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Rizk: [solved] Rizk account blocking without reason

Topic created on 02nd Jul. 2019 | Page: 1 of 2 | Answers: 18 | Views: 4,876
Filipevr6

[solved] Rizk account blocking without reason

2nd Jul. 2019, at 07:14 pm CEST#18
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Hello my name is filipe am new here in the forum.

Spiele seid longer at Rizk have actually never had success.bis auf last wo ich 650 euro auszahlen lassen have of course I had to verify me directly. ID and screenshots of online banking sent (yesterday) and today go 18 clock I was then locked at once.the funny against 15 clock I could still log in and have asked in chat how long the Verification probably takes on it the employee said 48 to 72 hours nagut then I just wanted to wait.and then came the horror of her account was blocked.no email nix get.eingzahlt I have about paysafe and about immediately but from the account of my freundinn because I have no online banking to transfer (can only see account balance ect) I now have no chance to get the money ? My account or email there is -- email address has been removed -- have already asked in chat the guy said only that he can not see why I should wait for ne email.vll can help me yes one here. Is it actually possible to sue for all the money you have paid in if you already won the money does not get?

MfG filipe


-- Part of this message has been removed by a moderator due to privacy issues --

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Plattkaller
Rookie

[solved] Rizk account blocking without reason

2nd Jul. 2019, at 07:28 pm CEST#1
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The block did not come without a reason, because you deposited from a "foreign account".
There are many similar cases here

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Filipevr6

[solved] Rizk account blocking without reason

2nd Jul. 2019, at 07:29 pm CEST#2
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Yes but what is so bad about it my freundinn can also write a power of attorney

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Plattkaller
Rookie

[solved] Rizk account blocking without reason

2nd Jul. 2019, at 07:39 pm CEST#3
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That is correct, but until then Rizk has the right to block the account until it is proven. After all, it could also be unauthorized

Quote from the terms and conditions

8 deposits to your player account

8.10 If you Deposit funds to your Player Account using another payment method (a third party), we reserve the right to request further information and documentation from you and from the other person (the third party) to confirm that you are properly authorized to use that payment method. We will block your Player Account until we are satisfied that you are authorized to use the relevant payment method. If you cannot provide us with sufficient proof of your authority to use the other person's (third party's) payment method, we reserve the right to close your Player Account and all wins and bonus funds will be confiscated from you and forfeited. As well as any funds you have committed to bets that have not settled at the relevant time. We also reserve the right to delay or withhold payment of deposit funds upon receipt of a withdrawal request from you in order to comply with our legal and regulatory requirements.

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Filipevr6

[solved] Rizk account blocking without reason

2nd Jul. 2019, at 07:58 pm CEST#4
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That means if I send an email with the data to Rizk, the matter would be eaten ?

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Plattkaller
Rookie

[solved] Rizk account blocking without reason

2nd Jul. 2019, at 08:19 pm CEST#5
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I would first wait for the email from Rizk, as the support has also written.

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Nasensportler
Rookie

[solved] Rizk account blocking without reason

2nd Jul. 2019, at 11:18 pm CEST#6
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So since today I can only say...Hands off Rizk!

Was now lvl630 and actually almost from the start of the casino. Yesterday I wanted to log in and get the message that my account has been locked

Have contacted the support by mail what is going on and received as a response:
Our security department has closed your account for a routine check. We are currently waiting for feedback from the department and will inform you as soon as we have it.

We hope for your understanding.

After today still nothing has happened, I wrote again to the support and got the following as an answer
I am sorry to inform you, but unfortunately your account has failed a standard security check, so unfortunately we cannot reopen it. This decision is final, and was made by our manager. Unfortunately we have no further information regarding this matter.

We wish you all the best in the future!

Thereupon immediately times in the Live Chat where I received exactly the same answers. I do not know until now why I was blocked!
Find it an insolence if one is not even a reason is called...
And the best thing is that since today I can no longer log in to GUTS!
Have already thought whether they possibly my Einzahl-/Auszahlungsbilanz (ca.1000€ more paid out than paid in) has not fit


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Mammon
Amateur

[solved] Rizk account blocking without reason

2nd Jul. 2019, at 11:31 pm CEST#7
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Nasensportler wrote on 02/07/2019 at 23:18: So since today I can only say...Hands off Rizk!

Was now lvl630 and actually almost from the start of the casino. Yesterday I wanted to log in and get the message that my account was locked

Have contacted the support by mail what is going on and received as a response:
Our security department has closed your account for a routine check. We are currently waiting for feedback from the department and will inform you as soon as we have it.

We hope for your understanding.

After today still nothing has happened, I wrote again to the support and got the following as an answer
I am sorry to inform you, but unfortunately your account has failed a standard security check, so unfortunately we cannot reopen it. This decision is final, and was made by our manager. Unfortunately we have no further information regarding this matter.

We wish you all the best in the future!

Thereupon immediately times in the Live Chat where I received exactly the same answers. I do not know until now why I was blocked!
Find it an insolence if one is not even a reason is called...
And the best thing is that since today I can no longer log in to GUTS!
Have already thought whether they possibly my Einzahl-/Auszahlungsbilanz (ca.1000€ more paid out than paid in) has not fit



Well, I do not think that because of 1000 € immediately spereen an account if you are there for so long. Are you there not yet VIP and have direct contact with the manager?

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Nasensportler
Rookie

[solved] Rizk account blocking without reason

3rd Jul. 2019, at 12:07 am CEST#8
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Was also not entirely serious that I was locked because of a positive balance, but briefly the thought has already come to me.

And no, I'm not a VIP. Not even the employees of the support have apparently learned what was the reason for the block. Simply ridiculous the whole...:/

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Julian
Elite

[solved] Rizk account blocking without reason

3rd Jul. 2019, at 08:03 am CEST#9
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Hello Filipe & welcome to the forum,

I have forwarded your thread to the manager and will get back to you later once I get a response, or if necessary the manager herself will comment.

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