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Scatters: [solved] Scatters payout / verification (Page 2)

Topic created on 04th Aug. 2022 | Page: 2 of 3 | Answers: 24 | Views: 3,097
Caro
Expert

[solved] Scatters payout / verification

16th Aug. 2022, at 03:01 pm CEST#11
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I wrote that I was on vacation....don't know what your provocative post is doing here!

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ScattersLTD

[solved] Scatters payout / verification

16th Aug. 2022, at 03:07 pm CEST#12
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Ppunktlankton wrote on 04.08.2022, at 10:27 pm: Hello,

I have little experience in using forums so I ask for your indulgence and harsh but just punishment. Now to the topic:

i have won about 2 days ago ( 02.03 approx 5:00 clock ) 7500 euros at Scatters and then, because I know that the constantly want something to verify, looked on the site itself for a way to verify me proactively ( before request ). But I didn't find any option, tab or anything else to do so on the site. The payout has been "Progressing" since then.

So far so bad. Then I wrote to the support and they said that I would get a request email. Well of course I didn't get it and it's been almost 2 days now

I've read up here about the casino and read just crap and thought I pack mine also equal to it, because I have the feeling I should also be cheated of the win

First of all it should be said, I have ignored ALL Bonuses and not accepted, because I was already cheated because of this 5 euro crap at spinaway around 9300. ( I did not know about this extraordinarily senseless rule ) and because I have also already read it here about Scatters: I have of course not excluded myself!!!

What can I do about it now to speed the whole thing up? I'm not immensely desperate for the money now but this uncertainty makes me kirre... could this also just be a ploy to get impatient players to cancel?

Any advice would be greatly appreciated.

Edit by Sabine: private data removed

Dear player, 

I hope you are well. 

I'm Oskar from the Scatters team, I've been notified by Caro about the situation and I'm sorry that it's been pending for a bit. It's been pushed on the casino team and it will be with you shortly. 

I want to give my congratulations to the winnings, and I hope you continue to enjoy your time at Scatters! 

If you would have any question, please feel free to ask

Best regards // Oskar (Scatters team) 
R3hab
Elite

[solved] Scatters payout / verification

16th Aug. 2022, at 03:11 pm CEST#13
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Liked this post: Anonym, Avatar von Jenn-R Jenn-R, Avatar von Jubla2014 Jubla2014
If an employee of an Affiliate forum has to send a note to the casino manager to take care of it, I find it ridiculous and funny
I find it ridiculous and funny, as if the player doesn't write mails or go into the chat where one could think the manager didn't notice it
kp what your problem is Caro, I'm just saying what I think if you took it as a provocation, I can not help it!

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R3hab
Elite

[solved] Scatters payout / verification

16th Aug. 2022, at 03:12 pm CEST#14
1 Like

Liked this post: Avatar von Jenn-R Jenn-R

ScattersLTD wrote on 08/16/2022 at 3:07 PM

Dear Player,

I hope you are well

I am Oskar from the Scatters team. I was informed by Caro about the situation and I am sorry that it took a while. It has been forwarded to the casino team and will be with you shortly

I would like to congratulate you on your win and hope you continue to enjoy your time at Scatters!

If you have a question, feel free to ask it

Best regards // Oskar (Scatters Team)

Tell me now it will be quicker than usual

Ohh man

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Caro
Expert

[solved] Scatters payout / verification

16th Aug. 2022, at 03:27 pm CEST#15
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Peter8 wrote on 16.08.2022 at 15:11: If only an employee of an Affiliate forum must send a note to the casino manager to take care of it
I find it ridiculous and funny, as if the player does not write mails or goes into the chat where one could think the manager has not noticed it
kp what your problem is Caro, I'm just saying what I think if you took it as a provocation, I can not help it!

Not all casino managers are active in the forum every day and most managers I / Sabine / Julian inform now.

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R3hab
Elite

[solved] Scatters payout / verification

16th Aug. 2022, at 03:44 pm CEST#16
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Liked this post: Anonym, Avatar von Jenn-R Jenn-R, Avatar von Jubla2014 Jubla2014

Caro wrote on 08/16/2022 at 3:27 pm

Not all casino managers are active in the forum every day and most managers I/Sabine/Julian inform now.

That's degree that what's so funny, I mean isn't that the job of a casino manager

If a manager does not know what is going on in the casino where he is manager, who else?
For me this is clearly a task that can be done without being asked
Doesn't that have to be embarrassing for the casino manager? So if I'm a manager who I'm embarrassed that the customers of the casino in a forum which has nothing to do with the casino except advertising I'm mega embarrassed
Because that's not how you run a casino

Times ne question caro, if you privately in a casino deposits and exactly this happens here
What would you think privately about this casino and the manager?

Peace

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Caro
Expert

[solved] Scatters payout / verification

16th Aug. 2022, at 04:07 pm CEST#17
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Peter8 wrote on 16.08.2022 at 15:44

That's degree that's so funny, I mean isn't that the job of a casino manager

If a manager does not know what is going on in the casino where he is manager, who else?
For me this is clearly a task that can be done without being asked
Doesn't that have to be embarrassing for the casino manager? So if I'm a manager who I'm embarrassed that the customers of the casino in a forum which has nothing to do with the casino except advertising I'm mega embarrassed
Because that's not how you run a casino

Times ne question caro, if you privately in a casino deposits and exactly this happens here
What would you think privately about this casino and the manager?

Peace

No, that is not the sole responsibility of our contacts.


I have now switched on a notification for him for exactly such matters. That is, he is now automatically notified when creating a complaint about it and can act immediately.

Since I know that the managers do not only have this task, I do not think much about it. I would just be happy if someone takes care of it at all. I may also have a different view on this.

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R3hab
Elite

[solved] Scatters payout / verification

16th Aug. 2022, at 04:22 pm CEST#18
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Liked this post: Avatar von Jenn-R Jenn-R, Avatar von Jubla2014 Jubla2014

Caro wrote on 08/16/2022 at 16:07

No, this is not the sole responsibility of our contacts.


I have now turned on a notification for him for exactly such matters. That is, he is now automatically notified when creating a complaint about it and can act immediately.

Since I know that the managers do not only have this task, I do not think much about it. I would just be happy if someone takes care of it at all. I may also have a different view.

Well then here with the transparency, what must make so a manager everything? Because a payout check where even in this case without a bonus is played can not take long, of course you live with the chillst with denenen or since possibly befreundet

But a manager has to manage things, organize that such a thing does not happen, if it happens 1 time no one says anything
But this is becoming the standard and you can only laugh about it
As a manager you have done something wrong
If you wait so long until the Affiliate has to say something
Would like to know what you know so that I can understand why and why
So like most here we just never know exactly what is done there

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Caro
Expert

[solved] Scatters payout / verification

17th Aug. 2022, at 08:18 am CEST#19
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Liked this post: Avatar von garfield68 garfield68
Our contacts are all Affiliate managers and luckily we can ask 99% of the managers for help when a player has problems. What an affiliate manager has to do, you can read a job description on the Internet. He is not sitting in the support or finance department for example and has access to the player data. When we read a complaint here, we write to the manager and he forwards it to support/payment etc. It depends on what it is about. It just depends on what it is about. As soon as the manager gets a feedback, we pass it on to the user. That's how it works
There are managers, who also look in here in the forum independently and write (CashiMashi or also Dux/Pino, if I remember correctly). But that is rather the exception.

I do not live with thee or chill with the managers...just because I live on the same island, that means nothing!

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Donnie
Elite

[solved] Scatters payout / verification

17th Aug. 2022, at 10:11 am CEST#20
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But it may also be that the manager knew nothing about the matter because he was not informed by his employees properly or not at all🙋

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