Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Slotsmillion: [solved] SlotsMillion does not pay out

Topic created on 20th Feb. 2019 | Page: 1 of 3 | Answers: 23 | Views: 6,429
Anonym
Good morning, I have a problem here that is starting to upset me and I wanted to ask if ganbeljoe can help me... I have no idea what else to do and I play with the weile 6 years online but something like this is never happened to me...it is "only" about 140 euros... But I don't want to leave it to them, after all I am not aware of any fault... I send all the documents for over 1 week and nothing is accepted. Now I am with the weile so far that they have accepted the perso of my husband, the proof of address of us, my ID is rejected... Then they apparently want a proof of address from my credit card, but I do not have a credit card and have not paid with such a thing... How even if I do not have one... And then the proof of address via the bank statement... But the bank statement I have now sent 3 times clearly visible the name of my husband my and our address, is not accepted... I currently do not know what they still want from me 😳 I try now again the bank statement ... But since I have often read that Daniel and Co can also contact them and usually have more chances to find out what is actually missing ... I would be mega grateful. As I said I have done nothing wrong no bonus nothing... 2 days before this payout was even paid out 150 ... And the next payout suddenly the documents were on rejected.
Lg

This post has been translated automatically

Anonym
Bella wrote on 20/02/2019 at 06:48: Good morning, I have a problem here that is starting to upset me and I wanted to ask if ganbeljoe can help me... I have no idea what else to do and I play with the weile 6 years online but something like this has never happened to me...it is "only" about 140 euros... But I do not want to leave it to them, after all I am not aware of any fault... I send all the documents for over 1 week and nothing is accepted. Now I am with the weile so far that they have the perso of my husband, the proof of address of us accepted, my ID is rejected... Then they apparently want a proof of address from my credit card, but I do not have a credit card and have not paid with such a thing... How even if I do not have one... And then the proof of address via the bank statement... But the bank statement I have now sent 3 times clearly visible the name of my husband my and our address, is not accepted... I currently do not know what they still want from me 😳 I try now again the bank statement ... But since I have often read that Daniel and Co can also contact them and usually have more chances to find out what is actually missing ... I would be mega grateful. As I said I have done nothing wrong no bonus nothing... 2 days before this payout was even paid out 150 ... And the next payout suddenly the documents were on rejected.
Lg

For what reasons are your documents rejected? And how do you send them? Can not imagine that it is due to SlotsMillion

This post has been translated automatically

Anonym
Bella wrote on 20/02/2019 at 06:48: Good morning, I have a problem here that is starting to upset me and I wanted to ask if I ganbeljoe can help... I have no idea what else to do and I play with the weile 6 years online but something like this has never happened to me...it is "only" about 140 euros... But I don't want to leave it to them, after all I am not aware of any fault... I send all the documents for over 1 week and nothing is accepted. Now I am with the weile so far that they have the perso of my husband, the proof of address of us accepted, my ID is rejected... Then they apparently want a proof of address from my credit card, but I do not have a credit card and have not paid with such a thing... How even if I do not have one... And then the proof of address via the bank statement... But the bank statement I have now sent 3 times clearly visible the name of my husband my and our address, is not accepted... I currently do not know what they still want from me 😳 I try now again the bank statement ... But since I have often read that Daniel and Co can also contact them and usually have more chances to find out what is actually missing ... I would be mega grateful. As I said I have done nothing wrong no bonus nothing... 2 days before this payout was even paid out 150 ... And the next payout suddenly the documents were on rejected.
Lg

Why do not you ask in the chat what is the reason for the rejection...???

This post has been translated automatically

Anonym
I upload them to the documents... They were actually from the beginning that I have a joint account with my husband. Then they just told me to send the account statement with both names and then the perso of my husband.... So we have the account already 5 years together ... And it always went without problems in other online casinos... There, too, with the first withdrawal was everything OK. That's why I played again ... If I had had problems right at the beginning I would not have paid more..there are enough other casinos... But by that first everything fit I paid in again ... I understand it honestly nothing more ... They have now really everything ... Even the contract from the bank of us ..I have now again everything photographed and sent ... And scanned.. Even the marriage certificate. Because I do not see without reason to renounce.. We only have this account..so that I cheated or something is not really in the room .... For me at least 🙂 I was also verified... That I always do before I Deposit somewhere..but slowly I have the feeling that the support and I talk past each other. Because I myself can not imagine that because of 140 euros would make such a fuss..

This post has been translated automatically

Anonym
robby811 wrote on 02/20/2019 08:26 AM
Why don't you ask in the chat what is the reason for the rejection...???

I have already 3 times.. Each time they say they will contact the finance department.... And then I get an email that the documents were rejected and they need this and this.... Then I send this and then they suddenly need something else >:O if I knew that the fault lies with me I would have written it off long ago ... But I do everything they say and then comes up with something new again 😕
I'm actually really not stupid but slowly I do not understand it anymore
Well I have now sent everything again and contact the chat now again
But maybe one hand does not know what the other makes. 🤔 Maybe they are in stress or understaffed ... I do not know... I only know that my documents are all in order... And also no fraud is behind it.

This post has been translated automatically

Scamazbird
Amateur
Does your husband also have an account with them?

This post has been translated automatically

SevenEleven
Experienced
Hi Bella,

regardless of the outcome of this matter, if you want to continue playing, I recommend that you have your own account in your name. This way you will avoid the difficulties that can always occur when you share an account. Besides, in my opinion, it's none of the house bank's business that you withdraw your winnings from time to time (of course only from sports betting ).

Greetings

This post has been translated automatically

9****f
The house bank is very much concerned. As a gambler, no matter what you gamble, you are a Risk patient.

Take out a loan and explain the payments and receipts on the basis of your account statements.
Banks are not that stupid, and you have a problem.

Especially since they can also determine whether you gamble from time to time, or too much.

What your opinion is, is rather secondary.

This post has been translated automatically

Timo0510
Top Member
Didn't we have a rep from SlotsMillion here? The first of its kind .What was his name?

This post has been translated automatically

Anonym
My bank says at the moment nothing... I have no loans or debts or something 🙂 I think that's why they have never said anything about it until now...my husband does not play there...I'm waiting now maybe something will happen at some point...if not then I'll stay out of it in the future online... Thanks for your help

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 05:41 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately