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Slotmagie: [solved] Slotmagie refuses payout due to virtual VISA Debit Card (Page 2)

Topic created on 03rd Nov. 2024 | Page: 2 of 3 | Answers: 23 | Views: 1,593
Falke
Expert

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

4th Nov. 2024, at 08:51 pm CET#3
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Julian wrote on 04.11.2024 at 13:41: Short update:

After a short consultation with the management, the problem has been solved.
He was able to request his payout, the member will probably give a final feedback here as soon as the payout has arrived

Great that you were able to help quickly. But what has changed in the circumstances? And what would have happened if you hadn't intervened? Then once again they wouldn't have looked for a solution and would have continued to demand things that don't exist. It just annoys me so much that these stupid casinos do what they want and have no support at all or offer solutions like any other company would. And then they would have simply pocketed €900 without having to fear any consequences.


The GGL is just as lousy a regulator as any other and offer no solutions at all. The casinos can continue to operate just as dubiously as they always have, with the only difference being that they now have to pay taxes in Germany.
Verification chicanery, "payout problems" etc. - everything as before. Only now even under German legislation, which also provides the casinos with an almost legal vacuum and cares nothing for the players.

Don't get me wrong. It's good that you stepped in. That's not meant to be a slight against you.

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bruffl
Expert

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

4th Nov. 2024, at 09:05 pm CET#4
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I received the Trade Republic card last week.
On the front it says
only Trade Republic and my name.
There is no credit card number on it.
I don't know if this is relevant for withdrawals.
If such problems occur again.

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Julian
Elite

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

4th Nov. 2024, at 09:30 pm CET#5
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Falke wrote on 04.11.2024 at 20:51:

Great that you were able to help quickly. But what has changed in the circumstances? And what would have happened if you hadn't intervened? Then, once again, they wouldn't have looked for a solution and would have continued to demand things that don't even exist. It just annoys me so much that these stupid casinos do what they want and have no support at all or offer solutions like any other company would. And then they would have simply pocketed €900 without having to fear any consequences.


The GGL is just as lousy a regulator as any other and offer no solutions at all. The casinos can continue to operate just as dubiously as they always have, with the only difference being that they now have to pay taxes in Germany.
Verification chicanery, "payout problems" etc. - everything as before. Only now even under German legislation, which also provides the casinos with an almost legal vacuum and cares nothing for the players.

Don't get me wrong. It's good that you stepped in. It's not meant to be against you.


I can understand your reasoning in general.
But to be honest, I wouldn't make SlotMagie the "bogeyman" in this story, so without defending the Provider for no reason, but I at least strongly doubt that it was really in their interest to make the situation so unnecessarily complicated for the player.

But that's just my personal feeling, of course.

On the subject of Verification with virtual cards (or disposable cards), I have seen a few cases in the past (also with providers with other licenses), some of which took a really long time, as it can be very complicated for the casino without the correct proof of the required information.
- For example, if the name or credit card number is missing.

And the new regulations and license requirements have certainly not made things any easier for payment transactions or KYC either.
Which perhaps makes the whole thing a little more complicated.

However, I can't really say what exactly has changed or what the internal solution ultimately looked like, as I wasn't involved.

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frapi07
Elite

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

4th Nov. 2024, at 09:46 pm CET#6
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Falke wrote on 04.11.2024 at 20:51:

The GGL is just as lousy a supervisory authority as all the others and offers no solutions at all. The casinos can continue to operate just as dubiously as they always have, with the only difference being that they now have to pay taxes in Germany.
Verification chicanery, "payout problems" etc. - everything as before. Only now even under German legislation, which also provides the casinos with an almost legal vacuum and cares nothing for the players.

Don't get me wrong. It's good that you stepped in. That's not meant to be a slight against you.

While browsing through older GJ posts, a post by a user caught my eye. This user made the following discovery on the GGL site:

"Please note: We do not handle complaints involving transactions with your gambling provider."

I looked it up myself and it does indeed say that. Here

No wonder my Wunderino complaint has not been answered.

So German players currently have no contact point where they can turn to about Deposit and withdrawal problems.

This is confirmed again below:

"For some reports, the GGL cannot take action as it is not responsible. The authority does not accept inquiries, information and complaints on the following topics:


  • the assertion of claims under civil law (e.g. payment of credit balances, recovery of gambling losses)"




GGL accepts complaints for the following points:


  • unauthorized gambling on the Internet

  • Advertising for unauthorized gambling offers on the Internet

  • Advertising for permitted gambling offers on the Internet

  • Irregularities in permitted gambling offers on the Internet

  • Suspicion of money laundering


I thought that transactions were classified as "irregularities". Now I'm wondering what exactly is meant by this, as I can't find a description. Perhaps the technical restrictions (1€ max. bet etc.) are meant here.


Ultimately, however, it is clear that players currently have to clarify any depositor and/or withdrawal problems with the Provider themselves. It may also be necessary to take legal action. In the case of €1700, as in the case of TE, it will certainly be worthwhile, but in cases where only a few euros are involved (e.g. my case), all the stress is not worth it. Personally, I will write to Wunderino in the next few days (not the chat support) and see if they manage to answer me after 4 months.

I don't know if it's fair, but you could make a comparison between GGL and MGA. The MGA at least did not reject such problems. In the end, the MGA couldn't force a casino (there are enough cases here), but at least you knew whether you were right or wrong.

I wanted to mention it here because you wrote that the GGL does not take care of the payout problems. Sorry if my post doesn't fit the thread 100%.

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Falke
Expert

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

4th Nov. 2024, at 10:20 pm CET#7
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Julian wrote on 04.11.2024 at 21:30:

I can understand your reasoning in general.
But honestly, I wouldn't make SlotMagie the "bogeyman" in this story, so without baselessly defending the Provider now, but I at least strongly doubt that it was really in their interest to make the situation so unnecessarily complicated for the player.

But that's just my personal feeling, of course.

On the subject of Verification with virtual cards (or disposable cards), I have seen a few cases in the past (including with providers with other licenses), some of which took a really long time, as it can be very complicated for the casino without the correct proof of the required information.
- For example, if the name or credit card number is missing.

And the new regulations and license requirements have certainly not made things any easier for payment transactions or KYC either.
Which perhaps makes the whole thing a little more complicated.

However, I can't really say what exactly has changed or what the internal solution ultimately looked like, as I wasn't involved.

Yes, Slotmagie is fully responsible for this.


1. It seems that the problem already existed a year ago. Why don't they have solutions for such cases at this time?

2. Every player knows this. You explain to support at length what the problem is and instead of the problem being solved, you get the same "we need this or that" answer over and over again. What else can you do but explain to them that you don't have the requested documents for understandable reasons? But they are not interested in that, instead they answer like a robot as if they don't understand what you are actually writing to them.

3. It simply cannot be that nothing happens and the payout is withheld, leaving the player with a problem that cannot be solved. The casino must think of solutions for such cases and not speculate that the player will simply forgo the money. Especially if the problem was already known.


frapi07 wrote on 04.11.2024 at 21:46:
While browsing through older GJ posts, a post by a user caught my eye. This user made the following discovery on the GGL site:

"Please note: We do not handle complaints involving transactions with your gambling provider."

I looked it up myself and it does indeed say that. Here






Yes, that's exactly what I meant. They even add that you shouldn't turn to them if a casino fraudulently fails to pay out. In this respect, the GGL is even worse than any other supervisory authority. There is by far no license and no supervisory authority that is as bad as the GGL. It simply has to be said. They give the casinos complete freedom.

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frapi07
Elite

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

5th Nov. 2024, at 01:07 am CET#8
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Falke wrote on 04.11.2024 at 22:20:

Yes, that's exactly what I meant. They even add that you shouldn't turn to them if a casino fraudulently fails to pay out. From this point of view, the GGL is even worse than all other regulatory authorities. There is by far no license and no supervisory authority that is as bad as the GGL. It simply has to be said. They give the casinos complete freedom.

Yes, I can only agree with you. Even Curacao is better, even if a complaint with them usually leads to nothing, at least they don't have any technical restrictions on their hands.


Ultimately, only part of the job is done. The GGL should actually check whether all rules are being observed and punish/admonish the casinos or withdraw the license in the event of violations. Instead, the cherries have been picked out of the cake. The most unpleasant task is passed on. I don't want to go out on a limb, but if the GGL were to punish providers with sanctions and license revocations for payout problems, the providers would think twice before playing such games. I can imagine that payout problems make up a large part of the problems. So I really can't understand why they don't want to take care of this problem.

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Svenr
Amateur

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

5th Nov. 2024, at 11:15 am CET#9
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It's strange AGB or not, you can Deposit no matter which method and when it comes to paying out there is theater!
Then you should generally only be able to deposit with previously verified accounts so there are no such problems in the first place as you would have to present everything beforehand, but I assume that this is not wanted

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Stromberg
Legend

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

5th Nov. 2024, at 12:22 pm CET#10
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So all in all, I think I would keep the ball a little flatter now.

My lack of understanding for SlotMagie remains, because even if these virtual cards cause problems, the
1. Be known and
2. Apparently there is a solution for this, but someone else who is a business partner would have to put pressure on them first. Why don't they look for a solution when the customer asks for it or wants their money?

But I still don't have the impression that the German shops are causing particularly many problems in terms of Verification harassment, payout problems, etc. Even here I can't see that, I see more of a mixture of incompetence and customer unfriendliness.

For me personally, all verifications and payouts in DE shops went smoothly.
If I compare this with my early days of online gambling, before I could tell the difference between reputable and dubious casinos and bookies, there is a huge difference...

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Stromberg
Legend

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

5th Nov. 2024, at 12:24 pm CET#11
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The fact that the GGL doesn't care about the players' complaints, or even doesn't accept them at all, is really something I wasn't aware of.

In addition to everything else, the idea of Player protection is once again being taken ad absurdum...

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garfield68
Elite

[solved] Slotmagie refuses payout due to virtual VISA Debit Card

5th Nov. 2024, at 12:33 pm CET#12
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Stromberg wrote on 05.11.2024 at 12:24: The fact that the GGL does not care about the complaints of the players, even does not accept them at all, is now really a hammer, I was not aware of it.

In addition to everything else, the idea of Player protection is being taken ad absurdum again...

i also find that frightening, I have to say, you just think you're on the safe side and that you'll be helped quickly with such problems.

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