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Rizk: [solved] Rizk - Deposit not traceable

Topic created on 14th May. 2020 | Page: 1 of 1 | Answers: 4 | Views: 1,811
Oldgreenspan

[solved] Rizk - Deposit not traceable

14th May. 2020, at 03:59 pm CEST#1
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Hello all,

After I do not get on with the support as well as with Trustly, because both dead, I try it now here.

Last Saturday I made a bank transfer via Trustly - since the limit of instant credits or fast payment was exceeded, only a regular transfer was possible - via the Trustly system, mind you, so no transfer that I have initiated myself in online banking.

Amount of the Deposit: 500€.

The recipient account of Trustly is a German bank account, so the money should have been credited there already on Monday

Today is Thursday, Rizk support has received from me all the requested information and documentation, this is now two days ago

In the online support to catch someone is almost impossible, on two days I have spoken there each with Vincent, but he said it goes to the specialist department, and they then get in touch

My patience is honestly at the end here, at Trustly you do not even get a ticket number when you have submitted the form, and at Rizk nothing happens either

More details of the bank details etc I'll be happy to pass on via PN

Greetings

This post has been translated automatically

Iknowyou
Experienced

[solved] Rizk - Deposit not traceable

14th May. 2020, at 05:25 pm CEST#2
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With Rizk, I only communicate via the English chat. It is fast and almost always available.
just put Rizk.com/en in the address bar instead of Rizk.com/de.
I also had a problem with Trustly
However, the problem was with me that an instant transfer did not arrive at Videoslots.com.
I also sent Trustly a mail and heard nothing from them.
In your place I would use the hotline of Trustly. Is my knowledge in English, but with 500 euros I would at least try it to get the best if the confirmation that the money to Rizk have transmitted.
Then you already know whether the problem lies with Trustly or Rizk

In my case, the money was already at Videoslots.com but they could not allocate that until I made a stink and it was found

This post has been translated automatically

Kleinkariert
Expert

[solved] Rizk - Deposit not traceable

14th May. 2020, at 05:57 pm CEST#3
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I recommend the English Trustly support, after two business days they usually answer. It is best to look at the account statement to see what number was given and tell Trustly support.

The money is definitely not lost, just keep at it and you should get the money back. The casinos are not very helpful in such matters is known, they see no Deposit on their account and for them the matter is eaten.

This post has been translated automatically

Oldgreenspan

[solved] Rizk - Deposit not traceable

16th May. 2020, at 05:35 pm CEST#4
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So,

After I received a mail from Rizk the day before yesterday saying that the booking could be viewed with an incorrect code, today without any further mail from Rizk or Trustly the money would be credited to my player account, so it can be closed here

This post has been translated automatically

Caro
Expert

[solved] Rizk - Deposit not traceable

11th Jun. 2020, at 09:31 am CEST#5
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At the request of the TE, I will close the thread. Oldgreenspan has successfully received his payout.

This thread was closed

This post has been translated automatically

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