Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Scatters: [solved] Scatters: Fooling as well as rip-off??? (Page 3)

Topic created on 11th Mar. 2022 | Page: 3 of 4 | Answers: 38 | Views: 7,750
expresident
Rookie

[solved] Scatters: Fooling as well as rip-off???

29th Mar. 2022, at 05:39 pm CEST#21
0 Likes

Nobody has liked this post so far
A brief update
Since 22.03. address Verification and account statement verification are pending
So 1 more full week in the nothing but also already purely nothing happens. Support anschreiben bekommste only the same standard excuses wischi waschi blablabla. We forward immediately and then nothing happens again

If ma then times considers that the payout request is from 03.03. With just 225 €
Highly unserious the thing.

This post has been translated automatically

gamble1
Icon

[solved] Scatters: Fooling as well as rip-off???

30th Mar. 2022, at 10:21 am CEST#22
0 Likes

Nobody has liked this post so far
expresident wrote on 29.03.2022 at 17:39: Time a short update
Since 22.03. are address Verification and bank statement verification on pending
So 1 more full week in which nothing but also already purely nothing happens. Support anschreiben bekommste only the same standard excuses wischi waschi blablabla. We forward immediately and then nothing happens again

If ma then times considers that the payout request is from 03.03. With just 225 €
Highly unserious the thing.


Is there still no feedback from the manager to Caro? Must be explained somehow what's going on? Normal is not at all and if there is nothing major is checked it is even me slowly really hard to still have understanding

This post has been translated automatically

Caro
Expert

[solved] Scatters: Fooling as well as rip-off???

30th Mar. 2022, at 10:39 am CEST#23
1 Like

Liked this post: Avatar von gamble1 gamble1
Only yesterday I received a feedback again (from the new manager, there was a change in the meantime) I try to exert a little pressure there, because I can't explain myself why it takes so long

This post has been translated automatically

gamble1
Icon

[solved] Scatters: Fooling as well as rip-off???

30th Mar. 2022, at 10:43 am CEST#24
0 Likes

Nobody has liked this post so far
Caro wrote on 30.03.2022 at 10:39: Only yesterday I received again a feedback (from the new manager, there was a change in the meantime) I'm trying to exert a little pressure there, because I can not explain to myself why it takes so long

Hmm ok yes I thought so but then we hope times for the TE get that soon times on the chain or give times an info what's going on there

This post has been translated automatically

Caro
Expert

[solved] Scatters: Fooling as well as rip-off???

30th Mar. 2022, at 10:59 am CEST#25
2 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von garfield68 garfield68
Yes I hope also...I mean the "old" manager had also asked for the chat history to be able to understand why the account was locked...well and then I received the day before yesterday the message that a new manager is responsible for Scatters. This new manager didn't know anything about the case and I started all over again and also mentioned that the Verification is still not done. Now I am waiting for the feedback from the new manager regarding the verification + payout.

This post has been translated automatically

expresident
Rookie

[solved] Scatters: Fooling as well as rip-off???

30th Mar. 2022, at 01:30 pm CEST#26
0 Likes

Nobody has liked this post so far
Sure, "old" manager or "new" manager. But that doesn't change the fact that both have only indirectly to do with Verification and payment. They can initiate that it is processed "faster" more quickly
And if just as probably in my case no or if at all sloppy handover from manager to manager takes place then customers fall just behind and have then quasi bad luck. (If you have no luck, bad luck is added )

People make mistakes. One calls then probably human failure or so. Only that represents itself here for me meanwhile more than only as "error".
Well let's wait again and schaun ma times then we see what and sehn ma nix then we schaun just further.

This post has been translated automatically

gamble1
Icon

[solved] Scatters: Fooling as well as rip-off???

30th Mar. 2022, at 01:53 pm CEST#27
0 Likes

Nobody has liked this post so far
expresident wrote on 30.03.2022 at 13:30: Sure, "old" manager to "new" manager. But it doesn't change the fact that both have only indirectly to do with Verification and payment. They can initiate that it is processed "faster" more quickly
And if just as probably in my case no or if at all sloppy handover from manager to manager takes place then customers fall just behind and have then quasi bad luck. (If you have no luck, bad luck is added )

People make mistakes. One calls then probably human failure or so. Only that represents itself here for me meanwhile more than only as "error".
Well let's wait again and schaun ma times then we see what and sehn ma nix then we schaun just further.

That is unfortunately the main problem with Gammix Casinos

I think they have a kind of headquarters where all the casinos take over the accounting and the verification

If the sleep it is clear that the managers can only ever nudge but nothing more because the department is not even on site most likely

This is of course unacceptable and should as I have already mentioned several times by Gammix possibly be revised

Cross your fingers that it runs soon

This post has been translated automatically

expresident
Rookie

[solved] Scatters: Fooling as well as rip-off???

31st Mar. 2022, at 07:40 pm CEST#28
0 Likes

Nobody has liked this post so far
This should not only be the case with Gammix casinos.
I exaggerate now on purpose.
Registered office: Malta
Administrative headquarters : Kiev
Support : India
Accounting : North Pole
Other : South Pole
Servers of the providers distributed all over the world.

If I summarize the events of the last weeks it is difficult for me to believe here in misunderstanding, bad luck, coincidence unfortunate course

In any case, thank you for keeping your fingers crossed.

This post has been translated automatically

expresident
Rookie

[solved] Scatters: Fooling as well as rip-off???

3rd Apr. 2022, at 02:04 am CEST#29
1 Like

Liked this post: Avatar von supermode supermode
Oh how nice. On 02.04.2022 I received the following email from the pack:

Hello,
We are truly sorry about the delay of your withdrawal, but we still need to verify your identity to be able to transfer you the money. In order to complete your identity check, I kindly ask you to upload your documents via the email I sent today
These are the documents we need
- Identity card, Passport, Driver's License or Residence permit (Front and back side pictures, 4 corners must be visible)
-Document as a proof of address / residence, not be older than 3 months (electricity, water, gas, rent, bank, tax report, landline telephone or internet. Mobile phone bills are not accepted)
Please note that screenshots are not accepted, if you are going to use the digital version of a document, please download it and send it in PDF.

Document formats that we accept are: JP(E)G, PNG, GIF, BMP, PDF; please make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Please don't send your documents to this email address but upload them via the email-link received.
If you have any additional queries, don't hesitate to reach out to us on email or chat

The stupid thing about this is that on 22.03.2022 they had at least already verified the identity card, address as well as bank in progress they probably just deleted it again and are requesting it again. It is absolutely disgusting what they are doing

This post has been translated automatically

gamble1
Icon

[solved] Scatters: Fooling as well as rip-off???

3rd Apr. 2022, at 03:17 pm CEST#30
0 Likes

Nobody has liked this post so far
expresident wrote on 03.04.2022 at 02:04: Oh how nice. I received the following email from the pack on 02/04/2022:

Hello,
We are truly sorry about the delay of your withdrawal, but we still need to verify your identity to be able to transfer you the money. In order to complete your identity check, I kindly ask you to upload your documents via the email I sent today
These are the documents we need
- Identity card, Passport, Driver's License or Residence permit (Front and back side pictures, 4 corners must be visible)
-Document as a proof of address / residence, not be older than 3 months (electricity, water, gas, rent, bank, tax report, landline telephone or internet. Mobile phone bills are not accepted)
Please note that screenshots are not accepted, if you are going to use the digital version of a document, please download it and send it in PDF.

Document formats that we accept are: JP(E)G, PNG, GIF, BMP, PDF; please make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Please don't send your documents to this email address but upload them via the email-link received.
If you have any additional queries, don't hesitate to reach out to us on email or chat

The stupid thing about this is that on 22.03.2022 they had at least already verified the identity card, address as well as bank in progress they probably just deleted it again and are requesting it again. It is absolutely disgusting what they are doing


Unbelievable

What are they doing there, please?

...

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 07:24 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately