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Slotsmillion: [solved] Is Slotsmillion really doing that bad?

Topic created on 12th Jul. 2019 | Page: 1 of 1 | Answers: 9 | Views: 1,915
Anonym

[solved] Is Slotsmillion really doing that bad?

12th Jul. 2019, at 03:15 pm CEST#1
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Hello all,

i played the game Cashzuma at SlotsMillion on Tuesday and Wednesday. On Tuesday nothing worked at all and I tried it again on Wednesday. I actually got free spins and then went to another game as I have always done the last few days and there was never a problem
Wednesday there was suddenly a problem and the game did not respond after I tried to start it after an hour at most. I wrote to the support and asked them to take care of this problem as soon as possible and I also pointed out that I have a current free play function. The support wrote me after a few hours that they will forward this to their IT and that I can expect at the earliest at the end of the week that I can start the game again.
Now two days have passed and I can start the game again and guess what is no longer there. Correct: My free spins are gone. On request, that they provide me with the free spins again, I got the following message

"Thanks for getting back to us with that great news.
As it turns out every bonus has an expiry date. So your bonus has been expired due to not using.
Sorry for the inconvenience. As this was a marketing bonus I'm also not able to reactivate the bonus for you.

But, I would like to offer you 25 free spins on NetEnt games.
Please let me know if you accept the bonus.
Looking forward to your feedback."
.
.

Sorry, but a game like Cashzuma is able to really take off and they now fob me off with 25 spins for a net game. I do not see that. I wrote them to please transfer the 20 000 EUR from the possible win of the free spins to my account. I am curious what they come up with.
In addition, I have never experienced that a saved game (I played without bonus money) is already deleted after 2 days. Usually the games have a "shelf life" of 90 days.

This post has been translated automatically

ruhrpott
Expert

[solved] Is Slotsmillion really doing that bad?

12th Jul. 2019, at 03:35 pm CEST#2
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Not all games save free spins for the same amount of time. Some only half an hour, others up to 30 days
Likewise, with some the win from the free spins is then credited, with others the win actually expires after the expiration.
This varies from Provider to provider
There are also providers who do not save it at all, for example, Mystic Mirror.

This post has been translated automatically

Stromberg
Legend

[solved] Is Slotsmillion really doing that bad?

12th Jul. 2019, at 03:35 pm CEST#3
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Obviously they misunderstood you and think you are talking about freespins in the sense of e.g. 10 free spins on Starburst and not the freespins you triggered in the game. That's why they talk about marketing bonus and an expiration date...

This post has been translated automatically

illmnzi
Rookie

[solved] Is Slotsmillion really doing that bad?

12th Jul. 2019, at 03:37 pm CEST#4
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The mga has pretty much regulated what must happen in the event of a match being abandoned. Otherwise I refer also again to the contribution above me

This post has been translated automatically

Anonym

[solved] Is Slotsmillion really doing that bad?

12th Jul. 2019, at 04:19 pm CEST#5
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I'll wait and see what else comes from them. Whether I have received a bonus or not, they can actually see on my account. Therefore, I have the message from the support also not understood

This post has been translated automatically

DiamondDonut
Top Member

[solved] Is Slotsmillion really doing that bad?

12th Jul. 2019, at 04:51 pm CEST#6
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Nobody has liked this post so far
notamused wrote on 07/12/2019 3:15 pm: Hello everyone,

played the game Cashzuma at SlotsMillion on Tuesday and Wednesday. On Tuesday nothing worked at all and then I tried again on Wednesday. I actually got free spins and then went to another game as I have always done the last few days and there was never a problem
Wednesday there was suddenly a problem and the game did not respond after I tried to start it after an hour at most. I wrote to the support and asked them to take care of this problem as soon as possible and I also pointed out that I have a current free play function. The support wrote me after a few hours that they will forward this to their IT and that I can expect at the earliest at the end of the week that I can start the game again.
Now two days have passed and I can start the game again and guess what is no longer there. Correct: My free spins are gone. On request, that they provide me with the free spins again, I got the following message

"Thanks for getting back to us with that great news.
As it turns out every bonus has an expiry date. So your bonus has been expired due to not using.
Sorry for the inconvenience. As this was a marketing bonus I'm also not able to reactivate the bonus for you.

But, I would like to offer you 25 free spins on NetEnt games.
Please let me know if you accept the bonus.
Looking forward to your feedback."
.
.

Sorry, but a game like Cashzuma is able to really take off and they now fob me off with 25 spins for a net game. I don't see it that way. I have written to them to please transfer the 20 000 EUR from the possible win of the free spins to my account . I am curious what they come up with.
In addition, I have never experienced that a saved game (I played without bonus money) is already deleted after 2 days. As a rule, the games have a "shelf life" of 90 days.

Do I understand this correctly, you have written to them they may transfer you but please 20.000€ because by a mistake your free spins are gone ?!

This post has been translated automatically

Anonym

[solved] Is Slotsmillion really doing that bad?

12th Jul. 2019, at 05:05 pm CEST#7
1 Like

Liked this post: Avatar von SlotsMillion SlotsMillion
GambleGanja wrote on 12/07/2019 at 16:51
Do I understand this correctly, you wrote to them they may transfer you but please 20,000 € because by mistake your free spins are gone ?!

Do I understand this correctly, you can not take a joke? Of course 20000 EUR are not in relation to free spins where I might have won only 2x. But that goes without saying I would like to think. But it is quite possible that it could have been a very high win

In addition, I have now received feedback that the Provider does not allow you to save free spins. These must be played immediately as soon as you receive them

So the thread can be closed. Can I do this myself or do you have to report somewhere?

This post has been translated automatically

Kleinkariert
Expert

[solved] Is Slotsmillion really doing that bad?

12th Jul. 2019, at 08:04 pm CEST#8
1 Like

Liked this post: Anonym
notamused wrote on 07/12/2019 at 5:05 pm
Let me get this straight, you can't take a joke? Of course 20000 EUR are not in proportion to free games where I might have won only 2x. But that goes without saying I would like to think. But it would be quite possible that it could have been a very high win

In addition, I have now received feedback that the Provider does not allow you to save free spins. These must be played immediately as soon as you receive them

So the thread can be closed. Can I do this myself or do you have to report somewhere?

The provider would have to know from the ID what a win has jumped out. The casino can ask in any case. You can contact someone from the GJ team to close the thread.

This post has been translated automatically

Anonym

[solved] Is Slotsmillion really doing that bad?

13th Jul. 2019, at 10:36 am CEST#9
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Kleinkariert wrote on 07/12/2019 at 8:04 pm
But the Provider would have to know what win jumped out based on the ID. The casino can inquire there in any case. You can contact someone from the GJ team to close the thread.

Thanks for the advice. I'll ask around

This post has been translated automatically

Caro
Expert

[solved] Is Slotsmillion really doing that bad?

22nd Oct. 2019, at 12:41 pm CEST#10
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Nobody has liked this post so far
Have unfortunately overlooked the topic - user has also deleted in the meantime.

This topic was closed

This post has been translated automatically

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