Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Rizk: [solved] Rizk does not answer anymore

Topic created on 19th Apr. 2020 | Page: 1 of 1 | Answers: 9 | Views: 1,721
Lauster86
Visitor

[solved] Rizk does not answer anymore

19th Apr. 2020, at 11:42 am CEST#1
0 Likes

Nobody has liked this post so far
Hello, I am new here and have a concern. I hope you can help me and calm me down a bit. Now about my incident:

I signed up with Rizk 3 weeks ago and also deposited something regularly. Complete deposits are at 1250 euros.
Now last Sunday I had some luck and triggered several withdrawals. Total 12,300 euros. It was clear that I have to verify, I uploaded the documents. The chat was not very serious so far, because every day every employee said something different regarding the necessary documents. Once I should only present a proof of address and then again a bank statement with the apparent deposits. I had a bank statement specially prepared for me by my bank. This is also valid as proof of address
My ID has already been approved

I have done everything by bank transfer and am also the sole account holder

Now I wanted to check whether everything fits, since I had already submitted the documents 3 days ago completely but my mails are not responded to and a chat is not available.

Have you had similar experiences?

I am afraid that I will not receive my money, which is a pity.

What can I do?

Thank you and best regards

Louster86

This post has been translated automatically

Anonym

[solved] Rizk does not answer anymore

19th Apr. 2020, at 12:20 pm CEST#2
0 Likes

Nobody has liked this post so far
Rizk is reputable. You will get your money as long as you do not violate any bonus conditions.

This post has been translated automatically

Lauster86
Visitor

[solved] Rizk does not answer anymore

19th Apr. 2020, at 12:23 pm CEST#3
0 Likes

Nobody has liked this post so far
Thank you. I have not claimed any bonuses. With such an amount, you have to think about it.

This post has been translated automatically

Anonym

[solved] Rizk does not answer anymore

19th Apr. 2020, at 12:38 pm CEST#4
0 Likes

Nobody has liked this post so far

thereisnospace wrote on 04/19/2020 at 12:20 pm: Rizk is reputable. You'll get your money as long as you don't violate any bonus terms.

Right. Ibiku was also considered reputable for a long time. My problem, on the other hand, is petty. It is only about 100 Eur. They do not respond to email, the withdrawal is not processed. And that although the first withdrawal went smoothly. My casino: b-Bets. I suspect that some OC grad because of the Corona crisis shortly before the bankruptcy standhn

This post has been translated automatically

MarcT22186
Expert

[solved] Rizk does not answer anymore

19th Apr. 2020, at 01:37 pm CEST#5
0 Likes

Nobody has liked this post so far
tatatuck wrote on 04/19/2020 at 12:38 PM

Yes, yes. Ibiku was also considered reputable for a long time. My problem, on the other hand, is pill pellets. It is only about 100 Eur. They do not respond to email, the withdrawal is not processed. And that although the first withdrawal went smoothly. My casino: b-Bets. I suspect that some OC grad because of the Corona crisis shortly before the bankruptcy standhn

Rizk has recently become part of the Betsson group. So it may well be that the interaction does not yet work properly
The easiest way to find out is to ask: https://support.rizk.com/mobile/

This post has been translated automatically

MarcT22186
Expert

[solved] Rizk does not answer anymore

19th Apr. 2020, at 01:38 pm CEST#6
0 Likes

Nobody has liked this post so far
Lauster86 wrote on 04/19/2020 at 11:42 am: Hello, I am new here and have a concern. I hope you guys can help me and calm me down a bit. Now about my incident:

I signed up with Rizk 3 weeks ago and also deposited something regularly. Complete deposits are at 1250 euros.
Now I had some luck last Sunday and triggered several withdrawals. Total 12,300 euros. It was clear that I have to verify, I uploaded the documents. The chat was not very serious so far, because each employee said something different every day regarding the necessary documents. Once I should only present a proof of address and then again a bank statement with the apparent deposits. I had a bank statement specially prepared for me by my bank. This is also valid as proof of address
My ID has already been approved

I have done everything by bank transfer and am also the sole account holder

Now I wanted to check whether everything fits, since I had already submitted the documents 3 days ago completely but my mails are not responded to and a chat is not available.

Have you had similar experiences?

I am afraid that I will not receive my money, which is a pity.

What can I do?

Thank you and best regards

Lauster86

You can find the chat here: https://support.rizk.com/mobile/

This post has been translated automatically

Lauster86
Visitor

[solved] Rizk does not answer anymore

19th Apr. 2020, at 02:00 pm CEST#7
1 Like

Liked this post: Avatar von MarcT22186 MarcT22186
MarcT22186 wrote on 04/19/2020 at 13:38
You can find the chat here: https://support.rizk.com/mobile/

Great thanks. I was able to reach someone and they are looking at my concerns

This post has been translated automatically

Slothot
Amateur

[solved] Rizk does not answer anymore

19th Apr. 2020, at 03:45 pm CEST#8
0 Likes

Nobody has liked this post so far
I know that does not help you now with your request
But for me there were already 2 years ago only problems with the Verification at Rizk. All documents were uploaded as required. Other casinos like LeoVegas or Lapalingo accepted the

At Rizk always just rejected without justification. Despite several attempts always rejected. Became me then too stupid and have never played there again

This post has been translated automatically

Lauster86
Visitor

[solved] Rizk does not answer anymore

20th Apr. 2020, at 09:31 am CEST#9
0 Likes

Nobody has liked this post so far
So with me everything went now ratz fatz. This morning my account was verified and the money is also on the account.

This post has been translated automatically

Caro
Expert

[solved] Rizk does not answer anymore

20th Apr. 2020, at 11:46 am CEST#10
2 Likes

Liked this post: Anonym, Avatar von Lauster86 Lauster86
The thread creator was able to clarify his little problem relatively quickly. His account is now verified and has already received his payout.

This topic was closed

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 07:41 am CET

Watch-out
0
Gossip
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately