Scatters: [solved] Scatters: Fooling as well as rip-off???

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expresident wrote on 12/03/2022 at 17:57: And it goes on.

Just came in by mail :

12.03.2022 at 5:02 pm

Hi xxxxxx,

i hope you are well.
The relevant team asks you to confirm that you did not intend to close your account

If you have any questions or concerns, please feel free to contact us again.

Sincerely yours,
xxxxxx
Customer Support


My reply to this:

Servus,

neither had / have I the intention to close my account at Scatters. Nor did I express or request this request. The account was closed by Scatters to further delay or even prevent the Verification and payout (assumption)


Greetings

They seem to think that I actually put up with this
I must confess it is increasingly difficult for me to remain reasonably friendly and polite.

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expresident wrote on 03/16/2022 at 2:17 pm: Small update:

13.03.2022 at 21:05

Dear xxxxxxxx,

I hope this email finds you well!

With regards to your last contact, in relation to your reopening request, I would like to inform you that this will be active in 7 days time (2022-03-20).



I hope this reply served as a solution to your query but please do not hesitate to get in contact with us should you require any further help with regards to this query or any other.



Kind regards and hope you have a lovely day.



xyz
Customer Care

since then there has been a communicative dead dance, even from Caro's manager contact nothing.

They are obviously of the opinion that everything is fine now. We don't have to do the pending Verification because the account is blocked and we confiscated the money that was requested for payout because the account was blocked. (Or they claim I would have canceled the payout and gambled away the money) However, I am pretty sure that if the account is "free" again on 20.03., neither a verification has taken place nor a payout is in progress.

In addition, once again, I have neither blocked the account itself nor requested to do so. Furthermore, I have NOT cancelled the pending payout (I have not cancelled a single payout request in my entire playing time, and that is quite a few years by now)

"Whoever, with the intention of obtaining an unlawful pecuniary advantage for himself or a third party, damages the property of another by creating or maintaining a falsehood by false pretenses or by distorting or suppressing true facts, shall be punished by imprisonment for not more than five years or by a fine."

In Germany such a thing represents an official offense, with which with suspicion and/or knowledge must be determined and that by official way.

I do not know if there is something like that in the Maltese law. But I will find it out in case of doubt

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