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SimpleCasino: [solved] Let play despite lock

Topic created on 19th Apr. 2020 | Page: 1 of 2 | Answers: 18 | Views: 3,784
Anonym

[solved] Let play despite lock

19th Apr. 2020, at 10:02 am CEST#1
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Hi guys,
i am highly addicted to gambling and played at Boom Casino on 14.04 and had myself banned right after. Afterwards I searched like crazy yesterday for a casino where I can still play. Then I came across the simple Casino, because it was not immediately clear to me that it belongs to the same group as the Boom Casino. To be on the safe side, I wrote to the support again. Here is the history:

09:50:09 PM) * (ca32abe760ae): Hi
(09:50:22 PM) *** Mikaela joined the chat ***
(09:50:23 PM) Mikaela: Hello!
(09:50:45 PM) * (ca32abe760ae): I have closed a few accounts on different casinos in the past
(09:50:57 PM) * (ca32abe760ae): I cannot remember if I had an account at this casinos
(09:51:11 PM) * (ca32abe760ae): can you check if I am allwoed to played at this casino?
(09:51:48 PM) Mikaela: I will have a look at that right away. Can I please have your full name and date of birth?
(09:51:57 PM) * (ca32abe760ae): **********
(09:52:29 PM) Mikaela: Thank you
( 09:53:00 PM ) Mikaela: I can see that you have self excluded on one of our sister casinos, why was this?
(09:53:25 PM) * (ca32abe760ae): I didn't feel good at that time so I closed my account for prevention
(09:53:57 PM) Mikaela: Okay, do you often feel like the gambling gets out of control?
(09:54:14 PM) * (ca32abe760ae): No
(09:55:04 PM) Mikaela: So you feel like you have your gambling in controll?
(09:55:16 PM) * (ca32abe760ae): Definetly, I always set a limit too!
(09:55:31 PM) * (ca32abe760ae): Just wanted to make sure im eligble to play here
(09:56:18 PM) Mikaela: Yes you are ok to play on the site. Though I would recommend to set limits on the account so you can always play responsively
(09:56:42 PM) * (ca32abe760ae): Definetly! Thank you for your service
(09:56:47 PM) * (ca32abe760ae): Have a good night!
(09:57:19 PM) Mikaela: No problem!
(09:57:20 PM) Mikaela: Feel free to contact us again if you have any other questions, and have a brilliant day in the meantime
(09:57:29 PM) * (ca32abe760ae): Thank you!
(09:57:49 PM) *** Mikaela left the chat ***


If someone gets banned 4 days ago because he was not feeling well, then the support should have intervened here at the latest. But it was not like that and I was able to Deposit without any problems. Limit was not set u d end of the story is account empty and Dispo fully utilized, and as a student because of the crisis of the savings have lived.
In my opinion, the casino has made a big mistake here, because I had locked myself extra 4 days ago at Boom. I suffer from severe depression and do not have my gambling behavior under control. This should have been noticed at the latest in the chat, so I expect the casino to refund my deposits or at least we can find a compromise. I hope you can help me. I have already called a contact point to get the addiction under control now.

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Bitcoin
Experienced

[solved] Let play despite lock

19th Apr. 2020, at 10:07 am CEST#2
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Why? The casino asked you why you closed the account, whether you have control, etc.. If you had answered with the truth, you would not have been allowed to play...

Lying brings nothing, you see here again

See it as a lesson! and much glpck that you get it under control!!!

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Anonym

[solved] Let play despite lock

19th Apr. 2020, at 10:34 am CEST#3
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Hello,

If a man with a smell of alcohol is standing in front of a cash register and is asked if he has a drinking problem, would he answer yes?

If someone 4 days before locks, mentions that he has been locked in many casinos, did not feel good and just NO Deposit limit set, then you should be able to notice that this person has his gambling behavior is not under control or? Especially since it was a sister casino and 4(!!) days between the permanent ban and the registration

Thank you anyway for your word at the end.

Greetings

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Anonym

[solved] Let play despite lock

19th Apr. 2020, at 11:12 am CEST#4
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Just for the record, I'm not denying that I'm completely innocent. Of course I should have answered honestly. But: When I just yesterday evening at gamblejoe have somehow tried to find a new casino I was rejected at several casinos when registering, because I had just blocked me at other casinos of the group. I missed this function here completely. In addition, I think that here were enough indications to recognize that something is wrong. Whether the procedure violates the MGA regulations? Probably not. But I see there with the casinos just a responsibility in such matters perhaps then to make more. Alone I do not even have a chance, so I would be happy if you could help me as a mediator, Gamblejoe, so that Gamehero comes to me at least out of goodwill.

Greetings

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MarcT22186
Expert

[solved] Let play despite lock

19th Apr. 2020, at 01:46 pm CEST#5
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logan45 wrote on 04/19/2020 at 11:12 am: Just for the record, I'm not denying that I'm completely innocent. Sure I should have answered honestly. But: When I just last night at gamblejoe have tried somehow to find a new casino I was rejected at several casinos when registering, because I had just blocked me at other casinos of the group. I missed this function here completely. In addition, I think that here were enough indications to recognize that something is wrong. Whether the procedure violates the MGA regulations? Probably not. But I see there with the casinos just a responsibility in such matters maybe then to make more. Alone I do not even have a chance, so I would be happy if you could help me as a mediator, Gamblejoe, so that Gamehero comes to me at least out of goodwill.

Greetings

It does not violate the MGA regulations, because the MGA does not require a platform-wide block.
I'm sure the other casinos are all licensed with the UKGC as well, they require that

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upola
Legend

[solved] Let play despite lock

19th Apr. 2020, at 02:23 pm CEST#6
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logan45 wrote on 04/19/2020 at 11:12 am: Just for the record, I'm not denying that I'm completely innocent. Sure I should have answered honestly. But: When I just last night at gamblejoe have tried somehow to find a new casino I was rejected at several casinos when registering, because I had just blocked me at other casinos of the group. I missed this function here completely. In addition, I think that here were enough indications to recognize that something is wrong. Whether the procedure violates the MGA regulations? Probably not. But I see there with the casinos just a responsibility in such matters perhaps then to make more. Alone I do not even have a chance, so I would be happy if you could help me as a mediator, Gamblejoe, so that Gamehero comes to me at least out of goodwill.

Greetings

Gamehereo is not geliestet here,so the Gj can not help.

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Anonym

[solved] Let play despite lock

19th Apr. 2020, at 02:34 pm CEST#7
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upola wrote on 04/19/2020 at 2:23 pm

Gamehereo is not gelled here,so gj can't help.


That is the name of the operator. Several casinos of the group are listed. Among others simple casino

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upola
Legend

[solved] Let play despite lock

19th Apr. 2020, at 02:50 pm CEST#8
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I see.

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bruffl
Expert

[solved] Let play despite lock

19th Apr. 2020, at 02:50 pm CEST#9
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I don't think anyone will be able to help you.
Is of course a besch. Situation
The casino should not have let you play in principle
May I ask how much you have gambled away?

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Anonym

[solved] Let play despite lock

19th Apr. 2020, at 03:02 pm CEST#10
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bruffl wrote on 19.04.2020 at 14:50: I think you will not be able to help.
Is of course a besch. Situation
The casino should not have let you play in principle
May I ask how much you have gambled away?

Hi,

Thanks for your understanding first. Legally, the casino is most likely on the safe side. Is just really sad that you do not really see that until now in responsibility, have me in the chat even on the contrary had to listen to some things.
That was 510€. Plus 130 on the 14th in the Boom Casino. Sounds for one or the other maybe after little money, but I'm a student and have due to the current situation no income more... look, maybe they are accommodating and see that I should not have played at those...
Have now first all casinos abgeklappert and have me via mail block including sister casinos so that I now finally get away from it. I already have an appointment for an initial interview for therapy for next week... wishes me luck

Stay healthy

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