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Rizk: Rizk problem, Incorrect billing after free spins.

Topic created on 04th Jan. 2021 | Page: 1 of 1 | Answers: 2 | Views: 1,097
doncreek

Rizk problem, Incorrect billing after free spins.

4th Jan. 2021, at 09:49 am CET#1
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Afternoon,

I have a problem at Rizk, although I am actually satisfied with the casino, except for the fact that I have less luck there lately.

So, my problem is that about 3 months ago I bought 20€ worth of free spins on the slot 1 Million Megaways BC and made a win of 58,24. The problem with this is that on the second to last spin the site/game crashed and I had to reload it. After that, my win was not credited to my account, even though I won it. I also made a screenshot of the game process where it says that it was incorrectly settled.
Since then I have heard from Rizk this bzgl. nothing more and on inquiry on my part, have answered me every time that you contact the Provider and have received from him so far no answer.

I hope you can help me.

mfg

This post has been translated automatically

Stromberg
Legend

Rizk problem, Incorrect billing after free spins.

4th Jan. 2021, at 10:39 am CET#2
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Nobody has liked this post so far
Maybe someone from the GJ team can ask... That the Provider is asked is normal, but usually takes 2 or 3 weeks and not 3 months
.

This post has been translated automatically

doncreek

Rizk problem, Incorrect billing after free spins.

4th Jan. 2021, at 10:54 am CET#3
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Oha, if it should normally actually only 2-3 weeks, then I wonder what went wrong with me.
I mean the amount at is relatively small, but still annoying that it happened at all.

This post has been translated automatically

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