[solved] Slotmagie refuses payout due to virtual VISA Debit Card

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Stromberg wrote on 05.11.2024 at 12:22: So all in all, I think I'd keep the ball a little flatter now.

My lack of understanding for SlotMagie remains, because even if these virtual cards cause problems the
1. Be known and
2. Apparently there is a solution, but someone else who is a business partner would have to put pressure on them first. Why don't they look for a solution when the customer asks for it or wants their money?

But I still don't have the impression that the German shops are causing particularly many problems in terms of Verification harassment, payout problems, etc. Even here I can't see that, I see more of a mixture of incompetence and customer unfriendliness.

For me personally, all verifications and payouts in DE shops went smoothly.
If I compare that with my early days of online gambling, before I could tell the difference between reputable and dubious casinos and bookies, there's a huge difference...

You've hit the nail on the head. The problem is known, but no effort is made to find and offer a customer-friendly solution. I can understand Falke's criticism very well. It's not really the end of the world, but the fact that you can only find a quick solution with the help of GJ - that's the big problem here. Otherwise, the TE could have struggled with it for longer (like Pat1991) until Slotmagie accepted the documents on its own initiative.

Perhaps these cases have not yet occurred so often. You can't say for sure, but even that is no excuse for me. That is simply dubious.

Stromberg wrote on 05.11.2024 at 12:24: The fact that GGL doesn't care about the players' complaints, or even doesn't accept them at all, is now really a hammer, I wasn't aware of that.

In addition to everything else, the idea of Player protection is being taken ad absurdum again...

Yes, I'm missing the point. The GGL is an authority. It's as if a police station refuses to take up a complaint that has something to do with money because they don't feel responsible for it and instead refer you to legal advice.

The funny thing is that the GGL is the authority for gambling in Germany.

This post has been translated automatically

Elite

frapi07

Forum posts: 2.899 Member since: 27.02.2021

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

5th Nov. 2024, at 01:27 pm CET#13

Nobody has liked this post so far

Rookie

Touchy123

Forum posts: 63 Member since: 15.12.2023

5th Nov. 2024, at 03:13 pm CET#14

There are no authorities in Germany. They are all companies and NGOs, including the FRG
This means that the gambling supervisory company operates privately and so do its employees.

Amateur

Crypto

Forum posts: 123 Member since: 03.04.2018

5th Nov. 2024, at 05:09 pm CET#15

Liked this post: Toastbrot

Touchy123 wrote on 05.11.2024 at 15:13: There are no authorities in Germany. They are all companies and NGOs including the BRD
I.e. the company Glücksspiel Aufsicht acts privately and so do the employees.

Which of the kingdoms did you escape from?

Julian

GambleJoe-Teamverified

Forum posts: 2.737 Member since: 11.06.2016

6th Nov. 2024, at 09:54 am CET#16

Liked this post: Daquan

The thread author informed me earlier that his money has already arrived.

Since the problem has been solved and the thread is now very off topic, I will close the thread.

This thread has been closed

Slotmagie: [solved] Slotmagie refuses payout due to virtual VISA Debit Card (Page 3)

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

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