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Rizk: Rizk refuses payout

Topic created on 13th Feb. 2019 | Page: 1 of 1 | Answers: 4 | Views: 1,694
DkCro

Rizk refuses payout

13th Feb. 2019, at 10:16 pm CET#1
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Hello,

since already 3 days I am struggling with the account Verification at Rizk, after finally all data was confirmed they now want from me the "ID" of the "3rd person" who has deposited on my account. To understand this third person is my ex-girlfriend, there was no Deposit from this account that led to the win (It is a PayPal account). I deposited with my Skrill account which was already confirmed. When I sent a mail to the support of Rizk with the info that I no longer have access to this account and no contact with the person and the Paypal account but simply be deleted from my account came the following mail:

thank you for your email.

I'm sorry for this, but we have to follow certain procedures and verification processes.


Without these documents we can't process any further withdrawal on your account.


We need to verify all documents requested, otherwise it can't be processed.


Please refer to the last email from my colleague and kindly resend your documents.



Has anyone ever had such experiences and knows a solution?

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snopsim
Top Member

Rizk refuses payout

13th Feb. 2019, at 10:20 pm CET#2
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Well, unfortunately it is forbidden to Deposit from an account of another person I think you will have no choice but to contact your ex-girlfriend and ask her for the documents

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ruhrpott
Expert

Rizk refuses payout

13th Feb. 2019, at 10:21 pm CET#3
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Good evening,
you will have to show this. It is common practice that casinos need a confirmation that you have deposited from this account legitimately. It does not matter if you won or lost with this Deposit
Furthermore, you are lucky that the withdrawal is allowed at all if the documents of the ex-girlfriend are available. In and of itself, the deposit via third party accounts is strictly prohibited.

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DkCro

Rizk refuses payout

13th Feb. 2019, at 10:25 pm CET#4
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I have deposited a single time 10€ with this account... that is so annoying in the end my win is gone just because Rizk is acting so.... at GUTS I had to make no Verification and was able to pay out 170€ and at Tipico I have generally never had problems

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ruhrpott
Expert

Rizk refuses payout

13th Feb. 2019, at 10:32 pm CET#5
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Rizk does not make a fuss, they just follow the rules
In fact, it is not allowed to Deposit from other people's accounts. If you do this and then have the luck that the casino overlooks it and after a check would even be willing to pay out, you must at least be able to provide proof. Sorry for the answer, but that's the way it is, and that's perfectly fine in my eyes.

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