Slotmagie: Slotmagie wants an email verification and does not accept a letter from web.de, PLEASE HELP

ellirock wrote on 14.03.2025 at 13:27: Hello dear community,

i am new here and have a problem with Slotmagie. I deposited 100 euros with SlotMagie and won 2300 euros. I wanted to withdraw the money to my PayPal account, but now they want me to verify my e-mail address and send them an old e-mail from before I registered with Slotmagie. However, I no longer have such an old e-mail in my mailbox and it cannot be restored.
I informed Slotmagie support of this and they told me to try to get confirmation from my email Provider that my email address is in my name and how long it has existed. I did this and sent it to Slotmagie support.
They now have in writing from the email provider WHEN my email address was set up (this was BEFORE I registered with Slotmagie) and it is also clear from this that it is my personal email address which is in my own name!
I've never heard of anyone needing this before! Nevertheless, I am of the opinion that a written confirmation from the mail provider must be meaningful enough!
Apart from that, everything is verified; the player account is in my name, I have uploaded a photo of myself with ID because this was also requested. It is my own Paypal account etc! Nothing stands in the way of the payout but Slotmagie still refuses to accept the document because of the email and keeps demanding an old email from my mailbox, which is pure harassment for me so that the provider can get around paying out my win, I can't explain it any other way! I absolutely don't know what else to do, but I won't put up with it!
Can anyone help me?

LG Elisabeth

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Olli_Eule wrote on 14.03.2025 at 19:18:
Reporting the incident to gambling authorities

You can also report a operator who refuses to pay out without authorization to the responsible gambling authority. They will then take further action against the casino.

That's what I would try next. But I would set the casino a deadline and also say that you will otherwise report it to the gambling authority.

That's how I would do it.

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frapi07 wrote on 14.03.2025 at 19:38:
As someone who had a similar problem with another Provider and contacted GGL for exactly that reason, I'm afraid I have to write that it doesn't work that way.

GGL stays out of it "Please note: We do not process complaints relating to transactions with your gambling provider. (Source: Illegal gambling: Report a violation | GGL - Joint Gambling Authority of the Federal States (AöR)

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Olli_Eule wrote on March 14, 2025 at 7:49 pm:
maybe you can threaten that anyway? somehow you have to get rougher in tone

or set a deadline and write, if I don't get any money by then and then, I will take legal action.

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ellirock wrote on 15.03.2025 at 00:41: I first gave them a corresponding rating on Trustpilot, to which they also replied and strangely enough my documents were accepted at the same time, now only the Verification of my PayPal account is still pending. As soon as I have a final decision whether I can withdraw the money or not I will let you know here. First of all, thanks for the suggestions

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