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Slotsmillion: [solved] Problems with Slotsmillion

Topic created on 07th Oct. 2019 | Page: 1 of 1 | Answers: 9 | Views: 1,833
Sopu79

[solved] Problems with Slotsmillion

7th Oct. 2019, at 02:11 pm CEST#1
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Hello, so far I was only a silent reader, never had any problems with payouts but SlotsMillion makes me create a thread here. First I noticed that Slotsmillion takes several days to process a withdrawal at all. I always Deposit legitimately via Trustly and not a little. My documents are completely verified. Now I have requested a payout of 5000 euros. After 3 days nothing has happened I allowed myself to ask. The answer was. The finance department needs a bank statement from September from the account that is connected to my credit card. What for? I have not deposited with credit card? Why this bank statement with completely verified documents? Because of 5000 euros. I have deposited twice the amount. I will definitely part with this casino after the payout
example Videoslots. Withdrawal requested, immediately confirmed and immediately on the account, even on weekends. That is customer friendly. Slotsmillion is no longer what it used to be

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SlotsMillion
Rookie

[solved] Problems with Slotsmillion

7th Oct. 2019, at 02:25 pm CEST#2
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Hey Sopu79,

Could you please share with me your username via private chat?

I will forward your message to the related team so we investigate and solve this.

Cheers,
Thomas - SlotsMillion.

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Julian
Elite

[solved] Problems with Slotsmillion

7th Oct. 2019, at 02:37 pm CEST#3
1 Like

Liked this post: Avatar von SlotsMillion SlotsMillion
Welcome to the forum Sopu79,

As a quick note to you:

To tell the SlotsMillion manager your data privately, go to his GambleJoe profile (https://www.gamblejoe.com/profil/slotsmillion/)
And then click on the "Message" button, there you can exchange your data with him via Communicator (Private Message).

If you need further help, or if you have any questions, please feel free to contact me via Communicator.

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Sopu79

[solved] Problems with Slotsmillion

7th Oct. 2019, at 02:41 pm CEST#4
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Thanks, I am already in contact

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SlotsMillion
Rookie

[solved] Problems with Slotsmillion

7th Oct. 2019, at 06:10 pm CEST#5
1 Like

Liked this post: Avatar von Quippie Quippie
Hi Sopu79,

As I have mentioned it to you on our private chat, this procedure is part of our terms and conditions. Our Payment Manager is entitled to carry out further investigations as per the clause 3.3.3. of our T&C's.

I understand this may cause frustration but s a UKGC and MGA licensed casino, part of our responsibilities is to run such investigations. The bigger the activity within our casino is or has been, the more likely it is a customer will be requested such documents.

We are waiting for you to send the bank statement so we can move forward with the procedure.

Kind regards,
Thomas - SlotsMillion.

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Sopu79

[solved] Problems with Slotsmillion

21st Oct. 2019, at 04:00 pm CEST#6
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I still have not received my payout from SlotsMillion, I requested it on 3.10.2019, we write today the 21.10.2019. More and more additional documents are requested although my account is now verified for two years. For the processing of submitted account statements SM needs 4 days and longer, statements of credit card accounts are requested from which I have not deposited at all, I always pay immediately and initiated withdrawals even through one and the same account. They have everything available, but still demand a salary statement, want to get an account of money in and out, who is that, why do you transfer money there, why do you receive money. To explain, I pay child support to my daughter's mother every month and also receive a salary from a part-time job. They want to know all that. Worse than the tax office. I was able to answer and explain everything, but they became more and more brazen. Now they wanted to know what I work as, how much I earn, whether I have relatives, if so please name them all. Hello? Are you still there? We are talking about a casino here. Account statements sent in are rejected on the grounds that they are incomplete, but I can't send anything more than a complete account statement. It was complete. I sent the exact same statement and it was accepted, but it had to go to the finance department for final review. It is still there. Since Wednesday of last week. Thursday I was told that they would contact me by 13.00 on Friday at the latest to close the case and pay out. Nothing happened. When I asked today and became more energetic, I was told that all documents are now with the finance department and for final review and by the middle of the week I should have an answer. Huh? Another 3 days for the final check of a credit card with which I have not deposited a cent. I would like to warn you urgently about this casino, which cannot be outdone in terms of incompetence. We are talking about a sum of 5000 euros. This is a joke beyond compare. One is only stalled and only more and more moronic documents are requested. Since 3.10.2019 I am waiting for my rightfully earned money. I have not experienced this in any other casino known to me what Slotsmillion takes out here. Just do not put any money, not one cent, in this casino. All other casinos, Rizk, Videoslots, Voododreams pay out immediately and without complaint even high sums. With the same data and the same salary account what is also at Slotsmillion. I just want my money. Hands off Slotsmillion

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snopsim
Top Member

[solved] Problems with Slotsmillion

21st Oct. 2019, at 04:11 pm CEST#7
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Phew that's really a tough one. The casinos really seem to be getting bolder with their stalling tactics 😤
I'm really sorry that you have to wait so long for your win. Thanks for the warning, I will probably no longer Deposit there! Keep your fingers crossed that the now finally times pay out

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Marqes
Expert

[solved] Problems with Slotsmillion

21st Oct. 2019, at 04:16 pm CEST#8
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I wonder if they react the same way with Matthias when he makes his 100 Euro spins when he cashes out.
Sure.Not.

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Anonym

[solved] Problems with Slotsmillion

21st Oct. 2019, at 08:09 pm CEST#9
1 Like

Liked this post: Avatar von Marqes Marqes
certainly not - is yes with account gamblejoehighroller ^^ ... that is the winaccount at slotsmillion.... LOL *irony out

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Julian
Elite

[solved] Problems with Slotsmillion

22nd Oct. 2019, at 02:08 pm CEST#10
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After a long back and forth the documents were accepted by the thread creator and his payout was approved.
The thread creator has also already received the payout on his account, so the problem is solved & I will close the thread.

This topic has been closed

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