Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Slotsmillion: [solved] Problems with Slotsmillion

Topic created on 07th Oct. 2019 | Page: 1 of 1 | Answers: 9 | Views: 1,850
Sopu79

[solved] Problems with Slotsmillion

7th Oct. 2019, at 02:11 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello, so far I was only a silent reader, never had any problems with payouts but SlotsMillion makes me create a thread here. First I noticed that Slotsmillion takes several days to process a withdrawal at all. I always Deposit legitimately via Trustly and not a little. My documents are completely verified. Now I have requested a payout of 5000 euros. After 3 days nothing has happened I allowed myself to ask. The answer was. The finance department needs a bank statement from September from the account that is connected to my credit card. What for? I have not deposited with credit card? Why this bank statement with completely verified documents? Because of 5000 euros. I have deposited twice the amount. I will definitely part with this casino after the payout
example Videoslots. Withdrawal requested, immediately confirmed and immediately on the account, even on weekends. That is customer friendly. Slotsmillion is no longer what it used to be

This post has been translated automatically

SlotsMillion
Rookie

[solved] Problems with Slotsmillion

7th Oct. 2019, at 02:25 pm CEST#2
0 Likes

Nobody has liked this post so far
Hey Sopu79,

Could you please share with me your username via private chat?

I will forward your message to the related team so we investigate and solve this.

Cheers,
Thomas - SlotsMillion.

This post has been translated automatically

Julian
Elite

[solved] Problems with Slotsmillion

7th Oct. 2019, at 02:37 pm CEST#3
1 Like

Liked this post: Avatar von SlotsMillion SlotsMillion
Welcome to the forum Sopu79,

As a quick note to you:

To tell the SlotsMillion manager your data privately, go to his GambleJoe profile (https://www.gamblejoe.com/profil/slotsmillion/)
And then click on the "Message" button, there you can exchange your data with him via Communicator (Private Message).

If you need further help, or if you have any questions, please feel free to contact me via Communicator.

This post has been translated automatically

Sopu79

[solved] Problems with Slotsmillion

7th Oct. 2019, at 02:41 pm CEST#4
0 Likes

Nobody has liked this post so far
Thanks, I am already in contact

This post has been translated automatically

SlotsMillion
Rookie

[solved] Problems with Slotsmillion

7th Oct. 2019, at 06:10 pm CEST#5
1 Like

Liked this post: Avatar von Quippie Quippie
Hi Sopu79,

As I have mentioned it to you on our private chat, this procedure is part of our terms and conditions. Our Payment Manager is entitled to carry out further investigations as per the clause 3.3.3. of our T&C's.

I understand this may cause frustration but s a UKGC and MGA licensed casino, part of our responsibilities is to run such investigations. The bigger the activity within our casino is or has been, the more likely it is a customer will be requested such documents.

We are waiting for you to send the bank statement so we can move forward with the procedure.

Kind regards,
Thomas - SlotsMillion.

This post has been translated automatically

Sopu79

[solved] Problems with Slotsmillion

21st Oct. 2019, at 04:00 pm CEST#6
0 Likes

Nobody has liked this post so far
I still have not received my payout from SlotsMillion, I requested it on 3.10.2019, we write today the 21.10.2019. More and more additional documents are requested although my account is now verified for two years. For the processing of submitted account statements SM needs 4 days and longer, statements of credit card accounts are requested from which I have not deposited at all, I always pay immediately and initiated withdrawals even through one and the same account. They have everything available, but still demand a salary statement, want to get an account of money in and out, who is that, why do you transfer money there, why do you receive money. To explain, I pay child support to my daughter's mother every month and also receive a salary from a part-time job. They want to know all that. Worse than the tax office. I was able to answer and explain everything, but they became more and more brazen. Now they wanted to know what I work as, how much I earn, whether I have relatives, if so please name them all. Hello? Are you still there? We are talking about a casino here. Account statements sent in are rejected on the grounds that they are incomplete, but I can't send anything more than a complete account statement. It was complete. I sent the exact same statement and it was accepted, but it had to go to the finance department for final review. It is still there. Since Wednesday of last week. Thursday I was told that they would contact me by 13.00 on Friday at the latest to close the case and pay out. Nothing happened. When I asked today and became more energetic, I was told that all documents are now with the finance department and for final review and by the middle of the week I should have an answer. Huh? Another 3 days for the final check of a credit card with which I have not deposited a cent. I would like to warn you urgently about this casino, which cannot be outdone in terms of incompetence. We are talking about a sum of 5000 euros. This is a joke beyond compare. One is only stalled and only more and more moronic documents are requested. Since 3.10.2019 I am waiting for my rightfully earned money. I have not experienced this in any other casino known to me what Slotsmillion takes out here. Just do not put any money, not one cent, in this casino. All other casinos, Rizk, Videoslots, Voododreams pay out immediately and without complaint even high sums. With the same data and the same salary account what is also at Slotsmillion. I just want my money. Hands off Slotsmillion

This post has been translated automatically

snopsim
Top Member

[solved] Problems with Slotsmillion

21st Oct. 2019, at 04:11 pm CEST#7
0 Likes

Nobody has liked this post so far
Phew that's really a tough one. The casinos really seem to be getting bolder with their stalling tactics 😤
I'm really sorry that you have to wait so long for your win. Thanks for the warning, I will probably no longer Deposit there! Keep your fingers crossed that the now finally times pay out

This post has been translated automatically

Marqes
Expert

[solved] Problems with Slotsmillion

21st Oct. 2019, at 04:16 pm CEST#8
0 Likes

Nobody has liked this post so far
I wonder if they react the same way with Matthias when he makes his 100 Euro spins when he cashes out.
Sure.Not.

This post has been translated automatically

Anonym

[solved] Problems with Slotsmillion

21st Oct. 2019, at 08:09 pm CEST#9
1 Like

Liked this post: Avatar von Marqes Marqes
certainly not - is yes with account gamblejoehighroller ^^ ... that is the winaccount at slotsmillion.... LOL *irony out

This post has been translated automatically

Julian
Elite

[solved] Problems with Slotsmillion

22nd Oct. 2019, at 02:08 pm CEST#10
0 Likes

Nobody has liked this post so far
After a long back and forth the documents were accepted by the thread creator and his payout was approved.
The thread creator has also already received the payout on his account, so the problem is solved & I will close the thread.

This topic has been closed

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 04:29 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately