
Supermelly1976
Rookie

[solved] Slotsmillion does not pay out, it is the third week

5th Sep. 2019, at 12:04 pm CEST#11
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Small update:

Many lovely people have taken me on. Among them Caro from GJ and Thomas from SlotsMillion.
I have now written an email to ADR and MGA that my case should be solved ( cancellation ) and now it is for me ( again ) wait.

Patience has unfortunately not been laid in my cradle, but now I have to.

Thanks to all! Hopefully I get now quickly paid my win

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Supermelly1976
Rookie

[solved] Slotsmillion does not pay out, it is the third week

6th Sep. 2019, at 03:54 pm CEST#12
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Again, a little update.

Now I have so annoyed the people at Promediate that I have now received an email from the boss himself that my ADR case is closed. I hope that this also arrives at SlotsMillion and I finally get my win paid and my account activated again.
Keep your fingers crossed for me! I'll let you know what happens if anything happens

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Supermelly1976
Rookie

[solved] Slotsmillion does not pay out, it is the third week

8th Sep. 2019, at 07:45 am CEST#13
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What a circumstance.
I have the boss of Promediate on the wrap... he wanted first 50 euros plus fees for ONE mail.
I had to write him what to write SlotsMillion. Still not right.... but maybe that's enough for them. Cross your fingers for me....

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IneedMoney98
Experienced

[solved] Slotsmillion does not pay out, it is the third week

8th Sep. 2019, at 08:24 am CEST#14
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Accordingly, I will never make a Deposit there. Such a HeckMeck
Since they are to block SOFORT pleasing temporarily as a deposit method, if it is already known since February!

Also know cases, which have credited the money in OC, but then the money was booked by Sofort back to the account

Was not the case with you I know. Simply poor performance

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Supermelly1976
Rookie

[solved] Slotsmillion does not pay out, it is the third week

9th Sep. 2019, at 06:01 am CEST#15
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Yeah, it's all pretty sucky. However, I lost my patience too quickly, I was also annoyed, they could have said that they need the bank statements, and turned to Promediate. I hope all the mails are finally enough and I get my money. Whether I leave my account there, I do not know yet, because it is all too cumbersome for me.
Today the fight continues....

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Supermelly1976
Rookie

[solved] Slotsmillion does not pay out, it is the third week

9th Sep. 2019, at 08:35 am CEST#16
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IneedMoney98 wrote on 08/09/2019 at 08:24: According to this, I will never Deposit there. What a HeckMeck
There they should SOFORT temporarily block as a deposit method when it has been known since February!

Know also cases, which the money in the OC have credited, but then the money was booked by Sofort back to the account

Was not the case with you I know. Simply poor performance

So SOFORT there as a deposit method already no longer, they have abolished in August.
However, I would have liked them to say something before and I am aware that it certainly affected many accounts and accounts, but something like this should not take 2 weeks. And they have to give the users information
It's just annoying that I always had to run after, ask again and again and then I am bluntly insinuated, I would have very well get money back from IMMEDIATELY. How do they come up with that?
That was the point at which it was really enough for me and I complained, I now have it. More stress and hassle and still not my money. Let's see what's going on again today.
And by the way, I still have to work. Fact is: They have completely taken away the joy of the great win and ruined it for me.
Now I just want to have it and that's it.

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Klabisto
Experienced

[solved] Slotsmillion does not pay out, it is the third week

9th Sep. 2019, at 11:45 am CEST#17
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Supermelly1976 wrote on 09/09/2019 08:35
So SOFORT is already no longer available as a Deposit method, they abolished that in August.
However, I would also have liked them to say something beforehand

Is right. But it was probably (first by Klarna), now taken over by Skrill.

The payout should still not make such problems.

Good luck.

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Supermelly1976
Rookie

[solved] Slotsmillion does not pay out, it is the third week

9th Sep. 2019, at 12:00 pm CEST#18
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Klabisto wrote on 09/09/2019 at 11:45 am
True. But it was probably taken over (first by Klarna), now by Skrill.

Still, the payout should not cause such problems.

Good luck.

Supposedly it is now "only" due to my open ADR complaint with Promidiate.
But they confirmed me now that the case is closed and after a whole Friday evening and Saturday morning, Promidiate but also wrote to SlotsMillion and I really hope that this is now enough and my account will be unlocked again and more importantly that I finally get my win

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Supermelly1976
Rookie

[solved] Slotsmillion does not pay out, it is the third week

9th Sep. 2019, at 03:58 pm CEST#19
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UPDATE:

So sorry.
Every day and every week something new.... Now they've given it to the MGA, may be that's the way it has to be, but only last!!!! Week???? That is, this takes until October purely...not to believe, so my understanding is really at the end, but I can do nothing, must wait.

Now it is called:
Unfortunately not yet. We still have to wait for the MGA, because we asked for help from our licensing authority regarding this problem.

Me: So MGA wrote me that they don't have a case from me

don't have a case from me MGA doesn't have a case from you, they have a case from us.

Please understand that this problem does not only affect you.<br>There are other players affected as well. Therefore, we need the help of our regulator in this case.

Me: And how long does it feel like this is going to take?


We in Support cannot give you any further information, as we have no new information from our legal department.<br>As soon as our colleagues have feedback from the MGA, we will let you know immediately

Me: but this has been going on for WEEKS.

Right!

A case like this can't be solved in a day!

Me: I like to think this isn't just me, but I'd like some info.
First of all, I would like to have the info now if the thing with the ADR complaint is solved. And if the umpteen emails from Promediate are enough now


We got the emails in support from you.

Me: because that was the reasoning last week, first my ADR complaint has to be closed, it is now. And now it's something else again.


No, nothing else! This has been running alongside since last week!<br>

Me: As I said, some info would be good. So that you as a customer / user also see that something is happening and what the status is. If it does not only concern me.
What do your experiences say, how long something like this drags on


Unfortunately, this is our first case of this type and magnitude.<br>Since there are several parties involved, it may take a little while, but I can't give you a date.<br>Sorry

Me: and of course nothing can be done without the feedback from the MGA, right?
surely the customer should not suffer....


Right! We have to wait for it.<br><br>

In that case the customer/player has to wait! This is our regulatory body and we would like to keep our license.<br>Understandable I think!

I: Yes sorry, but as I said...I mean allegedly the problem exists since February and this has only now been noticed? Then it is not directly reported, and now ( in my case ) since the 19.08.2019 dallern we here around. No info comes and nothing at all. Yes, I understand everything. And the customers would like their wins, also understandable, right?
I know it's annoying, believe me, I don't feel comfortable anymore either, always asking...but it's getting real

Of course our managers are doing everything they can to finally put this issue to rest!

I'll put it this way, we'd also like to finally get rid of the issue so we can focus more on our day-to-day business again.<br>Therefore, you can be sure that we will do everything to achieve this.<br><br>We would just appreciate a little patience on your part.




It would be nice to get some information from a competent person, a manager or from the so-called legal department. That would make it maybe a little more credible. I know, the poor people in the support can't do anything about it...... </br></br></br></br></br></br></br></br></br></br></br>

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kyosuma
Experienced

[solved] Slotsmillion does not pay out, it is the third week

10th Sep. 2019, at 12:10 am CEST#20
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That's shit brazen, if they have trouble with the MGA now waiting for the first to close the case before they pay out what......?
What forn ...... . Bullshit is that then, they should give you your money to prove it to the MGA and is done...

Stalling garbage, but nice to know Slottsmillionkacke will never see me again.

Thanks for your thread and I wish you good luck that the times come out of the ass!

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