Slotmagie: [solved] Slot magic problem (Page 2)

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Chrissy89 wrote on 02/10/2023 at 13:02:

No I am definitely not a money launderer. Hahaha

My Paysafe account was also terminated without a reason. They couldn't tell me themselves why. I only used it for gambling.

I've also asked them with a laugh smilie if I have to send a photo of me with a handstand and a bank statement between my teeth.

I have sent them every imaginable thing. It is always the same.

Now the problem is that at Dundle.de you can only log in with your email address. Verification also only from the email address. There are no data.

By the way to @Donnie
TEAM Gamble Joe has already written to them. Answer was: You can not comment on the case.

By the way, it is about 1100€
If it were only 100 I would save me denk the stress.

I keep you up to date dear greetings.

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Chrissy89 wrote on 02/10/2023 at 13:52:


It's been with the case harassment for a long time.

Look I have sent them again and again emails that were ignored or with dennen only a standard message: because of patience they hear from us got. In the mails I have always asked which documents are still needed. Then what is rejected and then accepted.

Did I then click on payment of 1100 euros came a cancellation ocuments are missing. Yes why not before? Why only when I click on payment. I ask and ask and there are just impossible demands that certainly have nothing to do with authorities.

I had to submit documents of which I did not even know before that there is such a thing.
Strangely enough, the documents they need new always comes shortly before the weekend.

I would understand that I want to gamble the money... but no I can not play because my account is blocked.

I also have to wait 4-5 days until this other department what of with new wants. So nothing with 24 or 48 hours.

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Falko wrote on 02.10.2023 at 15:05:

Slotmagie is also listed here. Maybe the manager could send a sign of life here in the thread and look at it personally. Lasts now already ne whole while at the trouble. From other casinos listed here, the managers often reported when it came to payout difficulties and then usually found a satisfactory solution. Maybe write privately to a mod who then contacts this casino.

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Chrissy89 wrote on 09/15/2023 at 12:22 pm: Hello dear ones,
My second entry in 24 hours.

It's about the following:
Since my Paysafe account was blocked on 06.09 I tried my money as soon as possible to bring where I was sure that I get paid out.

I deposited 1000€ at Slotmagie.
From the 1 times convert rule I knew nothing.
Well, after my withdrawal request was canceled I have then converted 1 times and even won 100 euros in addition.

Now the SlotMagie team has of course a suspicion and has of me a completed questionnaire / tax return etc eingefodert. Have everything until 08.09.23 submitted and waiting now.

Problem is of course they want to pay me if already then the money only on paysafe. But the paysafe has been canceled to me.

How should I clarify the now? Livechat and support write for 7 days that my request is checked in another department and I should have patience.

Sure was stupid of me so an action. Money laundering suspected at 1000 Deposit and want to pay out directly. But I did not know that is checked directly so.

Do I get my money from Slot Magic no more?
Wielange they check the something?
Does anyone have similar experiences?


With Novoline the same was absolutely no problem.

Love greetings

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MisterL wrote on 24.10.2023 at 16:59: verspiel but again 150 then se have also made a win

who pays 1000 euros in German regulated casino a nice stupid

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MisterL wrote on 24.10.2023 at 16:59: beautifully stupid

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eloquente wrote on 09/24/2023 at 8:23 pm:

Well King Billy has just unfortunately no German license and is therefore according to the law "illegal gambling". I also think that paysafe has therefore the account probably blocked because they are just afraid that with toleration they make themselves punishable and they prefer to play it safe...


I keep my fingers crossed that you somehow find a solution with the support

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eloquente wrote on 10/25/2023 at 11:09 am:
As far as I can tell the 1000 Euro was deposited out of panic because she got an email that her paysafe account is blocked/investigated. I don't want to get stuck on it but the money came from an unlicensed casino where she had won as far as I remembered her post. Stupidly, you then in panic just quickly deposited 1000 euros at Slot Magic to secure the money from the paysafe account and directly without converting the money then tried to pay out again. And here probably ring the alarm bells because with such a sum and the direct payout desire the suspicion of money laundering in the casino just comes up. That is why the min 1x convert rule exists so that this is not simply possible. What makes the whole thing complicated in my opinion now is the fact that you have to prove or should prove from which source the money comes, therefore the requirement for the paysafe account statements. But since the account is closed according to her, she can not get them.


And if I now spin the whole thing further then she will get these statements also come no further, because this money comes from a non-licensed casino and as stupid as this sounds now in the broadest sense can be interpreted so that just exactly such a thing has happened here. Money that was won in a casino banned in DE so not quite clean is deposited there to get it clean... I am aware that was never the intention of her nevertheless I believe that this in panic there quickly Deposit there and the direct attempt to pay out her then so could be interpreted.

Therefore I consider the case more complicated than one should think at first. I hope that she will get it somehow but I think it will be very difficult.

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