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SimpleCasino: Simple steals my deposit

Topic created on 26th Mar. 2021 | Page: 1 of 1 | Answers: 7 | Views: 2,544
fros7byte
Rookie

Simple steals my deposit

26th Mar. 2021, at 02:11 pm CET#1
0 Likes

Nobody has liked this post so far
hello all,

on 15.02.21 i made several deposits at simple, including one for 200€, which has not been received in my player account until today.
i deposited via instant transfer and in the end the money was taken directly from my bank account and is just gone!
there was no chargeback etc

since i now have to fight a weeks-long e-mail war with simple because of this and now also sofort gmbh is involved in the case and i still don't get my money back, i turn to gamblejoe, because i know here you will still get help.

simple has asked me for account statements from 15.02. to 28.02. - I have submitted them. they prove that I have not received a chargeback.
after that simple told me that the payment service Provider immediately said that the money never arrived at simple and that i should contact my bank.
then i immediately contacted myself - "the money is 100% with simple, it is technically not possible otherwise if it was debited from your account, as immediately is not an intermediate account like paypal" i was told. and immediately asked to report that to the casino so. was also done.

now simple has written to me again and wants account statements over 6 WEEKS!
this is now just too stupid for me. there are enough things to see that simple nothing to do, I have to blacken all. I have an extreme effort and annoyance, although I can for the whole thing about nothing!

simple has ignored me for weeks, always asks for the same stupid documents and then denies that the money has arrived there.

i'm fed up and think it's an impertinence...the 200€ was practically stolen from me and i don't know how i'm supposed to get my money back.
simple can now really not complain to me, because I have left there strong sales and heavy losses.

since then i have never played there again, but i still don't GIVE a casino 200€...it's enough if you already lose it as a player anyway.

i ask for help for this very strange case, as i am over questioned

thank you

This post has been translated automatically

Falke
Expert

Simple steals my deposit

27th Mar. 2021, at 08:15 pm CET#2
0 Likes

Nobody has liked this post so far
fros7byte wrote on 03/26/2021 at 2:11 pm: hello everyone,

on 02/15/21 i made several deposits at simple, including one for 200€, which has not been received in my player account until today.
i deposited via instant transfer and in the end the money was taken directly from my bank account and is just gone!
there was no chargeback etc

since i now have to fight a weeks-long e-mail war with simple because of this and now also sofort gmbh is involved in the case and i still don't get my money back, i turn to gamblejoe, because i know here you will still get help.

simple has asked me for account statements from 15.02. to 28.02. - I have submitted them. they prove that I have not received a chargeback.
after that simple told me that the payment service Provider immediately said that the money never arrived at simple and that i should contact my bank.
then i immediately contacted myself - "the money is 100% with simple, it is technically not possible otherwise if it was debited from your account, as immediately is not an intermediate account like paypal" i was told. and immediately asked to report that to the casino so. was also done.

now simple has written to me again and wants account statements over 6 WEEKS!
this is now just too stupid for me. there are enough things to see that simple nothing to do, I have to blacken all. I have an extreme effort and annoyance, although I can for the whole thing about nothing!

simple has ignored me for weeks, always asks for the same stupid documents and then denies that the money has arrived there.

i'm fed up and think it's an impertinence...the 200€ was practically stolen from me and i don't know how i'm supposed to get my money back.
simple can now really not complain to me, because I have left there strong sales and heavy losses.

since then i have never played there again, but i still don't GIVE a casino 200€...it's enough if you already lose it as a player anyway.

i ask for help for this very strange case, because i am over asked

thank you


Yes, is really a stupid situation.

Especially because I think that also the casino has no interest to just pocket the money where you are a good paying customer and probably would have lost the money anyway

I guess this will again be due to complete incompetence and instead of someone looking at it who has a clue, the support will pass it from department to department

This post has been translated automatically

die_Alex

Simple steals my deposit

28th Mar. 2021, at 01:54 pm CEST#3
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Nobody has liked this post so far
I have the same problem. On 24.3.2021 a payment via Trustly was debited from my account. However, I had not initiated a payment on that day. I immediately contacted Trustly, they informed me that my payment went to Simple. Well, I wrote to support and got the answer that they forward it to the payment department. Then got the the feedback: Thanks for waiting.
The Deposit did not reach us. The credit should be returned to your bank account within 3 business days.

Best regards,
Leon

unfortunately this is not done and am in daily contact with Simple and get only standard answers

I will probably not see my money again

Will definitely not deposit anything more there.

This post has been translated automatically

Kleinkariert
Expert

Simple steals my deposit

29th Mar. 2021, at 03:22 am CEST#4
0 Likes

Nobody has liked this post so far
In such cases it is worthwhile to write directly to the team. Just write to Julian and ask for support.

Generally, you would have to ask the ADR (arbitration board) responsible for Simple and if that does not help the MGA.

But that would be very long. Therefore it is worth to try it first with Gamblejoe. You always have options to come to his right and such mistakes that 200 € are booked wrong can happen.

But what does not work at all is how you are treated and how the case is handled by the casino. Proper customer service is unfortunately rarely experienced, top service casinos are often not permanent. Videoslots was once one of them, meanwhile nothing remained of the good service. Trada Casino had the biggest crash that a casino could have. From what felt like the best casinos to one of the worst overnight (platform change).

But something positive, such cases almost always end well for the player. You will have the money back in the end. After that, you can cross the casino off the list.

This post has been translated automatically

E****4

Simple steals my deposit

22nd Apr. 2021, at 01:37 pm CEST#5
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Nobody has liked this post so far
With me exactly dad same 40 euro Deposit just gone simple no longer even responds to emails need help what is the shit

This post has been translated automatically

slotliebe89
Elite

Simple steals my deposit

22nd Apr. 2021, at 01:54 pm CEST#6
0 Likes

Nobody has liked this post so far
Since the casino is listed here, really just contact the GJ team. I am sure that this can be clarified.

This post has been translated automatically

Anonym

Simple steals my deposit

22nd Apr. 2021, at 01:54 pm CEST#7
0 Likes

Nobody has liked this post so far
with me wasens 20 euros, if I had not mentioned that yet. after eternal discussions in the livechat I have abgehakts...
i had previously paid regularly and not little.

This post has been translated automatically

Krabbenburger
Experienced

Simple steals my deposit

22nd Apr. 2021, at 03:53 pm CEST#8
1 Like

Liked this post: E****4
I went through the same thing at partner casino Boom .
It was like you about 200 €.
Only that my Deposit method was Skrill .
This has happened to me at other casinos, you send a screenshot and the matter has been settled within 1-2 days.

At Boom it took almost 2 months!!!
I even got confirmation from Skrill support that Boom received the money with a tracing code to find the transaction in their merchant account .
Still they wanted full transaction lists from me although they could have easily found the payment with the tracing code .

I had to write 10 emails and after almost 2 months I finally got the money credited to my casino account.

Simple and Boom are actually good in terms of payouts but the customer service is really under all sow!

This post has been translated automatically

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