[solved] Rizk verification,withdrawal and accessibility support problematic

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Steve78

Topic Creator

Forum posts: 3 Member since: 01.05.2020

[solved] Rizk verification,withdrawal and accessibility support problematic

1st May. 2020, at 07:58 am CEST#1

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Hello dear community,

i have been playing at Rizk.com for a long time and so far I have not had any difficulties with deposits/withdrawals.
I always use the same account for deposits and withdrawals ( method Deposit Sofort / withdrawal Trustly ).
Verification has also been done several times (color copy of ID, proof of income, etc.)

But since 2 weeks I try to make a withdrawal of 799€ at rizk.com without success.

Summary of the last 2 weeks:

- renewed Verification of the account requested by rizk.com > I have sent the requested documents ( color photo ID + face verification ) immediately by e-mail and also uploaded on their site > documents are currently "in process" on web page
- Support is difficult to reach ( callback not possible / German chat not available / by e-mail only English-speaking support )
- blocked win is credited to the account again ( I have blocked again immediately )
- the e-mail addresses for sending the documents change constantly (support-de@rizk.com, kundenservice@rizk.com, docs@rizk.com, support-en@rizk.com)

Can anyone help me to complete my withdrawal request with Rizk?

Thanks in advance...

Steve

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Steve78

Topic Creator

Forum posts: 3 Member since: 01.05.2020

[solved] Rizk verification,withdrawal and accessibility support problematic

1st May. 2020, at 10:24 am CEST#2

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another update on my problem:

i was now able to contact the english chat ( https://support.rizk.com/mobile/# ) and was sent to the next queue again )

Rizk:

" Thank you for your patience. I can see that your account has been verified. Therefore, I will forward your request regarding pending withdrawals to our relevant team. Once we receive updates, we will contact you again via email."

This post has been translated automatically

Steve78

Topic Creator

Forum posts: 3 Member since: 01.05.2020

[solved] Rizk verification,withdrawal and accessibility support problematic

2nd May. 2020, at 10:43 am CEST#3

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Hello together,

Payout was today on it, after I could reach yesterday again the German chat.

Greetings
Steve

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Expert

Kleinkariert

Forum posts: 1.676 Member since: 18.03.2019

[solved] Rizk verification,withdrawal and accessibility support problematic

2nd May. 2020, at 12:51 pm CEST#4

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Thanks for the update, sometimes the process in casinos is a bit weird. At least you didn't gamble it away and get blocked again.

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Rizk verification,withdrawal and accessibility support problematic

7th May. 2020, at 10:53 am CEST#5

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Steve78 has received his payout, so the topic can be closed.

This topic has been closed

This post has been translated automatically

Rizk: [solved] Rizk verification,withdrawal and accessibility support problematic

[solved] Rizk verification,withdrawal and accessibility support problematic

[solved] Rizk verification,withdrawal and accessibility support problematic

[solved] Rizk verification,withdrawal and accessibility support problematic

[solved] Rizk verification,withdrawal and accessibility support problematic

[solved] Rizk verification,withdrawal and accessibility support problematic

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