Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Rizk: Rizk problem, Incorrect billing after free spins.

Topic created on 04th Jan. 2021 | Page: 1 of 1 | Answers: 2 | Views: 1,127
doncreek

Rizk problem, Incorrect billing after free spins.

4th Jan. 2021, at 09:49 am CET#1
0 Likes

Nobody has liked this post so far
Afternoon,

I have a problem at Rizk, although I am actually satisfied with the casino, except for the fact that I have less luck there lately.

So, my problem is that about 3 months ago I bought 20€ worth of free spins on the slot 1 Million Megaways BC and made a win of 58,24. The problem with this is that on the second to last spin the site/game crashed and I had to reload it. After that, my win was not credited to my account, even though I won it. I also made a screenshot of the game process where it says that it was incorrectly settled.
Since then I have heard from Rizk this bzgl. nothing more and on inquiry on my part, have answered me every time that you contact the Provider and have received from him so far no answer.

I hope you can help me.

mfg

This post has been translated automatically

Stromberg
Legend

Rizk problem, Incorrect billing after free spins.

4th Jan. 2021, at 10:39 am CET#2
0 Likes

Nobody has liked this post so far
Maybe someone from the GJ team can ask... That the Provider is asked is normal, but usually takes 2 or 3 weeks and not 3 months
.

This post has been translated automatically

doncreek

Rizk problem, Incorrect billing after free spins.

4th Jan. 2021, at 10:54 am CET#3
0 Likes

Nobody has liked this post so far
Oha, if it should normally actually only 2-3 weeks, then I wonder what went wrong with me.
I mean the amount at is relatively small, but still annoying that it happened at all.

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 03:27 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately