[solved] Slotsmillion does not pay out, it is the third week

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Rookie

Supermelly1976

Topic Creator

Forum posts: 49 Member since: 03.09.2019

[solved] Slotsmillion does not pay out, it is the third week

3rd Sep. 2019, at 08:16 am CEST#1

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Hi,
i am new here and maybe you have a tip.
I have been with SlotsMillion for over a year and my account is also verified. On 08/17/2019 I won at SM and requested the payout.
Nothing came and came, then I asked. They said there was a problem with SOFORT ( Sofortüberweisung ) and I would be affected and many German accounts would have to be verified. I should have patience.
Okay...but now we go into the third week and after umpteen mails and chats I am still no step further. I had to send my bank statements so that I can prove that I have not received any money back from SOFORT. I hear only always: " We can do nothing, wait for release "from above ". And that now already since the 17.08.
I have then turned to the complaints department, my account is now blocked and my money I still do not have
I still asked if I can do something so that it goes faster, because I am in the right. But no, they would have everything now.
Supposedly this IMMEDIATE problem exists since February and since they do not report???
Do you have another idea?

LG

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Rookie

SlotsMillion

Casino Manager

Forum posts: 38 Member since: 15.11.2018

[solved] Slotsmillion does not pay out, it is the third week

3rd Sep. 2019, at 09:06 am CEST#2

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Hi Supermelly1976,

Could you please send me your username via private chat?

I will look into this and see if there is anything I can do to get this solved faster.

Kind regards,
Thomas.

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Rookie

Supermelly1976

Topic Creator

Forum posts: 49 Member since: 03.09.2019

[solved] Slotsmillion does not pay out, it is the third week

3rd Sep. 2019, at 11:01 am CEST#3

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Hi Thomas,
done.
Please notice that I emailed and chatted with SM the last two weeks and nothing happened.

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Rookie

Supermelly1976

Topic Creator

Forum posts: 49 Member since: 03.09.2019

[solved] Slotsmillion does not pay out, it is the third week

3rd Sep. 2019, at 02:58 pm CEST#4

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Haha, in the chat they told me they had a meeting and specifically my case would be discussed.
For how many times then? The fact is, I have neither an info, nor my coal and if it were not something over 1000 euros, I would say yes, forget it but I do not see also

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Rookie

Supermelly1976

Topic Creator

Forum posts: 49 Member since: 03.09.2019

[solved] Slotsmillion does not pay out, it is the third week

4th Sep. 2019, at 07:16 am CEST#5

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Well, I have an appointment with the lawyer tomorrow. Supposedly, a solution will be presented to me today. I want my win to be paid out...and I am very curious to see what they will come up with this time to avoid paying out. It remains exciting
What did the support write to me? Delicate issues in any industry take time

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Expert

Kleinkariert

Forum posts: 1.674 Member since: 18.03.2019

[solved] Slotsmillion does not pay out, it is the third week

4th Sep. 2019, at 07:35 am CEST#6

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Liked this post: Klabisto

Hopefully your lawyer applies EU law and not German law, in DE it is forbidden by law to play there at all and thus it is always unclear how the jurisdiction will end up.

You should have contacted the MGA or the arbitration board (Pro Mediate (UK) Limited), alternatively there are also services of some Affiliate sites that could help you. I'm sure if the problem with Sofort is resolved you will get your money, just stay tuned in the end everything will be resolved.

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Rookie

Supermelly1976

Topic Creator

Forum posts: 49 Member since: 03.09.2019

[solved] Slotsmillion does not pay out, it is the third week

4th Sep. 2019, at 08:08 am CEST#7

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Kleinkariert wrote on 04/09/2019 at 07:35: Hopefully your lawyer applies EU law and not German law, in DE it is forbidden by law to play there at all and thus it is always unclear how the jurisdiction will end up.

You should have contacted the MGA or the arbitration board (Pro Mediate (UK) Limited), alternatively there are also services of some Affiliate sites that could help you. I'm sure if the problem with Sofort is resolved you will get your money, just stay tuned in the end everything will be resolved.

That's what I did and now after 3 weeks I'm getting fed up.
You can also get your losses back, my lawyer is fit in it. I find it just impossible that they have not reported directly and that you are confronted with untruths. Because I would have got 500 euros back from Sofort, which is not true, I would have noticed directly. From therefore...well, I have sent my account statements and allegedly I should be presented today a solution. I am curious.

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Rookie

Supermelly1976

Topic Creator

Forum posts: 49 Member since: 03.09.2019

[solved] Slotsmillion does not pay out, it is the third week

4th Sep. 2019, at 09:09 pm CEST#8

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It was so clear.
So... I contacted mga and adr on 8/28. Consequently my account would be suspended and they are now using that as a reason not to pay out. I will not be able to soon. Now se waiting for feedback from mga....
How long does this take and what else can I do...except go to the lawyer?

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Top Member

sonne10

Forum posts: 830 Member since: 29.11.2017

[solved] Slotsmillion does not pay out, it is the third week

4th Sep. 2019, at 09:31 pm CEST#9

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I've been playing for a long time at SlotsMillion never had any problems😀
For such a big casino they normally pay your amount out of petty cash 😈
My Tip will you to the Gamblejoe team they know very well the manager of the casino

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Rookie

Supermelly1976

Topic Creator

Forum posts: 49 Member since: 03.09.2019

[solved] Slotsmillion does not pay out, it is the third week

5th Sep. 2019, at 05:12 am CEST#10

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sonne10 wrote on 04.09.2019 at 21:31: I gamble for a long time at SlotsMillion never had any problems😀
For such a big casino they normally pay your amount from petty cash 😈
My Tip will you to the Gamblejoe team they know very well the manager of the casino .😀

Hi, thank you. I never had any problems either, until now. I'll give this a try.

This post has been translated automatically

Slotsmillion: [solved] Slotsmillion does not pay out, it is the third week

[solved] Slotsmillion does not pay out, it is the third week

[solved] Slotsmillion does not pay out, it is the third week

[solved] Slotsmillion does not pay out, it is the third week

[solved] Slotsmillion does not pay out, it is the third week

[solved] Slotsmillion does not pay out, it is the third week

[solved] Slotsmillion does not pay out, it is the third week

[solved] Slotsmillion does not pay out, it is the third week

[solved] Slotsmillion does not pay out, it is the third week

[solved] Slotsmillion does not pay out, it is the third week

[solved] Slotsmillion does not pay out, it is the third week

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