Rizk: Rizk verification not possible for three weeks
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Rizk verification not possible for three weeks
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i don't know where to start.
I just came from a two hour chat conversation with Rizk support.
For the past three weeks I have been trying to verify myself or my Apple Pay account so I can make a withdrawal.
For non Apple users, Apple Pay is a payment option similar to PayPal
The ApplePay app called Wallet simply has my credit card (Mastercard) on file and purchases are billed here.
Briefly, I have registered normally, ID, bank statement from the current account and screenshot of the ApplePay Wallet uploaded.
Deposited with ApplePay, won 200€, paid out to my bank account. Everything worked fine, was even really surprised that there were no problems because Deposit and withdrawal ran through different accounts.
Couple of days later deposited again via ApplePay, won 400€, this time payout to the same account requested so ApplePay, ie Mastercard.
The withdrawal was rejected and the money was returned to my player account - as of 12.11.19
Since that day I have uploaded about 20 documents regarding my ApplePay account, at the beginning they said a screenshot of the wallet is enough, in the next mail they said on the screenshot the name is not visible (name was visible) so another screenshot submitted.
Again rejected, on the screenshot must be the account number, last digits of the card number, the bank logo my name my address and attention the URL visible. This was not possible at all, because neither all this information is visible on a single page and nor is there a URL in an app
Now well contacted with the Live Chat, explained how the app is built
I had the impression that I was the first user to use Apple Pay at Rizk, the support staff only now understood that this is only an app, with a deposited credit card.
So I should upload a screenshot of my credit card statement, said done
Again 48 hrs. waited to then learn of the rejection
The original PDF file they now want to have, which was too stupid for me at first because I did not want to reveal all my private purchases, but I uploaded it anyway in the end and lo and behold two days later another rejection
It was the credit card statement rejected which I get sent monthly from my bank, here are all the information visible, including the deposits to Rizk:
Well as already mentioned I have tried everything, I have also archived several chat histories with support where it said at the beginning it all fits, but in the end came the rejection by email.
Today I caught an employee in chat who really meant well and investigated for a whole two hours, in the end we unfortunately came to no result. She uploaded the same documents again and told the finance department everything
Chat ended, a short time later received rejection.
I don't know what to do anymore, I just want to pay out my money and never have anything to do with this association again
I assume that this is either a misunderstanding due to faulty communication or ignorance on the part of Rizk.
Possibly also tactics so that the credit is gambled away? I can not imagine such a huge company but who knows, I have already gambled away 100 €
Contradictory is also that the first withdrawal has worked.
I have also threatened with a complaint to the MGA, got the loose answer on the part of support that I can do that with pleasure, but you have now times strict guidelines in the Verification and not only with me.
I have put so much time into this verification that I feel I have worked for my win, however today I have all but lost hope. I have no more nerves
Here is my last cry for help, then I will contact the MGA.
Thank you very much, if you have any questions I am always available.
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Rizk verification not possible for three weeks
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Are you and Rizk aware that it is a VIRTUAL! Credit card?
If not, tell them that, then the payout on it is done anyway directly
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Rizk verification not possible for three weeks
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I am aware of that yes, however the payout on it has always worked on other portals.
That being said, in order for me to make a withdrawal, whether to ApplePay or to my bank account, this card MUST now be verified. However, this is where it fails.
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Rizk verification not possible for three weeks
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I would follow up again with Rizk with a strong reminder that this is a virtual credit card.
I can very well imagine that a payout there may not work in the form they are trying.
Were you able to select Apple Pay at all with Rizk? Or did you just use a credit card? That it worked on other portals was rather coincidence/luck.
Even the two big eWallets say up front, virtual (prepaid) credit card as a payment jo, as a full-fledged definitely not. The problem is virtual KK are legally too insecure and effectively nothing else like ne paysafe card. You simply have no control mechanisms and the card itself is never personalized. For this reason, many refuse payouts and even refunds to VKK. Skrill for example offers a physical, personalized prepaid optional. With that everything works!
If Apple does that as well you should use it, if not you won't be happy with Apple Pay in the long run.
Edit: Yep: https://support.apple.com/en-us/HT209434 and that's exactly what you always need. Otherwise, a third-party Deposit is against the terms and conditions and can lead to the blocking of the wallet
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Rizk verification not possible for three weeks
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As I said I deposited from this card, apart from how the payout now takes place this card must be verified.
In the following chat history you can see that the support has no idea about this system, I think it will change little if I now mention that it is a virtual card.
What about the MGA, can I possibly achieve something faster?
Here is an excerpt from the chat history:
Kate (19:13:43): Okay, I have now the confirmation, it was accepted and it is in Orndung, so you are so far now verified.
ME (19:14:04): does this mean I can make a withdrawal now?
Kate (19:16:19): have you ever used an Apple Pay that's not the one we've been talking about so far?
ME (19:16:34): no I haven't
ICH (19:17:31): you see in the last picture i sent, if you compare the transaction number with the bank statement of **8525 it is the same transaction number
Kate (19:18:12): well, we have a transfer with another Apple Pay account, that's why all this back and forth.
ME (19:19:00): i don't know which apple pay account this is supposed to be. i only have one.
Kate (19:19:15): **9416 this apple pay account
ICH (19:20:02): hold on please
ICH (19:20:49): check this out
ICH (19:21:11): the **9416 is the device account number
ICH (19:21:16): this is something else
Kate (19:24:57): I read through it and now I understand, I'm talking to our finance department
Kate (19:25:16): it's Apple's IBAN for you to secure your account.
ME (19:25:27): okay
ME (19:26:36): is my account now fully verified, including my address etc? can I cash out now or should I wait until you talk to the finance department?
Kate (19:27:56): I am still waiting for the feedback
ME (19:29:09): okay
Kate (19:29:39): we need a PDF of your Apple Pay card ....
ICH (19:29:56): I have sent it to you kate
Kate (19:30:15): No
ICH (19:30:19): my Apple Pay card is this **8525 card from Consors finanz
ICH (19:30:42): you can see it on the last picture there is the card Consors finanz
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Rizk verification not possible for three weeks
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What is this Consors card?
The virtual card does not need to be verified, only your Apple Pay Wallet. Virtual cards cannot be verified, because they are only virtual and have no validation features. Not even the specified card number, because as already mentioned, they have their own non-official number range.
About the mga? You will hardly have better chances, it is not even here just clear what you now have everything or do not have.
The only thing I know so far is that you have an Apple Pay Wallet.
A Mastercard is deposited, which I believe is only virtual.
Of the two things, you can only verify the wallet and that has already happened
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Rizk verification not possible for three weeks
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Rizk verification not possible for three weeks
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Okay, that's good to know. Then we have written past each other all the time. Now things look different.
So here's what you have:
- Apple Pay Wallet, if I understand the chat history correctly also verified
- normal bank account, also verified
- Mastercard (Consors), so here there is a/the problem.
I think I know where the problem is. Did you Deposit the first time purely by chance differently with the Apple Pay or always directly Mastercard?
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Rizk verification not possible for three weeks
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No, all deposits went directly via ApplePay, there was never a change in this regard:
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Rizk verification not possible for three weeks
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Macch the following. Send them a screenshot of your Apple Pay, then one of where you see the card deposited Important: The card number must be completely visible in Apple Pay, then a photo of the card (on both sides with the CVV taped off) and a statement from Consors (also works with prepaid credit cards) on which the card number and the Consors Axcount can be seen.
You send this together with the note:
Consors MasterCard Nr. **** associated with Consors account Nr **** linked to Apple Pay account ****. This is not different Apple Pay accounts, but the number you mistakenly considered as a different Apple Pay account is nothing more than my regular credit card account. The bookings flow from this via Apple Pay.
I guess for whatever reason a booking didn't go through Apple Pay, it went through the credit card account. Rizk now presumably assumes that this is a different Apple Pay account, since they probably don't even know the credit card account (yet). This seems to be a huge bug in Apple Pay, as it really shouldn't pass through to another external account.
Do I understand correctly that one of the numbers is the account of your Consors card? Yes, you also have to have this verified as described above, because something has gone pretty wrong.
Possibly you get the support that their security team for clarification, with you by telephone! This is always difficult to communicate via third parties
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