Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Slotmagie: Slotmagie demands several amounts and threatens to take action in the event of non-payment. (Page 2)

Topic created on 03rd Jul. 2024 | Page: 2 of 2 | Answers: 22 | Views: 2,079
Nicki1976
Visitor

Slotmagie demands several amounts and threatens to take action in the event of...

5th Jul. 2024, at 09:13 am CEST#16
0 Likes

Nobody has liked this post so far

comiker91 wrote on 04.07.2024 at 16:11:

How do you get the 50€ on your credit if you have no debits?

There were normal debits where I received credit. I also play there. They can all be seen on the account statement. Only SlotMagie is now coming up with amounts from May that don't appear anywhere. The bank also told me that there are no returned direct debits. But I also often had depositors where the red cross appeared that they had failed or I was back on the home page WITHOUT CREDIT. But I had already approved my bank account. My fear is that this was nevertheless booked as a payment in the process. And thus the amount comes about.

This post has been translated automatically

Nicki1976
Visitor

Slotmagie demands several amounts and threatens to take action in the event of...

5th Jul. 2024, at 09:16 am CEST#17
0 Likes

Nobody has liked this post so far

Butterbrezel wrote on 04.07.2024 at 12:52: According to the standard answer from the casino and your opening post, I understand it a bit differently.

Could it be a payment you made and played with that is not visible on your bank statement?

As you wrote, you have often had problems with depositors. Therefore, it is not entirely impossible that there was a transaction that...

- you have made
- was made temporarily to the casino due to the technical problem
- could be used in the casino
- but was not debited from your account (and therefore does not appear on your account statement).

It is best to request all the gaming sessions from the Provider again.
Then you can compare the gaming sessions with the bookings on your bank statement.
If there are gaming sessions for which there is no entry on your account statement, this could clarify the matter.

The first point of contact should then be your bank, which will then have to check the incorrect/unrecorded transaction.

The chargeback you mentioned in post #4 - was that an RLS and a new collection from/to
Slotmagie or another provider?

The return debit note and repeat debit note was from Slotmagie. Why didn't they do the same with the other alleged return debit notes? They claim that I initiated the chargeback. That should definitely be visible on the account statement.

This post has been translated automatically

Butterbrezel
Elite

Slotmagie demands several amounts and threatens to take action in the event of...

5th Jul. 2024, at 12:29 pm CEST#18
0 Likes

Nobody has liked this post so far

Nicki1976 wrote on 05.07.2024 09:16:

The return debit note and repeat debit note was from Slotmagie. Then why didn't they do the same with the alleged other chargebacks? They claim that I initiated the chargeback. That should definitely be visible on the account statement.

Only your bank can answer the question of "why". If the transaction here is incorrect, they are responsible.


The question that strikes me is, why was there a chargeback of a SlotMagie payment in the first place?
Was this (apparent) RLS initiated by you or your bank? How did the new direct debit come about?

All in all, it seems to me that the casino is in the right here and your bank is more likely to have made the mistake.

Hence my previous recommendation to check everything again very carefully. If, in the end, the casino is in the right and takes action against you via Debt collection or something like that, you will have unnecessary costs.

This post has been translated automatically

gamble1
Icon

Slotmagie demands several amounts and threatens to take action in the event of...

5th Jul. 2024, at 01:27 pm CEST#19
0 Likes

Nobody has liked this post so far

Butterbrezel wrote on July 05, 2024 at 12:29 pm:

The question of "why" can only be answered by your bank. If the transaction here is incorrect, they are responsible.


The question that strikes me is, why was there a chargeback of a SlotMagie payment in the first place?
Was this (apparent) RLS initiated by you or your bank? How did the new direct debit come about?

All in all, it seems to me that the casino is in the right here and your bank is more likely to have made the mistake.

Hence my previous recommendation to check everything again very carefully. If, in the end, the casino is in the right and takes action against you via Debt collection or similar, you will have unnecessary costs.

However, she doesn't have to bear these costs if it wasn't her fault, which is why she should keep everything that is incurred in writing, regardless of whether it's with the bank or the casino

This post has been translated automatically

BinGOLDiG
Expert

Slotmagie demands several amounts and threatens to take action in the event of...

5th Jul. 2024, at 01:55 pm CEST#20
1 Like

Liked this post: Avatar von gamble1 gamble1
I had the same thing before... it went like this...

10€ on depositor and when redirected back to the casino it said " waiting for receipt of funds "
But after 3 minutes there was still nothing on it, so I repeated the depositor and after being redirected back to the casino it said "Deposit successful"
With this depositor I had won something and had something paid out!
And only because I wanted to check later whether my win had already gone off, I happened to see that suddenly both depositors were successful!
However, only €10 was withdrawn from my account once.
But I was able to clarify this with the chat and prove with the account statement that only 1x 10€ could be successfully transferred!
But that was also a different casino!
Later I saw that the history was changed manually from the first depositor attempt!

This post has been translated automatically

Nicki1976
Visitor

Slotmagie demands several amounts and threatens to take action in the event of...

15th Jul. 2024, at 12:42 pm CEST#21
0 Likes

Nobody has liked this post so far

BinGOLDiG wrote on 05.07.2024 at 13:55: I had the same thing before... it went like this...

10€ on depositor and when redirected to the casino it said " waiting for receipt of money "
After 3 min. but there was still nothing on it so the depositor repeated and after redirection to the casino "Deposit successful"
With this depositor I had won something and had something paid out!
And only because I wanted to check later whether my win had already gone off, I happened to see that suddenly both depositors were successful!
However, only €10 was withdrawn from my account once.
But I was able to clarify this with the chat and prove with the account statement that only 1x 10€ could be successfully transferred!
But that was also a different casino!
Later I saw that the history was changed manually from the first depositor attempt!

That's exactly what I had all the time. Waiting for the depositor and then no credit came I can't get to my account anymore. They blocked my access directly with the mail that €320 is open. And when I read now that they can change something manually, that's not normal either. Then they can do as they please. How am I supposed to prove that this is not the case? The bank tells me they can't see anything different from what I can see on my account statements. SlotMagie doesn't have booking numbers.

This post has been translated automatically

gamble1
Icon

Slotmagie demands several amounts and threatens to take action in the event of...

15th Jul. 2024, at 02:28 pm CEST#22
0 Likes

Nobody has liked this post so far

Nicki1976 wrote on July 15, 2024 at 12:42 pm:

That's exactly what I had all the time. Waiting for depositors and then there was no credit I can't get to my account anymore. Have blocked my access directly with the mail that 320€ are open. And when I read now that they can change something manually, that's not normal either. Then they can do as they please. How am I supposed to prove that this is not the case? The bank tells me that they can't see anything different from what I can see on my account statements. SlotMagie doesn't have booking numbers.

This is how I see it, but of course this is just my personal opinion and not legal advice


If they don't have their system under control and book you amounts where your depositor did not withdraw from the account due to technical problems, it is not your problem as long as you have not intentionally canceled a payment

This post has been translated automatically

Butterbrezel
Elite

Slotmagie demands several amounts and threatens to take action in the event of...

15th Jul. 2024, at 06:51 pm CEST#23
0 Likes

Nobody has liked this post so far
gamble1 wrote on 05.07.2024 at 13:27:

But she does not have to bear this if it was not her fault, so she should keep everything that is incurred in writing, whether with bank or casino

Sorry for the late reply, the thread has somehow disappeared into oblivion


Even if it wasn't her fault (but apparently a technical problem between the bank and casino), at the end of the story she has the stress if the casino takes action against her and can prove the transactions.

That's why my Tip was to compare transactions between the bank statement and the casino. If she is now blocked, she should request all game histories from the casino, they have to provide them and would certainly do so in order to get their money.

And then use this overview to contact her bank, which can clarify the matter with her.

This post has been translated automatically

Hot Topics5th Nov. 2024 at 09:01 am CET

World
0
Online Casinos
0
World
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately