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Slotsmillion: [solved] Deposit amounts added incorrectly

Topic created on 18th Apr. 2020 | Page: 1 of 2 | Answers: 12 | Views: 3,422
DerLorax
Experienced

[solved] Deposit amounts added incorrectly

18th Apr. 2020, at 02:04 pm CEST#1
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Hello all,
while I gamble at Wildz from time to time, my husband has now chosen SlotsMillion, not least because of the good reviews here.

Now he has tried over the Easter holidays a few times to Deposit with Trustly, but somehow the deposits stuck.
After the holidays, all attempted deposits were then debited, so far so good.

But the total balance is not correct. The individual amounts are correct according to the confirmation emails from Slotsmillion, only in the addition 72 euros are missing.

He has written a few times the support, but a statement was that evtl the debit comes back to the account, if the booking is not received by Slotsmillion.
However, we wonder how Slotsmillion knows the individual amounts.

When asked that the confirmation emails show that the individual items have arrived very well, then came only the answer "Yes, such a thing can unfortunately always happen that mails come, although no payment has been received.

Well then, since yesterday (3rd request) it was probably passed on to the finance department to check the account again. Up to now nothing has happened.

In any case, this experience is not exactly according to our expectations. The first impression was great, offer, accessibility, super fast payouts from the beginning, but the fact that now money has disappeared into nirvana, reduces the enthusiasm a bit

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wettibernd
Expert

[solved] Deposit amounts added incorrectly

18th Apr. 2020, at 02:11 pm CEST#2
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Actually, this problem is more known from Sofort, so Klarna. But I can now also imagine Trustly. Because the casino gets notified when a Deposit was made and sends the mail without having a real receipt of funds. That will be clarified in any case. You can ask Caro or Julian if they can help you, but I think that this will be cleared up by itself. Either you get the money back or it will be booked to Casino. SlotsMillion is really a great store, you do not need to worry.

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x****Y

[solved] Deposit amounts added incorrectly

18th Apr. 2020, at 02:13 pm CEST#3
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DerLorax wrote on 18.04.2020 at 14:04: Hello everyone,
while I gamble at Wildz from time to time, my husband has now chosen SlotsMillion, not least because of the good reviews here.

Now he tried to Deposit with Trustly a few times over the Easter holidays, but somehow the deposits got stuck.
After the holidays, all attempted deposits were then debited, so far so good.

But the total balance is not correct. The individual amounts are correct according to the confirmation emails from Slotsmillion, only in the addition 72 euros are missing.

He has written a few times the support, but a statement was that evtl the debit comes back to the account, if the booking is not received by Slotsmillion.
However, we wonder how Slotsmillion knows the individual amounts.

When asked that the confirmation emails show that the individual items have arrived, the only answer was "Yes, unfortunately this can always happen that emails come, although no payment has been received.

Well then, since yesterday (3rd request) it was probably passed on to the finance department to check the account again. Up to now nothing has happened.

In any case, this experience is not exactly according to our expectations. The first impression was great, offer, accessibility, super fast payouts from the beginning, but the fact that now money has disappeared into nirvana reduces the enthusiasm a bit

Happens with trustly unfortunately every now and then that has nothing to do with the casino. Wait next week, it should not be on your bank account, writes slotsMillion to, they should ask for you at trustly, where the money is. It's faster than if you contact trustly yourself

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DerLorax
Experienced

[solved] Deposit amounts added incorrectly

18th Apr. 2020, at 02:27 pm CEST#4
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Thank you already for the snappy answers 😉
Then let's see what else happens the days.
Good Tip that the casino can/should also check with trustly.

What you read, Trustly seems to be not exactly top in terms of accessibility.

He will also stay with SlotsMillion, because apart from this strange story, he was already very satisfied until then

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DerLorax
Experienced

[solved] Deposit amounts added incorrectly

18th Apr. 2020, at 04:04 pm CEST#5
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Well, after contacting Trustly, we have now received this:

Hello Moritz,

Thank you for using Trustly!

Every merchant who offers Trustly as a payment method can see the status of your payment in their Trustly booking overview and is able to help you with your question accordingly.

With that in mind and as soon as you notice a delay, please contact the merchant with proof of payment to get the Deposit reviewed. Please note: If the merchant needs further information about a transaction, they have direct contact with our commercial support (24/7).

A bank transfer takes 1-2 banking days in average (weekends and holidays are not banking days). Our payment service offers to credit the merchant you make a payment to as soon as the order has been successfully submitted by you. In that way, you can get the product while the actual funds are still being processed.

Having said that, in general, once your account has been debited, the money is on the way to the merchant with whom you made the payment. In case you have not been credited instantly kindly let the merchant review the reason.

If you wish a refund, kindly get in touch with the merchant who is in the position to issue a refund.

You do not have a customer account with us and as a payment service we do not have access to the merchant's booking system and therefore we do not have access to your customer account. Our role is limited to the technical processing of the transaction and therefore we are not the recipient of your deposit to the merchant. Funds will be sent directly from your online bank account to the merchant.

Our consumer is the right service point, in case a merchant could not help you with your question about your payment or if they have forwarded you to contact us. When you experienced any of this, kindly send us a copy of the email or the chat showing that

I hope this information was helpful. We wish you a pleasant weekend!

Best regards,

Ina
Payment Agent


Then we hold ourselves now times to SlotsMillion, may now not unannounced Caro or Julian antexten ☺️ if it reads one of you, we are pleased about assistance, because of Slotsmillion came so far also still nothing really over.

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FoXess
Rookie

[solved] Deposit amounts added incorrectly

24th Apr. 2020, at 05:55 pm CEST#6
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great, just deposited also 100€ by credit card and it is still not up.
Thought at first, I had not confirmed correctly.
So I have again 100€ raufgeladen... xD
Support said I have to wait until supposedly my bank somehow what transacts.
Just funny that I have nowhere else such problems!

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DerLorax
Experienced

[solved] Deposit amounts added incorrectly

26th Apr. 2020, at 04:49 pm CEST#7
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We are also still no further, have contacted Trustly ourselves, although they said that actually the "dealer" should do it.

Of the various deposits, three were still stuck at trustly. When asked when they would be booked, they told him that they had tried, but on the part of SlotsMillion no receipts were possible, Slotsmillion would have to process them manually.

So it's not just the missing amounts that were not correctly added up by Slotsmillion, but now also some that trustly would be too happy to hand over to Slotsmillion if nothing was blocked there.

Caro has taken care of the matter in the meantime, but we must now be patient.
Is now by the way today 10 days ago, and on the WE probably anyway nothing happens.

So for me it's clear that I can not get anything from SlotsMillion. Generous is also different. My husband has times now asked, as it evtl times with a small bonus aussehe, as long as he waits now already from solution, "no, they can not do that".

So I've tried in some years through some Online Casinos, changed at most only times for a change of scenery or because times ne break stood.
Something like that has not happened to me yet. I also don't really believe that something will happen, even though he had to mediate everything himself between SM and trustly.
Mistakes can happen if someone takes care of them, but as far as I can tell, the customer service is poor.

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DerLorax
Experienced

[solved] Deposit amounts added incorrectly

26th Apr. 2020, at 04:55 pm CEST#8
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FoXess wrote on 04/24/2020 at 5:55 PM:
 ...
Support said I have to wait until supposedly my bank somehow processes something.
...

Poor you, have fun writing back and forth. Next thing you know your bank will be saying "Huh, what else are we supposed to process if it's from the account 🥴"

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FoXess
Rookie

[solved] Deposit amounts added incorrectly

26th Apr. 2020, at 05:04 pm CEST#9
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DerLorax wrote on 26.04.2020 at 16:55
Poor you, have fun writing back and forth. Next thing you know, your bank will be saying "Huh, what else are we supposed to process when it's from the account 🥴"

Meanwhile, it has neither been debited from my KK, nor at SlotMillions on it
I'm curious whether what comes out at all. Are also after all 200€
Hopefully it chokes the KK when debiting. haha

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DerLorax
Experienced

[solved] Deposit amounts added incorrectly

26th Apr. 2020, at 05:07 pm CEST#10
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FoXess wrote on 26.04.2020 at 17:04
Meanwhile, it has neither been debited from my KK, nor on SlotMillions
I'm curious whether what comes out at all. Are also after all 200€
Hopefully it chokes the KK when debiting. haha

Nice to hear that the coal is at least not gone 👍🤗

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