Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

SchnellWetten: [solved] Schnellwetten.com does not pay out wins and locks account. Help!

Topic created on 13th May. 2020 | Page: 1 of 2 | Answers: 11 | Views: 3,285
Nightcell

[solved] Schnellwetten.com does not pay out wins and locks account. Help!

13th May. 2020, at 12:09 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello dear forum community,

i'm not sure if this thread fits here, but I couldn't create a new one under the "Complaints" section.

I am asking for any help or tips;
the following happened to me in the last few days:

New registration at schnellwetten.com, Deposit over 200 euros, in the casino with Book of Dead and various smaller wins at live Roulette, won about 25000 euros,yes not to believe but is so.-)
So far so good, then the first withdrawal of 3000 euros requested, this was also immediately the next day on my account.
In addition, 4x3000 euros, so 12000 total requested for payment. Lt. AGB one can apply only max.15k the week, which I thus also made. Another 8000 euros are on the player account.
The day before yesterday morning SchnellWetten then asked for verification. I have all the documents what was required, sent, including my bank account statement and confirmation that I am the sole account holder!

But the problem is now, my wife is co-authorized online user and authorized for my bank account, so her name was transferred in the system to the provider. As a result, my account was frozen and I received this mail from support:



We would like to inform you that customers are allowed to have a personal account where they have to register their personal data according to our rule 7.1

7.1 You may only register and play for yourself and not for anyone else.

As far as we know, the SchnellWetten account is used by a third person who is not the person whose details are registered on the account. We therefore regret to inform you that we have deducted your wins and cancelled your pending withdrawal requests and the account remains permanently closed in accordance with our Term 8.3

8.3 We understand that mistakes and typos happen, but if we find that the information you provided during registration is incorrect, we have the right to close your account and keep the funds on it. Likewise, if the Verification of your personal identification fails, we will also close your account and withhold the wins.

We understand that this was not the answer you were hoping for, but as a licensed Provider, all of our customers must abide by the Terms and Conditions. We hope for their understanding.
Have a great rest of your day!





Of course, I have vetoed this, because I can prove beyond doubt that it is my bank account!

Are there users who have had similar experiences? What if you use a joint account (not uncommon for spouses)!
Can anyone tell me how I can proceed, after all, it's about a lot of money here...
Of course I would be willing to give away some of my win, as long as I am successfully helped. I guess times about a lawyer that is nothing, the legal status is in Malta or Sweden if I have read the imprint correctly.

Furthermore, my mails are answered only sporadically; this one reached me today:


Please note that the person who is currently contacting us and whose documents we have received is not the same person whose data is registered on the SchnellWetten account. The data registered on the account included a female name and a different date of birth.

Once again, we would like to refer to our Terms and Conditions, which we pointed out in our last email, where it is mentioned that the use of third party accounts is prohibited and violations of the rules may result in the closure of the account and withholding of the wins. We understand that this is not the outcome you were hoping for, but this is a decision we had to make according to our Terms and Conditions, which must be followed by every customer.

Again, we hope for your understanding in this matter and have a great day!



The support clearly refers to money laundering and their AGB`S, however this is not comprehensible, does anyone have any advice?


I am very grateful for any info or Tip, many greetings!


This post has been translated automatically

DieBlackjackBros
Rookie

[solved] Schnellwetten.com does not pay out wins and locks account. Help!

13th May. 2020, at 04:20 pm CEST#2
0 Likes

Nobody has liked this post so far
Hi, wrote you a message.

Leo

This post has been translated automatically

Gewinner
Rookie

[solved] Schnellwetten.com does not pay out wins and locks account. Help!

13th May. 2020, at 04:21 pm CEST#3
0 Likes

Nobody has liked this post so far
I thought SchnellWetten is a NoAccount Casino, since when do you have to verify yourself, you do that through Trustly?

This post has been translated automatically

Nightcell

[solved] Schnellwetten.com does not pay out wins and locks account. Help!

13th May. 2020, at 04:45 pm CEST#4
0 Likes

Nobody has liked this post so far
DieBlackjackBros wrote on 05/13/2020 at 16:20: Hi, wrote you a message.

Leo

Hi Leo,

did you have any experience?
Gladly we can write...

This post has been translated automatically

Nightcell

[solved] Schnellwetten.com does not pay out wins and locks account. Help!

13th May. 2020, at 05:02 pm CEST#5
0 Likes

Nobody has liked this post so far
Winner wrote on 13.05.2020 at 16:21: I thought SchnellWetten is a NoAccount Casino, since when do you have to verify yourself, you do that through Trustly?

yes right,

but during the deposit/transaction my wife's name was transferred to SchnellWetten.com as the account holder, although I am the sole account holder (my wife only has the power of attorney to be an online co-user)
I have also sent all the proofs that I am the sole account holder to SchnellWetten.com but they say "third party access" etc.
A scam to not have to pay out the wins? Really unseriös, let's see if I can still be helped...

This post has been translated automatically

DieBlackjackBros
Rookie

[solved] Schnellwetten.com does not pay out wins and locks account. Help!

13th May. 2020, at 06:15 pm CEST#6
0 Likes

Nobody has liked this post so far
Hi, I wrote to you about the Communicator.

This post has been translated automatically

Nightcell

[solved] Schnellwetten.com does not pay out wins and locks account. Help!

18th May. 2020, at 12:03 pm CEST#7
0 Likes

Nobody has liked this post so far
Hello forum community,

can no one help me?

In the meantime, SchnellWetten.com has written me a few more emails, they just put me off that the matter must be reviewed and the management decides, but does not look so great.

Am grateful for any Tip!


All a nice day...

This post has been translated automatically

upola
Legend

[solved] Schnellwetten.com does not pay out wins and locks account. Help!

18th May. 2020, at 12:22 pm CEST#8
0 Likes

Nobody has liked this post so far
I also had an account where my wife had the power of attorney.
But on the account statement there is always only my name.
How could the bank use your wife's name?
She has only signed a power of attorney, and otherwise does not appear in the system.

This post has been translated automatically

Nightcell

[solved] Schnellwetten.com does not pay out wins and locks account. Help!

18th May. 2020, at 12:54 pm CEST#9
0 Likes

Nobody has liked this post so far
upola wrote on 18.05.2020 at 12:22 pm: I also had an account,where my wife had the power of attorney.
But on the account statement there is always only my name.
How could the bank use your wife's name?
She has only signed a power of attorney, and otherwise does not appear in the system.

Hi upola,

yes my wife has but also the power of attorney for online banking, and I suspect that she is here linked to my account, so her name was also displayed in the transmission via Trustly, that is the problem.
I also sent Schnellwetten.com the opening with the use of online banking and the user (so me and my wife). But they assume that it is their account, although only I am the sole legal account holder, hence the whole dilemma....

This post has been translated automatically

upola
Legend

[solved] Schnellwetten.com does not pay out wins and locks account. Help!

18th May. 2020, at 02:41 pm CEST#10
0 Likes

Nobody has liked this post so far
Can't you send a new account statement with only your name on it, or can't the bank confirm this?

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 08:22 am CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately