Simsino Casino: [solved] Attention: Simsino Casino does not pay out
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[solved] Attention: Simsino Casino does not pay out
Liked this post:
hustlehoff
i just registered here to warn about Simsino casino.
I have always used Gamblejoe to compare casinos and have never had any problems with payouts at casinos I have found here. Sometimes the Verification process was tough and slow, but in the end the money arrived back to me - even with higher wins (up to 15,000 EUR).
At simsino I registered at the beginning of October and deposited a total of 2,500€. I wanted to withdraw parts of my win and made 3 withdrawal requests for 2,000€ each for this purpose - 2 times on October 8 and another one on October 19.
My account is verified and still the payouts are withheld. The latest justification (10 days ago) was that they needed a statement from July to show that I was able to cover the deposits for July. Well...I have only been registered since the beginning of October, accordingly have not made any deposits. After a brief discussion with support, I decided to provide that information as well to speed up the process.
Despite contacting support several times via chat and mail, I cannot be given a reason why the payouts are being held back
Dear fellow players, watch out and avoid this casino!
Many greetings
Alexander
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[solved] Attention: Simsino Casino does not pay out
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If I were you, I would contact the live support again and ask for the current status. You could post the answer here, maybe we can interpret it in a better way...
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[solved] Attention: Simsino Casino does not pay out
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[solved] Attention: Simsino Casino does not pay out
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hustlehoff
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[solved] Attention: Simsino Casino does not pay out
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Hi Alexander,
We've had a look into this for you to see what was going on. You say that you were being asked for documents to support your deposits in July even though you only signed up to Simsino in October. This is because you've played with other brands under the same license and on the same platform in July. You just so happened to reach the threshold for Source of Wealth Verification in October after playing at Simsino. This is totally normal and expected when a platform has several brands, though it may seem confusing since the request for these documents 'came from' Simsino.
The verification process is still underway so just hold tight. Yes, it can be a slow process sometimes and that can be frustrating, but rest assured we're a reputable brand and not one to play tricks on our players.
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[solved] Attention: Simsino Casino does not pay out
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I didn't want to spam here, but this answer is like a stalling tactic. Lots of text - 0 content.... Why this takes so long is not answered here. The money takes the casinos immediately, it comes to payouts, it takes days and weeks. This has nothing to do with seriousness.
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[solved] Attention: Simsino Casino does not pay out
Liked this post: Anonym
Where is the text please 0 content? It is explained why account statements from the month of July are requested and that the Verification process is still underway
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[solved] Attention: Simsino Casino does not pay out
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Why is such a fuss not made with the Deposit? Since it is strangely no problem where the money comes from, zack on it zocken...
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[solved] Attention: Simsino Casino does not pay out
Liked this post: Anonym
Why make such a fuss when you are verified casino-wide when you have exceeded a certain total deposit amount?
And the SoW/SoF requests, come just from a certain deposit amount.
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[solved] Attention: Simsino Casino does not pay out
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It's ok, I'll leave it at that. Thanks for the answer anyway.
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