Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Rizk: [solved] payout problems

Topic created on 16th Aug. 2019 | Page: 1 of 1 | Answers: 4 | Views: 2,403
Telly83

[solved] payout problems

16th Aug. 2019, at 12:09 pm CEST#1
0 Likes

Nobody has liked this post so far
Good day everyone,

My name is Markus and I am new here
Due to the positive review here at gamblejoe I signed up at Rizk.com a few days ago

I made deposits with my own credit card and this without a bonus because the conditions are just too stupid for me

I was lucky right at the beginning and won an amount of about 800€.

After that I started the Verification process and requested a withdrawal of 600,00€ using the same Deposit method, i.e. my credit card (Master).

This was rejected the next day, with the reason it would not be possible to pay out to the credit card. I should please take the withdrawal method with which I also deposited. I then went to the Live Chat and explained that I have paid with the same card, after a long back and forth and always new statements I was told that the payout on this card would not be possible, I should please take my bank account where the credit card is linked.

However, I should then ersteinmal upload several documents for verification. This I did directly without delay. After a few minor difficulties, I got on the one hand in the live chat confirmation that everything is now okay, and also a mail that my payout is now successfully made. In my account the payout was also confirmed

5 days later, however, there was still no money. When I wrote several times to the support came a mail that the transfer of Rizk.com was booked back by my bank, because allegedly the account data are incorrect. But since I took screenshots of my IBAN and BIC when I entered them, I was able to verify that all the data was correct. I described this in an email to Rizk. A short time later I got an answer that I was right and that the data was the same as I had entered and that I had checked it 10 times and that it was correct. I was told that this would be forwarded to the finance department to check why the money did not reach me

This morning the next mail. The finance department told me that a payout to my account would not be possible and I should register a new account

My bank is Monese Bank in England where I have had an online based account for over 2 years. I receive transfers to this account almost daily within the EU but also from other countries. There has never been ONE problem, I have received all transfers no matter from whom and from where

My account is a euro zone account, so sepa transfers are no problem at all

Rizk is now asking me to open another account, but I do not have one and will not open one. After I described this, I received no response until now

I have idea what to think of the whole, alkes very suspicious and only negative experiences, and I thought here at this casino I am safe. In addition, although successful verification, which has been confirmed to me several times by chat and mail, it shows in my account still on your data are in process. this I also described to the support, once it comes is a display error, I should clear the cache and delete all cookies, another time the status changes only when a payout arrives successfully with me

So I really do not know how to get my money and am really very disappointed

Can someone help me, how should I proceed?

Many love greetings
Markus

This post has been translated automatically

Begbie
Elite

[solved] payout problems

16th Aug. 2019, at 12:57 pm CEST#2
2 Likes

Liked this post: Avatar von LaHaine95 LaHaine95, Avatar von Telly83 Telly83
" London-based Monese Limited is not a bank and does not hold a banking license. "


maybe this is the problem?

alternatively, create an e-wallet (skrill, Neteller & co), use it to Deposit 10euros at Rizk and then have everything paid out to the e-wallet.
from there to your bank account.

This post has been translated automatically

LaHaine95
Rookie

[solved] payout problems

16th Aug. 2019, at 01:01 pm CEST#3
0 Likes

Nobody has liked this post so far
Funny, had the same case with RedBet (MasterCard), after Verification of my person, card and associated account, the four-digit amount was transferred to my account without complaint.

This all took about two days.

I am not with Rizk, but I consider it a very trustworthy casino and I am sure you will get your money.

Good luck!!!

This post has been translated automatically

Telly83

[solved] payout problems

16th Aug. 2019, at 01:22 pm CEST#4
0 Likes

Nobody has liked this post so far
Begbie wrote on 08/16/2019 12:57 PM: " London-based Monese Limited is not a bank and does not hold a banking license. "


possibly that is the problem?

alternatively, create an e-wallet (skrill, Neteller & co), use it to Deposit 10euros at Rizk and then have everything paid out to the e-wallet.
from there to your bank account.


Hi Begbie,

I receive transfers to this account every day, no matter from whom and from where. Without. Problems, even already from other casinos.

Skrill & Netteller are linked to the same account

This post has been translated automatically

Caro
Expert

[solved] payout problems

28th Aug. 2019, at 11:08 am CEST#5
0 Likes

Nobody has liked this post so far
Short update: RIZK has found a solution pretty quickly, how Telly83 gets the money. However, the thread creator has been blocked for 7 days in the meantime to not lose everything again. Yesterday the 7 days were over and Telly83 could make the payout





This topic has been closed

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 11:16 am CET

Watch-out
0
Gossip
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately