Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Rizk: Rizk refuses payout

Topic created on 13th Feb. 2019 | Page: 1 of 1 | Answers: 4 | Views: 1,701
DkCro

Rizk refuses payout

13th Feb. 2019, at 10:16 pm CET#1
0 Likes

Nobody has liked this post so far
Hello,

since already 3 days I am struggling with the account Verification at Rizk, after finally all data was confirmed they now want from me the "ID" of the "3rd person" who has deposited on my account. To understand this third person is my ex-girlfriend, there was no Deposit from this account that led to the win (It is a PayPal account). I deposited with my Skrill account which was already confirmed. When I sent a mail to the support of Rizk with the info that I no longer have access to this account and no contact with the person and the Paypal account but simply be deleted from my account came the following mail:

thank you for your email.

I'm sorry for this, but we have to follow certain procedures and verification processes.


Without these documents we can't process any further withdrawal on your account.


We need to verify all documents requested, otherwise it can't be processed.


Please refer to the last email from my colleague and kindly resend your documents.



Has anyone ever had such experiences and knows a solution?

This post has been translated automatically

snopsim
Top Member

Rizk refuses payout

13th Feb. 2019, at 10:20 pm CET#2
0 Likes

Nobody has liked this post so far
Well, unfortunately it is forbidden to Deposit from an account of another person I think you will have no choice but to contact your ex-girlfriend and ask her for the documents

This post has been translated automatically

ruhrpott
Expert

Rizk refuses payout

13th Feb. 2019, at 10:21 pm CET#3
0 Likes

Nobody has liked this post so far
Good evening,
you will have to show this. It is common practice that casinos need a confirmation that you have deposited from this account legitimately. It does not matter if you won or lost with this Deposit
Furthermore, you are lucky that the withdrawal is allowed at all if the documents of the ex-girlfriend are available. In and of itself, the deposit via third party accounts is strictly prohibited.

This post has been translated automatically

DkCro

Rizk refuses payout

13th Feb. 2019, at 10:25 pm CET#4
0 Likes

Nobody has liked this post so far
I have deposited a single time 10€ with this account... that is so annoying in the end my win is gone just because Rizk is acting so.... at GUTS I had to make no Verification and was able to pay out 170€ and at Tipico I have generally never had problems

This post has been translated automatically

ruhrpott
Expert

Rizk refuses payout

13th Feb. 2019, at 10:32 pm CET#5
0 Likes

Nobody has liked this post so far
Rizk does not make a fuss, they just follow the rules
In fact, it is not allowed to Deposit from other people's accounts. If you do this and then have the luck that the casino overlooks it and after a check would even be willing to pay out, you must at least be able to provide proof. Sorry for the answer, but that's the way it is, and that's perfectly fine in my eyes.

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 07:00 pm CET

World
0
Offline Casinos
0
Casino Games
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately