[solved] Slotsmillion does not pay out

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andy85

Topic Creator

Forum posts: 5 Member since: 19.04.2019

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 11:35 am CEST#1

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Dear gamer community,
i am now turning to you with the request to share your experiences or suggestions for solutions with me

I deposited 500 euro with my credit card at SlotsMillion on 5.4. and finally managed to make 600 euro out of it

On 6.4. I submitted my Verification documents, which were then also confirmed
Now comes the real "problem":
I requested a transfer of 600 euro via trustly. There was nothing else to click on. I had to enter an account number. Since I deposited by credit card, it was obvious to me to enter the IBAN of my credit card and not that of my bank account
On 8.4. I received a confirmation email that the money was on its way to me. However, to date I have not received any money.
After consulting with my bank, a payout to my credit card is not possible, only to the associated bank account

I have described this problem to Slotsmillion in multiple emails and chat sessions

I have the feeling that I am not taken seriously there at all. Sometimes I get only sparse or contradictory answers. I was assured that a transfer was made, which obviously can not be true
I have already been asked 2 times to send a pdf of my credit card statement as proof that I have not received the money
I uploaded this immediately. I also uploaded a statement of my bank account and told the casino the IBAN of my bank account to transfer the money to the correct account, but nothing happened
Now I receive no response at all for 2 days. According to the motto, maybe he will stop at some point...
To my knowledge (also after consultation with the bank) the casino should register a failed booking by reversing the amount. For me, all this is not comprehensible and I deeply regret having transferred so much money there.
If all else fails, would it be possible to have at least the 500 euros I paid in charged back to my credit card?
So that was very long, I hope for experiences or tips. Thanks!!!

This post has been translated automatically

Expert

Dutch78

Forum posts: 1.058 Member since: 27.01.2018

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 11:55 am CEST#2

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You will have to wait a little while for a return or a non-executable transfer and the subsequent message that it has failed.
For once, the problem is not with the casino, but with you, because you entered the wrong IBAN.
The casino is now waiting for feedback that the withdrawal has not arrived and will then pay out again to the corrected IBAN.
You have to be a little patient, because the casino will certainly not pay out again before it has received feedback, which also makes sense, because they want to avoid that you mistakenly receive the money twice.
This has purely nothing to do with "maybe it will stop at some point".
If everything is fine, you will eventually get your money.

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Expert

sippi

Forum posts: 1.569 Member since: 28.09.2016

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 12:05 pm CEST#3

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Well, he is not to blame directly. I would have also taken the most obvious, the IBAN of my KK, for payment.

But as already said, have a little patience, this can take a little time.

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Top Member

DeinVater

verified

Forum posts: 522 Member since: 15.12.2018

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 01:22 pm CEST#4

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What shocks me about the whole issue...... ... . 500€deposited and won 600€ ...... ... ... ... ... ou shit xD

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andy85

Topic Creator

Forum posts: 5 Member since: 19.04.2019

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 08:11 pm CEST#5

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Thank you for the answers!
I really hope that you are right and the money is then transferred to the correct IBAN
However, I am concerned that after almost 2 weeks, the money must have been reversed to the casino, but they are still waiting for the pdf bank statement. A screenshot of the bank statement was not accepted...
I was also never automatically contacted by SlotsMillion, every time I had to ask and be annoying...

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Top Member

Tropper

Forum posts: 553 Member since: 29.09.2016

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 09:17 pm CEST#6

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slotsmillion is actually very reliable, I keep my fingers crossed that everything works smoothly

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Slotsmillion does not pay out

22nd Oct. 2019, at 03:57 pm CEST#7

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Have contacted the user and asked him about the case. The TE told me that he received his money after a very long wait.

This topic was closed

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Slotsmillion: [solved] Slotsmillion does not pay out

[solved] Slotsmillion does not pay out

[solved] Slotsmillion does not pay out

[solved] Slotsmillion does not pay out

[solved] Slotsmillion does not pay out

[solved] Slotsmillion does not pay out

[solved] Slotsmillion does not pay out

[solved] Slotsmillion does not pay out

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