Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Rizk: Error with bonus purchase - money gone?!

Topic created on 11th May. 2019 | Page: 1 of 1 | Answers: 5 | Views: 1,499
excelstor1

Error with bonus purchase - money gone?!

11th May. 2019, at 07:02 am CEST#1
0 Likes

Nobody has liked this post so far
Hey dear GambleJoe community,

More than 2 weeks ago an error occurred in the game Medusa Megaways, which I played at Rizk.
I bought a 75€ bonus, the money was deducted from my balance but the bonus was not played.

During this time I received contradictory information and deadlines for processing from the support.

When I said I have no more desire to wait - One should please turn to the next instance or send me myself appropriate contact information - I was only told that the support is sorry but that would not be possible and one would get in touch with news by mail.

Without my own inquiries, no one would have reported even after more than 2 weeks.

Meanwhile I am already so annoyed that I have threatened with lawyer / consumer protection if nothing happens - here too only the standard answer: wait until someone reports....

Someone a clue what I should do now? Is not primarily about the money - But cancel a game round and re-credit works with other casinos in a few hours or maximum days.


Thanks in advance for your answers!

This post has been translated automatically

Anonym

Error with bonus purchase - money gone?!

11th May. 2019, at 10:57 am CEST#2
2 Likes

Liked this post: Avatar von Julian Julian, Avatar von sippi sippi


Unbelievable threatening with a lawyer because of 75€ even if you should be in the right. I still do not understand why some do not manage to solve problems objectively

Instead, you threaten against a casino that makes millions in revenue because of 75 €. Do you want to go to court now?

If it really happened that way, you go into the game history, find the bet made and send that to technical support, if there are inconsistencies.

This post has been translated automatically

upola
Legend

Error with bonus purchase - money gone?!

11th May. 2019, at 11:29 am CEST#3
0 Likes

Nobody has liked this post so far
Lawyer and consumer protection???
But you already know that you are making a fool of yourself.

Otherwise, Capriz has written everything about it.

I had at Hello Casino free spins that have brought 63 euros.There was probably also a bug in the game.the money was not credited.
I had to wait 6 weeks until I got the money credited.


This post has been translated automatically

excelstor1

Error with bonus purchase - money gone?!

11th May. 2019, at 12:56 pm CEST#4
0 Likes

Nobody has liked this post so far
Moin,

First of all-how nice that you get here so friendly answers😊

As I have already written, it is not primarily about the money, even if 75 € in my opinion is also not a small amount.

A ticket at the technical support already exists for the aforementioned period and both Live Chat and the technology know which game round it is about.

It is about the fact that I was given 3 different dates on which the problem should be solved and I was told that at these times contact should be made to me. No one has reported and on request there were always new statements.

If you get in a landbased casino a 100 € bill withdrawn and you are told in 3 days, the technology has fixed the problem, you would find it but certainly not funny if you come back umpteen times and each time is said "in 3 days it's certainly working".
And Online Casinos have a lot more employees and should not have a big technical problem with restoring a game round.

Would have thought that someone here has a Tip to whom you could still turn or similar - for example, directly to the game Provider or another department at Rizk.

Thanks anyway.

This post has been translated automatically

Anonym

Error with bonus purchase - money gone?!

11th May. 2019, at 03:15 pm CEST#5
1 Like

Liked this post: Anonym
upola
Legend

Error with bonus purchase - money gone?!

11th May. 2019, at 06:04 pm CEST#6
0 Likes

Nobody has liked this post so far

excelstor1 wrote on 05/11/2019 12:56 PM: Moin,

First of all-How nice that you get such friendly responses here😊

This is just a very friendly forum.

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 06:46 pm CET

World
0
Offline Casinos
0
Casino Games
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately