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Rizk: [solved] Rizk account locked

Topic created on 17th Apr. 2020 | Page: 1 of 1 | Answers: 4 | Views: 1,588
Sarahko

[solved] Rizk account locked

17th Apr. 2020, at 09:52 pm CEST#1
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Hello,
My husband deposited money into my account at Rizk a week ago. He won 550€ and wanted to withdraw the money to our joint account. As a result, my account was blocked for verification. We sent all the necessary documents and asked every day in the chat. On Tuesday the documents arrived and should be processed within 72 hours. Every time in the chat is said that this is a rule violation and therefore prohibited. However, in the T&Cs it says that a third party Deposit is allowed if I can prove that it was correct. Can I count on my money? And why do I have to run after it like this? It is only 550€!

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Pklisa
Amateur

[solved] Rizk account locked

18th Apr. 2020, at 12:30 pm CEST#2
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Sarahko wrote on 04/17/2020 at 9:52 pm: Hello,
My husband deposited to my account at Rizk a week ago. He won 550€ and wanted to withdraw the money to our joint account. As a result, my account was blocked for verification. We sent all the necessary documents and asked every day in the chat. On Tuesday the documents arrived and should be processed within 72 hours. Every time in the chat is said that this is a rule violation and therefore prohibited. However, in the T&Cs it says that a third party Deposit is allowed if I can prove that it was correct. Can I count on my money? And why do I have to run after it like this? It is only 550€!

Rizk, Dreamz a club now betsson has bought the, they do everything to get past a payout.I have excluded myself last year, had then seen the Dreanz has great ratings and gebeteb around account opening, what a fuss, first they make the account on then again to...4 weeks lasted the...nene away there

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Sarahko

[solved] Rizk account locked

18th Apr. 2020, at 07:38 pm CEST#3
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Just got an email that my documents have finally been reviewed and approved. My account is still locked and I haven't been able to reach anyone in Live Chat for 2 days.

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Sarahko

[solved] Rizk account locked

22nd Apr. 2020, at 11:51 am CEST#2
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Sarahko wrote on 04/17/2020 at 9:52 pm: Hello,
My husband deposited to my account at Rizk a week ago. He won 550€ and wanted to withdraw the money to our joint account. As a result, my account was blocked for verification. We sent all the necessary documents and asked every day in the chat. On Tuesday the documents arrived and should be processed within 72 hours. Every time in the chat is said that this is a rule violation and therefore prohibited. However, in the T&Cs it says that a third party Deposit is allowed if I can prove that it was correct. Can I count on my money? And why do I have to run after it like this? It is only 550€!

All cleared up, thanks to Caro. Account is verified and opened and my money is still there. Many thanks again to you, Caro! 😘

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Caro
Expert

[solved] Rizk account locked

22nd Apr. 2020, at 04:44 pm CEST#3
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Sarahko has just informed me that she has received the money

This topic has been closed

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