Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Slotsmillion: [solved] Slotsmillion does not pay out

Topic created on 19th Apr. 2019 | Page: 1 of 1 | Answers: 6 | Views: 1,791
andy85

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 11:35 am CEST#1
0 Likes

Nobody has liked this post so far
Dear gamer community,
i am now turning to you with the request to share your experiences or suggestions for solutions with me

I deposited 500 euro with my credit card at SlotsMillion on 5.4. and finally managed to make 600 euro out of it

On 6.4. I submitted my Verification documents, which were then also confirmed
Now comes the real "problem":
I requested a transfer of 600 euro via trustly. There was nothing else to click on. I had to enter an account number. Since I deposited by credit card, it was obvious to me to enter the IBAN of my credit card and not that of my bank account
On 8.4. I received a confirmation email that the money was on its way to me. However, to date I have not received any money.
After consulting with my bank, a payout to my credit card is not possible, only to the associated bank account

I have described this problem to Slotsmillion in multiple emails and chat sessions

I have the feeling that I am not taken seriously there at all. Sometimes I get only sparse or contradictory answers. I was assured that a transfer was made, which obviously can not be true
I have already been asked 2 times to send a pdf of my credit card statement as proof that I have not received the money
I uploaded this immediately. I also uploaded a statement of my bank account and told the casino the IBAN of my bank account to transfer the money to the correct account, but nothing happened
Now I receive no response at all for 2 days. According to the motto, maybe he will stop at some point...
To my knowledge (also after consultation with the bank) the casino should register a failed booking by reversing the amount. For me, all this is not comprehensible and I deeply regret having transferred so much money there.
If all else fails, would it be possible to have at least the 500 euros I paid in charged back to my credit card?
So that was very long, I hope for experiences or tips. Thanks!!!

This post has been translated automatically

Dutch78
Expert

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 11:55 am CEST#2
0 Likes

Nobody has liked this post so far
You will have to wait a little while for a return or a non-executable transfer and the subsequent message that it has failed.
For once, the problem is not with the casino, but with you, because you entered the wrong IBAN.
The casino is now waiting for feedback that the withdrawal has not arrived and will then pay out again to the corrected IBAN.
You have to be a little patient, because the casino will certainly not pay out again before it has received feedback, which also makes sense, because they want to avoid that you mistakenly receive the money twice.
This has purely nothing to do with "maybe it will stop at some point".
If everything is fine, you will eventually get your money.

This post has been translated automatically

sippi
Expert

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 12:05 pm CEST#3
0 Likes

Nobody has liked this post so far
Well, he is not to blame directly. I would have also taken the most obvious, the IBAN of my KK, for payment.

But as already said, have a little patience, this can take a little time.

This post has been translated automatically

DeinVater
Top Member

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 01:22 pm CEST#4
0 Likes

Nobody has liked this post so far
What shocks me about the whole issue...... ... . 500€deposited and won 600€ ...... ... ... ... ... ou shit xD

This post has been translated automatically

andy85

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 08:11 pm CEST#5
0 Likes

Nobody has liked this post so far
Thank you for the answers!
I really hope that you are right and the money is then transferred to the correct IBAN
However, I am concerned that after almost 2 weeks, the money must have been reversed to the casino, but they are still waiting for the pdf bank statement. A screenshot of the bank statement was not accepted...
I was also never automatically contacted by SlotsMillion, every time I had to ask and be annoying...

This post has been translated automatically

Tropper
Top Member

[solved] Slotsmillion does not pay out

19th Apr. 2019, at 09:17 pm CEST#6
0 Likes

Nobody has liked this post so far
slotsmillion is actually very reliable, I keep my fingers crossed that everything works smoothly

This post has been translated automatically

Caro
Expert

[solved] Slotsmillion does not pay out

22nd Oct. 2019, at 03:57 pm CEST#7
0 Likes

Nobody has liked this post so far
Have contacted the user and asked him about the case. The TE told me that he received his money after a very long wait.

This topic was closed

This post has been translated automatically

Hot Topics5th Nov. 2024 at 06:31 am CET

Online Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately