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Slotmagie: [solved] Slot magic problem

Topic created on 15th Sep. 2023 | Page: 1 of 4 | Answers: 50 | Views: 5,720
MeMeMe89
Rookie

[solved] Slot magic problem

15th Sep. 2023, at 12:22 pm CEST#1
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Hello lovelies,
My second entry within 24 hours.

It's about the following:
Since my Paysafe account was blocked on 06.09, I tried to transfer my money as quickly as possible to a place where I was sure I would get it paid out.

I deposited €1000 with Slotmagie.
I did not know about the 1 time wagering rule.
Well, after my withdrawal request was canceled, I wagered it once and even won an additional 100 euros.

Now, of course, the SlotMagie team suspected something and asked me to fill out a questionnaire/tax declaration etc. I have not done so yet. I submitted everything by 08.09.23 and am now waiting.

The problem is of course that they only want to pay out the money to Paysafe, if at all. But the paysafe has been canceled.

How should I sort this out now? Livechat and support have been writing for 7 days that my request is being checked by another department and that I should be patient.

Of course it was stupid of me to do this. Money laundering suspicion with 1000 Deposit and want to pay out directly. But I didn't know that it would be checked directly.

Will I no longer get my money from Slotmagie?
How long do they check this?
Has anyone had similar experiences?


The same was absolutely no problem with Novoline.

Kind regards

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gamble1
Icon

[solved] Slot magic problem

15th Sep. 2023, at 12:27 pm CEST#2
1 Like

Liked this post: Avatar von MeMeMe89 MeMeMe89
The check now probably how they can pay out your money because the PSC account no longer exists they will not keep it there no worries but would still wait in your place

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MeMeMe89
Rookie

[solved] Slot magic problem

15th Sep. 2023, at 01:08 pm CEST#3
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gamble1 wrote on 15.09.2023 at 12:27 pm: The check now probably how they can pay out your money because the PSC account no longer exists they will not keep it there no worries but would wait in your place

Thank you that calms me a little 🥰

I hope you are right.

But 10 days waiting is already long.

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MeMeMe89
Rookie

[solved] Slot magic problem

23rd Sep. 2023, at 09:47 am CEST#4
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Good morning dear ones,

Feedback:
Slotmagie Casino still does not pay me my 1100€.

History:
On 06.09.23 I deposited 1000 from Paysafe account.
= pay out only goes to Paysafe/ account but locked for transactions.
Wanted another withdrawal method.

Had to submit a lot of documents although my account is fully verified.

-Filled out questionnaire with date and signature
-Paypal data complete as PDF
-Proof of salary / source of funds
-Tax returns notice etc.

Every 4/5 days they answer me that they need something new again.

On 19.09.23 SlotMagie then wrote me all documents have arrived and accepted. They would clarify everything within a week.
Thereupon, my account was blocked to play.

Have the Folgeneden days asked again and again whether there is something new and krieg always the same answer. The responsible department is still on it.

Yesterday evening I tried to withdraw my money and got another message. There would still be missing documents.

I write them that I have submitted everything.
Answer at 21:20:

Hello
thank you very much for your message.

After consulting with the responsible department, we ask you to send us another screenshot of your Paysafecard account showing how you funded the account.
I am totally shocked.

for 2 weeks my Paysafe account was locked but I could always go in and see everything and asked Slotmagie if anything was missing.
Now that my Paysafe account has been canceled and I can no longer get in they want a screenshot.
Have the so in the kind also answered. How should I do that now.

I am so annoyed. This looks like pure harassment to me. 4 days on a message wait 7 to 8 days on a berarbeitung wait. Then again from the beginning.

Unfortunately, even with the Gamble Joe team, you don't answer.
What would you do now.

Love greetings Chrissy








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hustlehoff
Expert

[solved] Slot magic problem

23rd Sep. 2023, at 10:28 am CEST#5
1 Like

Liked this post: Avatar von MeMeMe89 MeMeMe89
Maybe just really the problem that they somehow know that your Paysafe credit comes from an unlicensed casino, so in your case Kingbilly I think with the money licensed casinos do not want and are not allowed to work, and your whole behavior is also more than suspicious. Just funny that Paysafe still works with some unlicensed casinos like pino dux kinbilly I do not quite understand, because the e.g. with other providers have ended the cooperation quite quickly (Gammix etc) they know exactly that these casinos are illegal for German players. Think that will also be discontinued very soon, at the latest when the GGL asks Paysafe what the point is.

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MeMeMe89
Rookie

[solved] Slot magic problem

23rd Sep. 2023, at 07:20 pm CEST#6
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hustlehoff wrote on 23.09.2023 at 10:28 am: Maybe just really the problem that they somehow know that your Paysafe credit comes from an unlicensed casino, so in your case Kingbilly I think with the money licensed casinos do not want and are not allowed to work, and your whole behavior is also more than suspicious. Only funny that Paysafe still cooperates with some unlicensed casinos like pino dux kinbilly I do not quite understand, because the e.g. with other providers have terminated the cooperation quite quickly (Gammix etc) they know exactly that these casinos are illegal for German players. Think that will also be discontinued very soon, at the latest when the GGL asks Paysafe what the point is.

Yes King Billy has a Linzen 🫣 I have it then from a gaming site as Empfolen bekommn. Or am I mistaken there?


Slotmagie must not work with it / would like to reverse the deposit.
Does it mean now if it had no license my money would be gone and I would be locked at Slormagie forever or how? There must be a solution.

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Toastbrot
Experienced

[solved] Slot magic problem

24th Sep. 2023, at 08:23 pm CEST#7
1 Like

Liked this post: Avatar von MeMeMe89 MeMeMe89

Chrissy89 wrote on 09/23/2023 at 7:20 pm:

Yes King Billy has a Linzen 🫣 I got it back then from a gaming site as Empfolen. Or am I mistaken there?


Slotmagie must not work with it / would like to reverse the deposit.
Does it mean now if it had no license my money would be gone and I would be locked at Slormagie forever or how? There must be a solution.

Well, King Billy unfortunately does not have a German license and is therefore "illegal gambling" according to the law. I also think that paysafe has therefore the account probably blocked because they are just afraid that with toleration they make themselves punishable and they prefer to play it safe...


I cross my fingers that you somehow find a solution with support

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MeMeMe89
Rookie

[solved] Slot magic problem

25th Sep. 2023, at 10:53 am CEST#8
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eloquente wrote on 09/24/2023 at 8:23 pm:

Well King Billy has just unfortunately no German license and is therefore according to the law "illegal gambling". I also think that paysafe has therefore the account probably blocked because they are just afraid that with toleration they make themselves punishable and they prefer to play it safe...


I cross my fingers that you somehow find a solution with support

Yes a warning I would find there fairer because I was not so aware.

Or just from SlotMagie a rejection of payment / cancellation, etc. But only once umstetzen and then suddenly but net pay out I find strange.
Would also be better if that would be clearly read in the terms and conditions.

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MeMeMe89
Rookie

[solved] Slot magic problem

2nd Oct. 2023, at 09:41 am CEST#9
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Good morning,

Short feedback:

Slotmagie still does not pay out my money.
In the meantime I have already sent them half my filing cabinet and over 80 screenshots.

Latest demand:

  • Screenshot of the Dundle account profile showing the name of the account holder

  • Screenshots of MyPaysafecard transactions in the Dundle account

  • Proof of payments from PayPal to Dundle (including the name of the account holder)


Have now sent them 33 screenshots with my pins I bought at Dundle.co.uk.
As well as all Paypal payment screenshots.
So almost 66 screenshots.

Payout again rejected documents missing.
Have denne written again have submitted everything.
Again waiting....

I'm curious when what still comes.
Do you have any idea what I can do?

Love greetings

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Donnie
Elite

[solved] Slot magic problem

2nd Oct. 2023, at 10:00 am CEST#10
1 Like

Liked this post: Avatar von MeMeMe89 MeMeMe89
Actually, you can't do more than send the documents they ask for. One is there really over-asked. Are you sure that you are not a potential money launderer and you have been exposed? 😉 But the Paysafecard account has also been blocked at the stupidest time

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Langhans_innen
Expert

[solved] Slot magic problem

2nd Oct. 2023, at 10:16 am CEST#11
4 Likes
Thumbs up in any case for your angel patience Over 80 screenshots should be record-breaking in connection with a verification....I would collapse and that doesn't actually happen so quickly with something like this.

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Pat1991
Top Member

[solved] Slot magic problem

2nd Oct. 2023, at 10:20 am CEST#12
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With me it is so far only a picture (both sides) of my virtual credit card.

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Donnie
Elite

[solved] Slot magic problem

2nd Oct. 2023, at 10:43 am CEST#13
4 Likes
When I fought for a week and a half to get my free bet at Xtip, I made it clear to them that there is something out there like the Internet and Internet forums (never called the name Gamblejoe) and that such problems / impertinence as this, etc. is talked about. That the casinos thereby damage their reputation and whether it is worth it thereby customers/potential customers to lose. Have then always got what I wanted. Ask times SlotMagie whether it is worth the thing because of 100€ to damage themselves so. I take such reports seriously and such a thing is then down with me. For example, you have also often read the pressure luck for weeks is not available or payouts are delayed, are with me then simply down through and rightly so

Virtual credit card: I have never created one but if you get one there are also data such as CVV number. Should one have made a screenshot of it or could? Somewhere such transactions must also be recorded?

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Pat1991
Top Member

[solved] Slot magic problem

2nd Oct. 2023, at 11:16 am CEST#14
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These screenshots are not accepted.

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MeMeMe89
Rookie

[solved] Slot magic problem

2nd Oct. 2023, at 01:02 pm CEST#15
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Donnie wrote on 02.10.2023 at 10:00: Actually, you can not do more than send documents they require. You're really out of your depth on this one. Are you sure that you are not a potential money launderer and you have been exposed? 😉 The Paysafecard account has also been blocked at the stupidest time

No I am definitely not a money launderer. Hahaha

My Paysafe account was also terminated without a reason. They couldn't tell me themselves why. I only used it for gambling.

I've also asked them with a laugh smilie if I have to send a photo of me with a handstand and a bank statement between my teeth.

I have sent them every imaginable thing. It is always the same.

Now the problem is that at Dundle.de you can only log in with your email address. Verification also only from the email address. There are no data.

By the way to @Donnie
TEAM Gamble Joe has already written to them. Answer was: You can not comment on the case.

By the way, it is about 1100€
If it were only 100 I would save me denk the stress.

I keep you up to date dear greetings.

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