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Slotsmillion: Slotsmillion closes account without request for contact in chat

Topic created on 28th Jun. 2020 | Page: 1 of 1 | Answers: 4 | Views: 1,486
Jesss711
Amateur

Slotsmillion closes account without request for contact in chat

28th Jun. 2020, at 07:20 pm CEST#1
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Hi.
I just contacted SlotsMillion customer service in Live Chat to have my mobile number updated and at the same time asked why I don't receive any Bonuses there since signing up (not even newsletter or mails about their promotions though signed up) and strangely enough only like this since I cashed out my first real win there (just over 1000€). I asked there why I have not even received or read about your advertised offer "Special Treats" on your promotions page by mail...!

The excerpt of the promo: " Do you like extra games? You're in luck - we give some away every month, including random extra plays for new games so you can try them out worry-free (we're nice to you like that). And if you don't like extra games, don't worry! We have some other great stuff. Just let us know and we'll make sure you get the right gift - beautifully wrapped - right in your lobby!
Now if you're thinking, "That's great! How do I receive these gifts? That's easy - subscribe to our newsletter and check your email regularly!
It's worth subscribing: Subscribers will not only receive more frequent and higher special offers, but also customized promotions. Various bonuses are waiting for you to secure them - and remember that our customer-friendly Deposit bonuses never block your real money deposit, so you can relax and enjoy your gaming time. What's not to like? Have fun - and don't forget to subscribe to our newsletter!"


I stayed factual and just shared my opinion about it and that other casinos also value the loyalty of their active players and you do advertise it yourself, which I haven't seen much of. I deposit more often and still actively play there. I have also inquired about a possibility, whether a bonus is available or free spins I evtl could receive... I have also meanwhile deposited for more than a year pointlessly and also implemented enough already, so that I may inquire as a paying customer of this casino but also at some point or?

The "consultant" has answered me unfriendly, I had already received two payouts there and also already 100% bonus (AGAINST DEPOSIT EVERYWHERE) and without a message afterwards the chat ENDED and without further questions or answers to my concern!!!

Thereupon my last message was that I will tend in the future with such an unfriendly manner and with such a brazen handling nevertheless rather probably to play with other offerers and in the future then probably also in such a way my account will close. Thereupon, the employee has without any request or a demand simply impudently closed my account and then only told me that I should confirm this by mail and it was never the speech or the request to him that he does this immediately or in the future. The speech was that I so consider (!) in the future if nothing of their advertised offers is fulfilled and others can claim with less turnover or deposits regularly any bonuses / offers - I was consistently friendly, but direct and have only complained about the current situation in your casino and it was compared to all other casinos my personal opinion without being abusive or cheeky !!!!!

Screenshots of the chat I could still make after the end and by mail I have also complained about it, but there is an answer always quite late and with such an unfriendly way I would like to communicate even further in writing, because the emails are also mostly in English and each message comes from a different employee and I have to repeat everything and no solution is found!

I wanted to keep my account activated there at this time, because there are also playtech - slots are offered and on the basis of the payment methods (ewallet), moreover, I was there fully verified! Can you possibly help me? I was once very convinced of slotsmillion, but now I am actually just outraged and angry about it! But only because of my contact because of the bonuses of its so unjustly unfriendly to act and deal with me is not a way for me, because I myself also always nice and factual express my counterpart (... because as it rings in the forest, .... You know... )!

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s****a

Slotsmillion closes account without request for contact in chat

28th Jun. 2020, at 07:49 pm CEST#2
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Where is the problem ? Is good.
After here under No Deposit Boni the days times with Mr Green what was, all have not deposited, I about 1000 euros since May, I asked in the chat also times loosely. The lady then ended the chat and I said goodbye to the store for 5 years.

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Anonym

Slotsmillion closes account without request for contact in chat

28th Jun. 2020, at 08:20 pm CEST#3
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I am also very convinced of Slotsmillion. I've been playing there for a little over a year and I also noticed that this text is in the promo. I have not yet dared to ask why I do not receive free spins by e-mail

Slotsmillion gives you every week on Tuesday 15 - 200 games for two deposits of 10! EUR/month
There are Ladies and Gentlemens Nights and Friday bonus and every noon free spins for Starburst from a Deposit of 20 EUR
If you play regularly, you will also receive an e-mail with a special bonus

What exactly is your problem? The employee who apparently misunderstood you?

I don't want to take anyone's side here, but I think with the large offer of free games and bonus offers, your thread and the discussion with the employee is a bit exaggerated. And I'm sure this could all be cleared up via email with Slotsmillion. They are not inhumane and really very accommodating with such things

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ruhrpott
Expert

Slotsmillion closes account without request for contact in chat

29th Jun. 2020, at 05:10 am CEST#4
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@Jesss711
I can understand your problem, because I feel the same way, at least in relation to the promo .
In my first half year or so, I received free spins every week, usually on Wednesday
At some point, this was suddenly no longer the case. I had then, after I had not received for almost a year more times in the chat asked, and I was told that this is all distributed at random. Even if it reads differently on the SlotsMillion homepage. Well, it is supposed to start soon a new promo, and there I was assured that I'm then also considered there with great probability

Therefore, I would simply do one thing as far as that is concerned: Wait and see. There is nothing more left for us.

Which employee was that with you in the chat? I make with the support namely, apart from a person basically good experiences
Chris has often credited me with free spins (where did he actually go?), but Daniel and Philipp also give something more often and thus give something back to active players. If it was someone else, try it again with them in the chat.

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Micinka
Visitor

Slotsmillion closes account without request for contact in chat

18th Aug. 2020, at 06:37 pm CEST#5
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Yes exactly. Slotsmilion I had also thought for solid casino actually there was problem right at the beginning where I could not withdraw the money, but has after 2 weeks everything cleared up and everything went well until the last time where I what to get used to have complained to mga .promediate .uk and and ..so from Anbiter after 2 weeks can A message, no win visible, all right I did not want to believe but what to do ..after cca 4 days account closed!!!!!! Oh oh I would not have thought of those, just because I complained am just out ...I do not understand people .so briefly my story to Slotsmilion!!!!! How wonderful is the ...which I'm still advertising there can take the poison on it.

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