Slotmagie refuses payout due to virtual VISA Debit Card

GambleJoe Cookies
Providers:	GJ International Limited
	Cookie name:	PHPSESSID
	Purpose:	This cookie is created by an application based on PHP. The purpose of this cookie is to recognise the user.
	Cookie lifetime:	24 months
	Cookie name:	sid
	Purpose:	This cookie is used to assign personal configuration data.
	Cookie lifetime:	12 months
	Cookie name:	gjcook[ver]
	Purpose:	Version of the saved privacy setting
	Cookie lifetime:	12 months
	Cookie name:	gjcook[stat]
	Purpose:	Configuration of statistic cookies
	Cookie lifetime:	12 month
	Cookie name:	identifier
	Purpose:	This cookie is used to automatically log in when using the "Stay logged in" feature.
	Cookie lifetime:	12 months
	Cookie name:	securitytoken
	Purpose:	This cookie is used to automatically login when using the "stay signed in" feature.
	Cookie lifetime:	12 months

Google Analytics
Providers:	Google Ireland Limited
Data protection decl.:	https://policies.google.com/privacy
	Cookie name:	_ga
	Purpose:	Collection of statistics on the website usage. (Measurement of the range)
	Cookie lifetime:	24 months
	Cookie name:	_gid
	Purpose:	This cookie is used to collect user statistics for the website.
	Cookie lifetime:	24 hours
	Cookie name:	_gat
	Purpose:	Used to throttle the request rate.
	Cookie lifetime:	0

Stromberg wrote on 05.11.2024 at 12:22: So all in all, I think I'd keep the ball a little flatter now.

My lack of understanding for SlotMagie remains, because even if these virtual cards cause problems the
1. Be known and
2. Apparently there is a solution, but someone else who is a business partner would have to put pressure on them first. Why don't they look for a solution when the customer asks for it or wants their money?

But I still don't have the impression that the German shops are causing particularly many problems in terms of Verification harassment, payout problems, etc. Even here I can't see that, I see more of a mixture of incompetence and customer unfriendliness.

For me personally, all verifications and payouts in DE shops went smoothly.
If I compare that with my early days of online gambling, before I could tell the difference between reputable and dubious casinos and bookies, there's a huge difference...

You've hit the nail on the head. The problem is known, but no effort is made to find and offer a customer-friendly solution. I can understand Falke's criticism very well. It's not really the end of the world, but the fact that you can only find a quick solution with the help of GJ - that's the big problem here. Otherwise, the TE could have struggled with it for longer (like Pat1991) until Slotmagie accepted the documents on its own initiative.

Perhaps these cases have not yet occurred so often. You can't say for sure, but even that is no excuse for me. That is simply dubious.

Stromberg wrote on 05.11.2024 at 12:24: The fact that GGL doesn't care about the players' complaints, or even doesn't accept them at all, is now really a hammer, I wasn't aware of that.

In addition to everything else, the idea of Player protection is being taken ad absurdum again...

Yes, I'm missing the point. The GGL is an authority. It's as if a police station refuses to take up a complaint that has something to do with money because they don't feel responsible for it and instead refer you to legal advice.

The funny thing is that the GGL is the authority for gambling in Germany.

This post has been translated automatically

Elite

frapi07

Forum posts: 2.828 Member since: 27.02.2021

Slotmagie refuses payout due to virtual VISA Debit Card

5th Nov. 2024, at 01:27 pm CET#13

Nobody has liked this post so far

Rookie

Touchy123

Forum posts: 55 Member since: 15.12.2023

5th Nov. 2024, at 03:13 pm CET#14

There are no authorities in Germany. They are all companies and NGOs, including the FRG
This means that the gambling supervisory company operates privately and so do its employees.

Slotmagie: Slotmagie refuses payout due to virtual VISA Debit Card (Page 3)

Slotmagie refuses payout due to virtual VISA Debit Card

Slotmagie refuses payout due to virtual VISA Debit Card

Best Online Casinos

Hot Topics5th Nov. 2024 at 03:42 pm CET

DGGS: The top-selling slots at JackpotPiraten & ...

Calls for a license system in Norway are getting louder and ...

Pietro Lombardi gambles away “a few thousand euros in the ...

GambleJoe Team

Community Forum-Moderators

Forgotten your password?