[solved] Slotsmillion and the eternal verification problem

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Rookie

Meinereiner

Topic Creator

Forum posts: 36 Member since: 09.09.2019

[solved] Slotsmillion and the eternal verification problem

2nd Dec. 2019, at 12:54 pm CET#1

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Hello dear forum! My Verification is now more than 3 weeks!

But let's go back to the beginning. More than a month ago I registered through GambleJoe to SlotsMillion, since I always read here good, I wanted to verify in advance, said done. First was 2Wochen long break the page with documents was on 'in process". A mail from the casino came after 2 weeks, I still had to send the back of my credit card. More than a week ago I sent the said file. Thereupon again a week no feedback on the part of the casino! Only when I wrote to the support on Thursday last week that I can not make a Deposit because the account is still not verified. In the afternoon of the same day came the confirmation, account is verified....juhu I thought to myself!!!! Pustekuchen!!!! On Friday last week I won 350Euro and arranged the payout via Trustly, I still thought to myself, oje the account statement is missing!!! Yes exactly, no processing of the payout without a bank statement!!! Have it of course immediately sent! So now again 3Wochen wait???

Hard to feed the squirrel....

Lg Meinereiner

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Expert

MarcT22186

Forum posts: 1.343 Member since: 13.07.2019

[solved] Slotsmillion and the eternal verification problem

2nd Dec. 2019, at 01:09 pm CET#2

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Meinereiner wrote on 02.12.2019 at 12:54 pm: Hello dear forum! My Verification is now more than 3 weeks!

But let's go back to the beginning. More than a month ago I registered via GambleJoe to SlotsMillion, since I always read here good, I wanted to verify in advance, said done. First was 2Wochen long break the page with documents was on 'in process". A mail from the casino came after 2 weeks, I still had to send the back of my credit card. More than a week ago I sent the said file. Thereupon again a week no feedback on the part of the casino! Only when I wrote to the support on Thursday last week that I can not make a Deposit because the account is still not verified. In the afternoon of the same day came the confirmation, account is verified....juhu I thought to myself!!!! Pustekuchen!!!! On Friday last week I won 350Euro and arranged the payout via Trustly, I still thought to myself, oje the account statement is missing!!! Yes exactly, no processing of the payout without a bank statement!!! Have it of course immediately sent! So now again 3Wochen wait???

Hard to feed the squirrel....

Greetings

Slowly SlotsMillion is actually a candidate for the blacklist. On various sites and forums you see more and more negative

Meanwhile I am even quite sure, this ominous technical error with the FS was not so big coincidence, probably rather an attempt to make customers again on itself attentive
Much help you can probably not here, wait for GJ Admins and hope that they achieve more

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Anonym

Former Member

[solved] Slotsmillion and the eternal verification problem

2nd Dec. 2019, at 01:26 pm CET#3

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I can sing a song about it..am then 3 weeks my money behind..then I got my money..and zack all documents were again rejected..that would have meant that I had the same shit again the next time..and they have also made clear to me in an email. They may request them documents as often as they want..catastrophic..there you will never finish..rude without end...had then ne 3 month lock purely made...and 3 months ago logged back in because the lock was over.documents uploaded..until today in processing I thought after 3 months it would have to be better but nothing..now the documents are not even processed ..the worst oc that I know...

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Elite

Julian

GambleJoe-Teamverified

Forum posts: 2.737 Member since: 11.06.2016

[solved] Slotsmillion and the eternal verification problem

2nd Dec. 2019, at 01:30 pm CET#4

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Hello mine,

I will forward the case to the manager and contact you immediately via Communicator.

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Rookie

SlotsMillion

Casino Manager

Forum posts: 38 Member since: 15.11.2018

[solved] Slotsmillion and the eternal verification problem

2nd Dec. 2019, at 01:35 pm CET#5

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Hello Meinereiner,

I'm looking into this now. Can you please confirm your username at SlotsMillion via PM ?

Thanks

Thomas - SlotsMillion

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Rookie

Meinereiner

Topic Creator

Forum posts: 36 Member since: 09.09.2019

[solved] Slotsmillion and the eternal verification problem

2nd Dec. 2019, at 01:56 pm CET#6

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Dear Forum!!!

Thank you for the prompt feedback!!! Exciting with this Verification is that by my mail last week (where I wrote that I can not make a deposit....), the verification was done in about 2 hours🤗🤗🤗🙄🙄🙄 hmmm there you feel already fooled, right???

Lg Meinereiner

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Rookie

Meinereiner

Topic Creator

Forum posts: 36 Member since: 09.09.2019

[solved] Slotsmillion and the eternal verification problem

2nd Dec. 2019, at 06:10 pm CET#7

1 Like

Liked this post: Julian

Hello dear forum!!

Huch, that went now but Ratzfatz....have about 2Std. mail from support get that my payout is processed and thus on the way to me!!!!

Many thanks to Julian! I'll get back to you when the money graces my account!🤗🤗🤗🤗

Lg Meinereiner

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Rookie

SlotsMillion

Casino Manager

Forum posts: 38 Member since: 15.11.2018

[solved] Slotsmillion and the eternal verification problem

2nd Dec. 2019, at 08:12 pm CET#8

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Hi Meinereiner,

Glad to hear it's now on its way

I understand your initial frustration in regards to the Verification process we had to go through together. A is a licensed casino operator, there are more and more rules we must follow which sometimes require us to run investigations that add extra waiting time. I am sure this is definitely not something you expect spending time on - neither do we, but ultimately and as you certainly know, it is for the good of the player community and the gambling world itself.

Rest assured, we are doing our best to implement as many tools as possible to improve every step of our casino experience. To start with, it should now only be a matter of weeks before we start processing payments over week-ends

If you ever have a doubt, question or feedback and the whole customer support team is busy at that time, feel free to reach out to me via PM here.

Kind regards,
Thomas.

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Rookie

Meinereiner

Topic Creator

Forum posts: 36 Member since: 09.09.2019

[solved] Slotsmillion and the eternal verification problem

3rd Dec. 2019, at 03:24 pm CET#9

1 Like

Liked this post: SlotsMillion

Dear Forum Team!

Money was today at the account🤗🤗🤗

Thank you very much for your efforts!!!

Lg Meinereiner

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Slotsmillion and the eternal verification problem

3rd Dec. 2019, at 03:39 pm CET#10

1 Like

Liked this post: SlotsMillion

Since the thread creator has successfully received his payout, I will close the thread.

This topic was closed

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Slotsmillion: [solved] Slotsmillion and the eternal verification problem

[solved] Slotsmillion and the eternal verification problem

[solved] Slotsmillion and the eternal verification problem

[solved] Slotsmillion and the eternal verification problem

[solved] Slotsmillion and the eternal verification problem

[solved] Slotsmillion and the eternal verification problem

[solved] Slotsmillion and the eternal verification problem

[solved] Slotsmillion and the eternal verification problem

[solved] Slotsmillion and the eternal verification problem

[solved] Slotsmillion and the eternal verification problem

[solved] Slotsmillion and the eternal verification problem

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