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Rizk: Verification problems with Rizk

Topic created on 05th Jul. 2019 | Page: 1 of 1 | Answers: 4 | Views: 1,893
erich1966
Visitor

Verification problems with Rizk

5th Jul. 2019, at 04:55 pm CEST#1
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Hello all!
I have registered on Fri. 21.06.2019 new at Rizk, 150, - Euro deposited- bonus claimed but unfortunately after the conversion all gambled away again. I uploaded my documents on Sat. 22.06.2019. On Mon. 24.06.2019 I got at 0.20 the message that I have requested a payout but this can only be processed when my account is verified. I should please upload the listed documents. At this time I had not yet requested a withdrawal, only already uploaded my documents. On the same day in the evening, my address and Deposit method were confirmed on the Verification page. My ID was rejected without giving any reason. Since you normally have to send both sides of your driver's license I now uploaded the back(1+1=2). Unfortunately, you can only upload one side of a document at a time, then the verification page is closed and it says that the documents are currently being processed. On Monday evening I paid 130,- Euro again and continued playing. On Wed. 26.06.2019, my ID was again rejected without explanation, however, I was then able to upload 2 pages of a document at once. I uploaded on Thu. 27.06.2019 the front and back of my driver's license and actually thought that would now be done. I was still lucky that I could increase my account balance to 2,047.15 euros with my second deposit until Thu. 27.06.2019 night with slot games. Since that time my documents are processed and the site is blocked. On Thu. 04.07.2019 I sent a mail to the customer service of Rizk when finally my account is verified ready. At 23.57 I received a mail saying that my ID card was rejected because there is no visible expiration date on it. I replied that this card/driver's license has no expiration date, is permanent and is a valid document and therefore cannot be rejected. In addition, you have to check a box on the verification page before uploading if the document has an expiration date or not! The verification page of my account is blocked until now and my documents are being processed at the moment. Who now thinks evil is himself to blame!

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Liquid
Experienced

Verification problems with Rizk

5th Jul. 2019, at 05:29 pm CEST#2
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Simply try with perso or another ID. Ggf in Live Chat make pressure.

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erich1966
Visitor

Verification problems with Rizk

5th Jul. 2019, at 05:56 pm CEST#3
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Unfortunately, I do not have the possibility to upload another document as the Verification page still does not open as my documents are being processed at the moment - since 27.06.2019.












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Timo0510
Top Member

Verification problems with Rizk

5th Jul. 2019, at 06:12 pm CEST#4
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erich1966 wrote on 05/07/2019 at 17:56: Unfortunately I don't have the possibility to upload another document as the Verification page still doesn't open as my documents are being processed at the moment- since 27/06/2019.













You have to go to the live chat.There you will be verified within 5 min if you have all the documents.I had the same problem.And there is no change in status until you order the next payout ^^

I have waited a good week then I'm in the chat.Competent staff there.They do everything directly if you have a few minutes time for the chat

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erich1966
Visitor

Verification problems with Rizk

5th Jul. 2019, at 10:03 pm CEST#5
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I received a reply to my mail earlier in which they told me that they have no problems with my ID document, but I should please upload another ID document - they have opened the Verification page again, then the whole thing would be done on their part. Actually, they have told me so to speak through the flower that they do not accept this document. Since the casino is sitting on the longer branch anyway, I will apply for a new passport next week because the old one has unfortunately expired and then upload it and hope that it will be accepted

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