Rizk: Deposit fiasco at Rizk...
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Deposit fiasco at Rizk...
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Unfortunately, today times a kind of complaint after the following action, I explain first briefly.
For a little over 3 years I am active at rizk, was also allowed to enjoy some vip promotions and was so far always satisfied, just because of the fast support + payout, reasonable bonus offer and good selection of games my main casino.
Now to the case, last week Tuesday, 07.05 I played something again and deposited several times, about 500 EUR total. In between was a Deposit of 60 EUR, which was processed as always via Sofort, but after completion without error message etc it was not directly booked or visible in the transactions, I had something like that before, but within 1h it was then always there.
So made a new deposit which also worked as usual.
Now the next day it still didn't come through but was successfully transferred from the bank account, so spoke to support etc. Probably an error in confirmation between payment Provider Klarna/immediately and Rizk.
Consequently, transfer confirmation sent and then advised to wait 2 days until the transfer has arrived manually at the casino, of course stupid because you just use immediately to circumvent this, well until yesterday nothing has happened therefore again somewhat annoyed again inquired, the competent consultant had insight into the receipt of funds and could also recognize, but had to refer to the finance department which should solve the problem no later than Monday noon....
Well, as feared, still nothing has been done, the employee on Monday has said this time it must be waited until the payment is confirmed, although this should already be the case
Therefore, I am currently quite disappointed and will first away from Rizk for a time, I pay monthly about 1000eur and then because of a 60 EUR deposit so long to find no competent solution, although documents + account statement were sent as proof that it did not come back is simply unacceptable.
Well, let's see if anything happens this week. In 7 days you could have transferred 4 times back and forth, just sad to complicate such a simple procedure...
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Deposit fiasco at Rizk...
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I had also made a Deposit with Sofort which went successfully from my account but was not booked in the casino. Even after sending the transaction number and account statement I was told that no money was received.
That was already on 01.05. and until now nothing new has arisen
It seems to actually be a mistake from "Sofort" if it has also caught you at another casino.
Unfortunately, I do not have any constructive solution suggestions for you (except that one is in contact with the bank) to clarify this. But to know that it has also happened at other casinos, helps a little further.
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Deposit fiasco at Rizk...
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Oh well that probably explains that it is immediately /Klarna. Thanks for your info!
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Deposit fiasco at Rizk...
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The money just came back to my account about a week later.
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