Slotmagie: [solved] Slot magic problem (Page 4)
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[solved] Slot magic problem
Liked this post:
MeMeMe89
At the edge, on SlotMagie I also hold nothing. I have already secreted elsewhere. They actually cause disproportionate effort and quarrels . Yes, I don't know who they think they are.
And, last but not least... because private individuals can also come into contact with money laundering unknowingly, I think that only starts from amounts of 10 thousand and more where it can become critical.
Nevertheless, with all the great efforts of our state, there is obviously no proper Player protection in cases like theirs. Just collecting taxes.
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[solved] Slot magic problem
Liked this post:
rcore
Dear Falko,
after 100 mails and 80 screenshots and daily email and LiveChat contact with SlotMagie where they asked me at any time just to be patient I am after 2 months simply helpless.
Believe me I did everything they asked me to do except for the last task.
I submitted documents where I had to research where to get them.
Like a scavenger hunt.
Now they want from Paysafcard a transactions screenshots where you can see how I have topped up the account.
Have written Paysafcard 2 mails and also called to tell them the case.
Now 3 weeks have passed and nothing happens.
Slotmagie has replied that I should submit it as soon as I have it.
Say no chance.
Because of GGL there is no department that cares about such things.
Because of the other casino / that has an EU license so that's probably not a mega crime.
But I think that Slotmagie has already somehow noticed and wants to lure me to it.
So that you can finally cancel me completely or cancel and withhold money as it stands in their terms and conditions.
I find in the Google no link where I can read the rights of a DE license casino.
How long may the mach documents require.
Complicated is that aufjedenfall.
And I am not idle otherwise I would not be here and would not fight in the background with slot magic.
I do not want to whine here but am grateful for any tip.
As I said, if I had known that I was doing something illegal or something in this direction, I would not have done it.
Greetings and many thanks to you
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[solved] Slot magic problem
Liked this post:
MeMeMe89, 
s00pernanny
You do not want to understand, right?
They can't keep anything from you, no matter what their terms and conditions say. Maybe they still believe that they are somewhere in a legal vacuum and can therefore pull off their illegal crap, but that's not how it works in Germany.
The GGL has a mail address and there you can simply write a mail.
If I were you, I would write Slotmagie a mail in which you ask them to transfer the money to you immediately, otherwise you will involve the GGL and a lawyer.
Also point out that you have documented everything and your lawyer and the GGL will then also check whether they are allowed to demand the documents under the GDPR at all.
Also point out that you would have needed the money for urgent things long ago and that you have suffered damage as a result. Also mention the word embezzlement and criminal charges. And always note in between that you have documented everything.
Honestly, finally get going. After how many documents do you finally realize that they are making a fool of you? After the 200th ?
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[solved] Slot magic problem
Nobody has liked this post so far
Of course I understand. But I have already put pressure on them. I get so answer:
R***** (SlotMagic)
24. Oct. 2023, 09:51 CEST
Hello *********(,
thank you very much for your message.
Unfortunately, this document is needed to determine that these are your payment methods.
The Joint Gaming Authority states that we are required to verify the identity and payment methods of players as part of our license. The regulations of the licensing authority dictate when and what documents we must request from our customers.
Your documents will not be forwarded, they are of course only for our responsible department.
If you have any further questions, please contact us again.
With kind regards
Your SlotMagie Team
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[solved] Slot magic problem
Liked this post:
garfield68, 
Langhans_innen, 
Max_Bet, 
Toastbrot
I got my money transferred.
The last status was that they wanted account statements from Paysafcard. I didn't have them and Paysafcard didn't answer me.
After many discussions, *I* gave SlotMagie notice of termination and revoked all contracts. I also asked for my data to be deleted. I told them that they would not receive any more from me and that Slotmagie could keep the 1000 euros from me.
1.5 months later I received an email.
My account has been canceled. The remaining amount minus the profit tax etc. will be transferred to my account. 2 days later I had €940 in my account. The matter is off the table! A happy ending, if you can call it that.
Thank you for your support all this time.
Best regards
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[solved] Slot magic problem
Nobody has liked this post so far
so the problem was solved by the thread author after all.
I will therefore close this complaint for the sake of clarity.
If the thread creator wishes to comment on the complaint at a later date, he/she is welcome to write to me privately so that I can reopen the thread for him/her.
This thread has been closed
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