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Scatters: [solved] Experience with payout at Scatters.com

Topic created on 02nd Mar. 2022 | Page: 1 of 1 | Answers: 6 | Views: 1,296
Karateschnitzel85
Rookie

[solved] Experience with payout at Scatters.com

2nd Mar. 2022, at 10:38 pm CET#1
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Hey, I signed up with Scatters about a week ago, and before I made my first Deposit, I contacted the support team via Live Chat to inquire about the Verification process and how withdrawals are handled, etc. I was told that I should send my documents (ID, address proof and deposit method) via e-mail to the appropriate department. I was told that I should send my documents (ID, proof of address and deposit method) by e-mail to the appropriate department.the verification would take at most 24 to 48 hours and then withdrawals are also processed in no more than 48 hours.I sent the documents there and managed to play my 40 euro deposit up to 2300 euros.I gave the 2300 in the payout and the very next day I got the confirmation that my documents were all accepted and my payout is now processed within 48 hours. a little later I got a mail that the withdrawal can only be processed if I verify my Skrill account and otherwise my account would be blocked.Although I have used Skrill neither for deposit nor withdrawal, I still sent them a proof of my Skrill account and also got after a few hours the confirmation that the document is received but not yet processed. Since then nothing happened.I have written to the support meanwhile several times and I am told every time the same. "Oh, that shouldn't take so long, I'll send it directly to the finance department with high priority, they'll take care of it really quickly...." but even after 5 days nothing else has happened. Has anyone had similar experiences there? It's probably just the usual stalling tactics, but I'm beginning to suspect that this will drag on indefinitely and I won't see my money. It goes against the grain that I have only paid 40 and now wants to pay out 2300 and they could not make a win on me.

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RiverSong
Legend

[solved] Experience with payout at Scatters.com

2nd Mar. 2022, at 11:22 pm CET#2
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Karateschnitzel85 wrote on 02.03.2022 at 22:38: A little later I got another mail that the withdrawal can only be processed if I verify my Skrill account and otherwise my account would be blocked.Although I have used Skrill neither for Deposit nor withdrawal, I sent them anyway also a proof of my Skrill account


  • how do they even know about your skrill account if you have not used it for deposit or withdrawal?

  • and why do they insist on verifying an account that you have not used there?

  • do you have to verify all your accounts in the future to play in oc? it's getting curiouser and curiouser


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Karateschnitzel85
Rookie

[solved] Experience with payout at Scatters.com

3rd Mar. 2022, at 05:25 am CET#3
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Iseedeadpeople wrote on 02/03/2022 at 23:22

  • how do they even know about your Skrill account if you haven't used it for Deposit or withdrawal?

  • and why do they insist on verifying an account you haven't used there?

  • do you have to verify all your accounts in the future to play in oc? it's getting curiouser and curiouser



In the reviews of "Scatters" someone here has also written that gradually more and more documents should be submitted by payment providers that were not used at all. Presumably they hope that you do not have these payment providers at all and they can then say: "without these documents we can not pay out any win!"...
I think in an OC should be just the payout one of the most important things that work smoothly and quickly. In other OCs, it is now common that the payout is completed within a few hours.So you keep his customers for a longer time.If the one but directly at the first payout so stall, it is clear that you leave there also quickly the fingers of. The support is probably busy the whole day with it, unhappy customers with any excuses hold out. Since the first documents were already through after 24 hours, I can't imagine that the finance department is currently so overloaded that they suddenly need a week or longer. Especially when the support is already supposedly making an "urgent request"... So you're just being lied to.
I'm curious to see what else is coming

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gamble1
Icon

[solved] Experience with payout at Scatters.com

3rd Mar. 2022, at 06:30 pm CET#4
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Karateschnitzel85 wrote on 03.03.2022 at 05:25
In the reviews of "Scatters" someone here also wrote that gradually more and more documents should be submitted from payment providers that were not used at all. Presumably, they hope that you do not have these payment providers at all and they can then say: "without these documents we can not pay out a win!"...
I think in an OC should be just the payout one of the most important things that work smoothly and quickly. In other OCs, it is now common that the payout is completed within a few hours.So you keep his customers for a longer time.If the one but directly at the first payout so stall, it is clear that you leave there also quickly the fingers of. The support is probably busy the whole day with it, unhappy customers with any excuses hold out. Since the first documents were already through after 24 hours, I can't imagine that the finance department is currently so overloaded that they suddenly need a week or longer. Especially when the support is already supposedly making an "urgent request"... So you're just being lied to.
I'm curious to see what else is coming

Think that with the payment providers is a problem of the Gammix group I was also asked at Woopwin to verify my Skrill account although I have never deposited there with Skrill and they also do not offer Skrill

I think this is because Gammix are independent casinos but the data still somehow converge with the group

Can it be that you have deposited in another Gammix Casino once with Skrill ?

That could then be the explanation

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Karateschnitzel85
Rookie

[solved] Experience with payout at Scatters.com

3rd Mar. 2022, at 09:17 pm CET#5
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Yes, that could possibly be possible. But still, they would have to know the problem and what to do

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Karateschnitzel85
Rookie

[solved] Experience with payout at Scatters.com

4th Mar. 2022, at 08:56 pm CET#2
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Liked this post: Avatar von garfield68 garfield68, Avatar von RiverSong RiverSong
Short update:
After Caro read this post and contacted the manager this morning, my documents and withdrawal were processed immediately.Already today at noon I got an apology mail from the casino and today in the early evening the money arrived in my account.
Thanks again to Caro at this point

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Caro
Expert

[solved] Experience with payout at Scatters.com

5th Mar. 2022, at 07:48 am CET#3
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After Karateschnitzel85 has received his payout (verification is also done) I will close the thread.

This topic was closed

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