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Slotmagie: Slotmagie wants an email verification and does not accept a letter from web.de, PLEASE HELP

Topic created on 14th Mar. 2025 | Page: 1 of 1 | Answers: 0 | Views: 118
ellirock
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Slotmagie wants an email verification and does not accept a letter from web.de,...

14th Mar. 2025, at 01:27 pm CET#1
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Hello dear community,

i am new here and have a problem with Slotmagie. I deposited 100 euros with SlotMagie and won 2300 euros. I wanted to withdraw the money to my PayPal account, but now they want me to verify my e-mail address and send them an old e-mail from before I registered with Slotmagie. However, I no longer have such an old email in my mailbox and it cannot be restored.
I informed Slotmagie support of this and they told me to try to get confirmation from my email Provider that my email address is in my name and how long it has existed. I did this and sent it to Slotmagie support.
They now have in writing from the email provider WHEN my email address was set up (this was BEFORE I registered with Slotmagie) and it is also clear from this that it is my personal email address which is in my own name!
I've never heard of anyone needing this before! Nevertheless, I am of the opinion that a written confirmation from the mail provider must be meaningful enough!
Apart from that, everything is verified; the player account is in my name, I have uploaded a photo of myself with ID because this was also requested. It is my own Paypal account etc! Nothing stands in the way of the payout but Slotmagie still refuses to accept the document because of the email and keeps demanding an old email from my mailbox, which is pure harassment for me so that the provider can get around paying out my win, I can't explain it any other way! I absolutely don't know what else to do, but I won't put up with it!
Can anyone help me?

LG Elisabeth

This post has been translated automatically

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