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Rizk: Error with bonus purchase - money gone?!

Topic created on 11th May. 2019 | Page: 1 of 1 | Answers: 5 | Views: 1,518
excelstor1

Error with bonus purchase - money gone?!

11th May. 2019, at 07:02 am CEST#1
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Hey dear GambleJoe community,

More than 2 weeks ago an error occurred in the game Medusa Megaways, which I played at Rizk.
I bought a 75€ bonus, the money was deducted from my balance but the bonus was not played.

During this time I received contradictory information and deadlines for processing from the support.

When I said I have no more desire to wait - One should please turn to the next instance or send me myself appropriate contact information - I was only told that the support is sorry but that would not be possible and one would get in touch with news by mail.

Without my own inquiries, no one would have reported even after more than 2 weeks.

Meanwhile I am already so annoyed that I have threatened with lawyer / consumer protection if nothing happens - here too only the standard answer: wait until someone reports....

Someone a clue what I should do now? Is not primarily about the money - But cancel a game round and re-credit works with other casinos in a few hours or maximum days.


Thanks in advance for your answers!

This post has been translated automatically

Anonym

Error with bonus purchase - money gone?!

11th May. 2019, at 10:57 am CEST#2
2 Likes

Liked this post: Avatar von Julian Julian, Avatar von sippi sippi


Unbelievable threatening with a lawyer because of 75€ even if you should be in the right. I still do not understand why some do not manage to solve problems objectively

Instead, you threaten against a casino that makes millions in revenue because of 75 €. Do you want to go to court now?

If it really happened that way, you go into the game history, find the bet made and send that to technical support, if there are inconsistencies.

This post has been translated automatically

upola
Legend

Error with bonus purchase - money gone?!

11th May. 2019, at 11:29 am CEST#3
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Lawyer and consumer protection???
But you already know that you are making a fool of yourself.

Otherwise, Capriz has written everything about it.

I had at Hello Casino free spins that have brought 63 euros.There was probably also a bug in the game.the money was not credited.
I had to wait 6 weeks until I got the money credited.


This post has been translated automatically

excelstor1

Error with bonus purchase - money gone?!

11th May. 2019, at 12:56 pm CEST#4
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Moin,

First of all-how nice that you get here so friendly answers😊

As I have already written, it is not primarily about the money, even if 75 € in my opinion is also not a small amount.

A ticket at the technical support already exists for the aforementioned period and both Live Chat and the technology know which game round it is about.

It is about the fact that I was given 3 different dates on which the problem should be solved and I was told that at these times contact should be made to me. No one has reported and on request there were always new statements.

If you get in a landbased casino a 100 € bill withdrawn and you are told in 3 days, the technology has fixed the problem, you would find it but certainly not funny if you come back umpteen times and each time is said "in 3 days it's certainly working".
And Online Casinos have a lot more employees and should not have a big technical problem with restoring a game round.

Would have thought that someone here has a Tip to whom you could still turn or similar - for example, directly to the game Provider or another department at Rizk.

Thanks anyway.

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Anonym

Error with bonus purchase - money gone?!

11th May. 2019, at 03:15 pm CEST#5
1 Like

Liked this post: Anonym
upola
Legend

Error with bonus purchase - money gone?!

11th May. 2019, at 06:04 pm CEST#6
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excelstor1 wrote on 05/11/2019 12:56 PM: Moin,

First of all-How nice that you get such friendly responses here😊

This is just a very friendly forum.

This post has been translated automatically

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