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Rizk: Rizk calcification problems

Topic created on 30th Apr. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,184
Daniel44876

Rizk calcification problems

30th Apr. 2020, at 05:56 pm CEST#1
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Hello
I won on Tuesday 1250€ at Rizk have first given my mother her account out of confusion, but then I noticed it and canceled and used my own account. Now Rizk wants me to verify my mother's account, I have already sent emails to support but they are very slow to respond
MfG

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Iknowyou
Experienced

Rizk calcification problems

1st May. 2020, at 02:17 pm CEST#3
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Did you also make a Deposit with your mother's account?
Must be the case, otherwise I can not imagine why the account should be verified.
I do not know now how it was with Rizk, but normally an account is already stored when withdrawing and you do not have to specify the IBAN or so
If you have deposited something with the account I can understand that they want to verify.
Otherwise, if that was not saved before and you have to specify it when paying out for the first time I do not understand because you can also have mistyped

The support is always available via chat. Why don't you ask there?
The German chat is currently not often available but if you set the page to English you get the English chat and they are immediately available
just enter Rizk.com/en instead of Rizk.com/de in the address bar and you will get the English page

If you don't know english then use the Google translator

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Caro
Expert

Rizk calcification problems

4th May. 2020, at 11:06 am CEST#4
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Hi Daniel44876, I have sent you a private message via Communicator. Greetings Caro

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Caro
Expert

Rizk calcification problems

7th May. 2020, at 11:56 am CEST#5
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Unfortunately Daniel44876 has not contacted me again, so I will temporarily close the thread. Should the user contact me at a later date, I will update/reopen the thread

This thread has been closed

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