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Slotsmillion: Payout artificially delayed although the account was already fully verified (Page 2)

Topic created on 30th May. 2020 | Page: 2 of 2 | Answers: 14 | Views: 3,534
Anonym

Payout artificially delayed although the account was already fully verified

13th Jun. 2020, at 02:41 am CEST#12
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Reputable casinos are not interested in regular customers, instead they want you to use the Parachute Bonus once and then never show your face again. That's why they delay everything.

*Irony off

And before @Latino reports, to your contribution I will still answer

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Harz5753
Experienced

Payout artificially delayed although the account was already fully verified

13th Jun. 2020, at 10:16 am CEST#13
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Latino wrote on 05/31/2020 at 10:23 pm: @mephisto


What kind of support are you hoping for (if I may ask) ?





Finally, an appropriate and applicable question
This is HERE GENERALLY NOT ALWAYS SO

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Katharina2
Top Member

Payout artificially delayed although the account was already fully verified

14th Jun. 2020, at 02:27 pm CEST#14
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And why is a gamer allowed to play if he is not verified or this is again
is required ? Fair is different...at least a popup can flash times to the
Reminder and stop the game. Easier you can not include foreign money and
hold and profits withhold... As a licensing authority I would prohibit such
forbid. But who am I telling...... ...

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Anonym

Payout artificially delayed although the account was already fully verified

14th Jun. 2020, at 05:42 pm CEST#15
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mephisto wrote on 30.05.2020 at 22:15: Hello everyone,

i became aware of SlotsMillion through the forum/site back then and generated a turnover of around 18,000€ last year (unfortunately forgot my username of the forum - therefore this new one here).



Slotsmillion already belongs to the better casinos and is therefore also serious. Your turnover of 18.000€ does not matter.

Now to my problem:

I have a winning amount of 9,500 € pay out ( without bonus etc. played) want. Unfortunately, this payout was rejected on the grounds that my account is not verified . Although many deposits and withdrawals have already worked after Verification, this procedure for a higher withdrawal amount is incomprehensible and unacceptable to me. Fortunately, I have taken screenshots of the completely verified account (green ticks everywhere) and also of the withdrawal with the error message (account is not verified).

If you have verified your account before 08.05.2020 (update of Terms and Conditions on Slotsmillion), then you are obliged to re-verify your account when making a withdrawal of 2.300€ or more. With a verification you accept the current privacy policy. The partly monthly updates are mostly irrelevant.

Here I still have a question: Was the green tick visible on the day of the payout of 9.500€ or only on your outdated screenshot?
Funnily enough, during another payout in March, I was told by Slotsmillion that once you have requested a payout, you are no longer allowed to play with the money and a requested payout may not be reversed (except for a different account, higher payout amount, etc.)...To my PROTECT .

The reason for not paying out was not at my discretion or fault. The account was verified, which I can prove.




1) You are talking about "another account" here. What do you mean by that? Each player is allowed to have only one account.
2) If they do not let you cancel your withdrawal, then it is actually good....
3) Were you paid the money in the month of March or not? What happened to the money? Were you able to cancel it and lose it or is it being processed since March?


ABRIDGED VERSION:
...
3. payout did not happen and security mechanisms did not work (continue playing after payout)
4. I would not have been able to continue playing without this error (internal guidelines slotsmillion)


Re 3:
How could you continue playing if the money was not cancelable?
You may also mean that you were able to play with a new Deposit while the withdrawal was being processed? A withdrawal freeze does not apply to a new deposit

Note that this was all a technical error...and that is not in the terms and conditions...


Could you go into a little more detail here? Do you have a screenshot or an email?

Depending on what really happened, you may still be able to get your money

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Caro
Expert

Payout artificially delayed although the account was already fully verified

19th Aug. 2020, at 11:49 am CEST#16
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I don't need to say much about the topic, I think it's self-explanatory why the topic is closed.

This topic was closed

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