Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Rizk: [solved] payout delayed due to re-verification

Topic created on 19th Apr. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,727
Mchammer

[solved] payout delayed due to re-verification

19th Apr. 2020, at 06:58 am CEST#1
0 Likes

Nobody has liked this post so far
Hello dear community.I am already a little longer with Rizk and the first deposits - and withdrawals have also worked.Now that I had played again, I tried to withdraw a win of 849 euros.My bets and losses are about neutral if you add up everything.
Rizk now writes to me I should verify my account, ID and proof of address, etc.They have me then also due to play time limit me no longer log in, although I have never created.Now I could log back in and block the payout.I have as a test again 77 euros deposited and also with the payout I'm still waiting by trustly.The 849 euros went via bank transfer. No worries is also my account so everything is normal.Now they wrote an email that my documents are uploaded to my account and it takes 24 h to 48 h until they are checked.If no one should get in touch then I should get in touch.In addition, for 3 days no German and generally no customer service is available. I turn to you because I have not experienced something like this and thought that Rizk is relatively fair.
Would you take my case I would be very grateful. I also have screenshots etc of everything. Greetz

This post has been translated automatically

Mchammer

[solved] payout delayed due to re-verification

19th Apr. 2020, at 07:18 am CEST#2
0 Likes

Nobody has liked this post so far
Still short info I have deposited by immediate transfer from my account that runs on me, so everything easy to track.The block on both withdrawals is also in.Stands but nachwievor confirmation pending.Auszahlung of 849 euros was made on 14.04... This is still allegedly blocked due to the Verification process.Habe all documents and documents to docs@rizk and uploaded sent... Everything as wanted

This post has been translated automatically

Caro
Expert

[solved] payout delayed due to re-verification

20th Apr. 2020, at 11:44 am CEST#3
0 Likes

Nobody has liked this post so far
Hi Mchammer, have replied to you via Communicator. Greetings Caro

This post has been translated automatically

Caro
Expert

[solved] payout delayed due to re-verification

22nd Apr. 2020, at 10:06 am CEST#4
0 Likes

Nobody has liked this post so far
Mchammer is now verified and received his payout yesterday evening. Thus, the issue is resolved and can be closed

This topic has been closed

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 07:35 am CET

Watch-out
0
Gossip
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately