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Rizk: [solved] Rizk delays verification & releases blocked win.

Topic created on 24th Apr. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,583
dizyen
Rookie

[solved] Rizk delays verification & releases blocked win.

24th Apr. 2020, at 01:55 pm CEST#1
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Hello dear GambleJoe team,

i am quite disappointed with Rizk and especially with the support

I have deposited amounts with Rizk over the years using several Deposit methods, some of which were credit cards that I no longer even own.
Of course I realize that Rizk wants any documents from me here to complete the Verification process.

With a deposit amount of -2.154€ in the last 6 months and a win of 900€ that I won, I requested a withdrawal and blocked it immediately due to my knowledge that I sometimes cancel withdrawals. (Of course my weakness)

So I was relatively happy that I thanks to this function to lock a win, because nothing more "lose" could.

But the support is so slow and demanded more and more documents from me. My photographed ID card, as well as scanned were rejected. They demand all the receipts of the deposit cards, which I no longer have. I'm also honest, I don't know some endings either because I also used virtual credit cards (All in my name).

I have told support several times that I can't send current statements, only older ones.

After the support had not contacted me for several days, I suddenly had the 900 € back in my balance - after I wanted to pay out the amount immediately again, nothing worked - every withdrawal option was blocked with the note that my set withdrawal "limit" is reached.

So it came as it had to come for a gambler, I played everything down.

Sure, my mistake.

But it would not have happened if the verification process had been faster and if you had not unblocked the €900 I had blocked and made it freely available to play

I am of course disappointed in myself but also even more so in Rizk who I think have simply delayed everything for a super long time and have made this withdrawal as complicated as possible for me

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Pechstein777
Rookie

[solved] Rizk delays verification & releases blocked win.

24th Apr. 2020, at 06:50 pm CEST#2
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It's just sad how practical all casinos no matter MGA, etc. deal with us. At some point they turn off the tap. In any way. Fair play does not exist. It's all about the money.

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Jubla2014
Top Member

[solved] Rizk delays verification & releases blocked win.

24th Apr. 2020, at 07:16 pm CEST#3
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Servus!


What a mess!


Was always a juice store!



Have a nice weekend!

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Caro
Expert

[solved] Rizk delays verification & releases blocked win.

8th Jun. 2020, at 12:44 pm CEST#4
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dizyen has unfortunately gambled away his win. The following answer came from RIZK

Hello ***, thank you for your reply. Your credit was only blocked so that it can be processed as a payout by the responsible department. Since there was no reason to block your credit after the withdrawal was rejected, it was unlocked. If this situation happens again and you do not wish to play with your funds, we recommend that you set a loss limit in your account. You can do this by following these steps: 1. Go to Rizk.com, or click this link. 2. Log in. 3. Click on "Menu". 4. Click on "My account" 5. On the top bar, select the "Games secure" module. 6. Click on the appropriate button. 7. Add the desired limit. 8. Select the desired time period. 9. Click "Save change". Thank you for your understanding. If you have any further questions or need help, please feel free to contact us again. Until then we wish you a nice Sunday and a good start into the new week.

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