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Simsino Casino: Simsino canceled 400€ payout

Topic created on 08th May. 2024 | Page: 1 of 1 | Answers: 10 | Views: 686
Anonym

Simsino canceled 400€ payout

8th May. 2024, at 12:27 pm CEST#1
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Hello, I made a depositor at Simsino Casino and activated the bonus for bonus money. At the beginning I used the Bonus money to play a slot Wanted Dead Or A Wild which is on Simsino's list of forbidden games, which I didn't know, but I lost €30 of the €60 bonus. After that I wagered this bonus on a Netent slot and in the end I had 400€ cash money which I brought to the payout, yes this amount was completely withheld on the grounds that I had played this slot therefore the casino has the right to withhold all resulting wins. First of all, I wasn't even aware that there was still such a thing, actually these slots are technically programmed by the casino in such a way that you can't open these games with bonus money and a corresponding error message appears directly not available for bonus money. Well, apparently Starscream is the only Provider that lists a list of 30-40 slots in its Agbs with the option to update the list at any time!!! I have looked at the terms and conditions and I understand that if I had made wins with this slot then the casino has the right to withdraw them as it was a banned slot for bonus. That was not the case with me, I mentioned a €30 loss as I did not put the casino at a disadvantage, and the rest of the win was on a slot where bonus money was allowed. I also contacted Simsino and wrote this reasoning and I also think that there should be a reference / information in bonus offers that there are slots that cannot be played with bonus and that you can find this list under point 2.7.5 AGBs bonus conditions as it is just like e.g. max.bet 5€ / spin etc. which is always included in the bonus offers. And the way it is interpreted by the casino as soon as you start / spin these slots even once, the entire bonus is immediately blocked afterwards, regardless of whether a win or loss was made on this spin, I would have understood if my win was only made on these listed slots and this credit was then deducted from me, but not if you had a loss anyway and then made a profit elsewhere, where did the casino have a disadvantage from this. Yes, what can you do about it are the casinos not actually obliged to take measures to protect players / technically adjust slots / Simsino is constantly sending emails you could have created an info email where this special point from the Bonus terms and conditions is pointed out or explained when the bonus is unusable or? I have also told customer support that you are so often in the chat about Bonuses, not once did anything come up that you should pay attention and look at the list, but when it comes to blocking money, they immediately know why this is the case and you get told yes, you have to read our terms and conditions better. Players already have enough rules but a casino creates a list probably by evaluating which slots % are played the most and adjusts it to their liking and current status. Well what do you mean my situation is hopeless

Edit by Julian: Font color has been adjusted

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x****Y

Simsino canceled 400€ payout

8th May. 2024, at 12:53 pm CEST#2
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Liked this post: Avatar von Harald_B Harald_B, Avatar von hustlehoff hustlehoff, Avatar von Toastbrot Toastbrot
It doesn't matter whether you have made a win or a loss in the banned slot. Even a single spin would be enough for the casinos to withhold your money. And of course it is more player-friendly to block the banned slots as soon as you start with Bonus money, but for the casinos this is simply money earned because there are many players who do not read the bonus rules properly. You can therefore only hope for goodwill from simsino.

And why should they send out emails with their bonus conditions, we are all adults and it should be understandable to read the rules before taking a bonus

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hustlehoff
Expert

Simsino canceled 400€ payout

8th May. 2024, at 02:12 pm CEST#3
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x00NY wrote on 08.05.2024 at 12:53: It doesn't matter whether you have made a win or a loss in the banned slot. Even a single spin would be enough for the casinos to withhold your money. And of course it is more player-friendly to block the banned slots as soon as you start with Bonus money, but for the casinos this is simply money earned because there are many players who do not read the bonus rules properly. You can therefore only hope for goodwill from simsino.

And why should they send out emails with their bonus conditions, we are all adults and it should be understandable to read the rules before taking a bonus

Nothing to add, but it is a well-known annoyance here in the forum that the banned games are not banned directly because they can update the terms and conditions in the gaming session or when changing slots and simply add a slot that you then play at some point because when you looked an hour ago the slot was not yet on the banned list (although I am not aware of any case where this happened) but theoretically possible. Unfortunately, there is no goodwill here, they don't do it that way for nothing. Hope you can cope with the non-win and put it away and have a good hit again soon, just don't gamble now what is not in your budget because it triggers you not to have gotten the actual win.

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Donnie
Elite

Simsino canceled 400€ payout

8th May. 2024, at 02:25 pm CEST#4
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When I play with Bonus, I always check the list of blocked slots. If the list is too long for me, I usually open Dead or Alive. The slot is blocked almost everywhere. Then you can see whether there is an automatic block or not. At Sol Casino there is even a switch to turn off banned slots when searching. The only "good" thing about GUTS/Mountberg is that the list of banned slots is not long and is also sorted alphabetically

But there will be thousands of other players who fall for playing banned slots. It has already happened to many here. It's bad and sneaky, but you can't change it. You get annoyed but you learn from it

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LuckyNoob
Rookie

Simsino canceled 400€ payout

8th May. 2024, at 05:21 pm CEST#5
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hustlehoff wrote on 08.05.2024 at 14:12:

Nothing to add, but it is a well-known mess here in the forum that the banned games are not banned directly because they can update the AGBS in the game session or when changing slots and simply add a slot that you then play at some point because when you looked an hour ago the slot was not yet in the banned list (although I am not aware of any case where this happened) but theoretically possible.


I'm pretty sure that such a case was discussed in the forum a while ago.

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Anonym

Simsino canceled 400€ payout

8th May. 2024, at 06:07 pm CEST#6
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I've been playing online for a while, of course we're adults, but I don't know of any casino where I've played so far where I've thought about which slot I'm playing because all of them are technically already activated that it's not possible, and if you have such special Bonus terms and conditions, that should also be mentioned, do you read all the terms and conditions at every casino? Especially since I understand these bonus terms and conditions of Simsino differently that if you make wins with these slots they can be canceled by the casino that would still be understandable. But ok discussing also brings nothing can not understand that casinos are not obliged to set the slots for Player protection so that such errors do not happen at all. No authority controls or is interested in the fact that Starscream makes a list and updates it as required. They evaluate their system to see which slots are used the most by players, then they add them to the list and hundreds of players probably cancel their payments! Everywhere I've looked now Starscream Casinos only negative things and money withheld at the front, support doesn't give a shit about the answers anyway.something like that should be banned rip off on a grand scale there are a few casinos bought up and made nice money and in a year or so they are gone!!!

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LuckyNoob
Rookie

Simsino canceled 400€ payout

8th May. 2024, at 07:42 pm CEST#7
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Only after reading your text again do I realize that dead or a wild was on the list of banned games from the start.
So even a spin on min bet can be the end.
And to interpret it in such a way that the casino can "deduct the win" is pretty naive for someone who has been "playing online for a while"
Of course, this is a nasty trap and blocking the blocked games would be extremely player-friendly, uncomplicated, fair and...one might think normal, but unfortunately this is not the case.

I thought it would be much more interesting and clever and therefore sacrificed my nice round 60 in 5.5 years.
What a bummer.

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x****Y

Simsino canceled 400€ payout

8th May. 2024, at 07:47 pm CEST#8
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rayman0203 wrote on 08.05.2024 at 18:07: I have been playing online for a long time, of course we are adults but I don't know any casino where I have played so far where I have thought about which slot I play because all of them are technically already activated that it is not possible, and if you have such special Bonus terms and conditions this should also be mentioned, do you read through all the terms and conditions at every casino? Especially since I understand these bonus terms and conditions of Simsino differently that if you make wins with these slots they can be canceled by the casino that would still be understandable. But ok discussing also brings nothing can not understand that casinos are not obliged to set the slots for Player protection so that such errors do not happen at all. No authority controls or is interested in the fact that Starscream makes a list and updates it as required. They evaluate their system to see which slots are used the most by players, then they add them to the list and hundreds of players probably cancel their payments! Everywhere I've looked now Starscream Casinos only negative things and money withheld at the front, support doesn't give a shit about the answers anyway.something like that should be banned rip off on a grand scale there are a few casinos bought up and made nice money and in a year or so they are gone!!!

The casino has done nothing wrong, there are many casinos that do not block banned slots. If you keep doing this, it will happen to you even more often. And yes, before I take a bonus, I read the bonus terms and conditions and save myself 5 minutes of my life for things like what happened to you. And which authority should be interested in that?

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Anonym

Simsino canceled 400€ payout

8th May. 2024, at 09:25 pm CEST#9
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Yes, it's ok, I haven't just been playing since yesterday, and which casinos still do that, don't write nonsense, you're a little smart ass x00NY. I only published this post here so that I could get some information on what I can do about it. I don't need a fairy-tale uncle to tell me that he can read. What do you want to make a bit important here? At some point you'll be ripped off and then you won't write "the casino did everything right" anymore

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T0uchTheSky
Elite

Simsino canceled 400€ payout

8th May. 2024, at 10:37 pm CEST#10
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Violated bonus conditions, so nobody can help you. Chop it off as a lesson ...

Yeah yeah, like someone said in another thread, I quote : " I'm a skilled player", always self-praise, haha .

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Julian
Elite

Simsino canceled 400€ payout

9th May. 2024, at 10:06 am CEST#11
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