Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

QueenVegas: Queenvegas - Payout does not arrive

Topic created on 18th Jan. 2021 | Page: 1 of 2 | Answers: 11 | Views: 2,249
Falke
Expert

Queenvegas - Payout does not arrive

18th Jan. 2021, at 04:09 pm CET#1
0 Likes

Nobody has liked this post so far
Hello

Although my withdrawal at Queenvegas has already been confirmed, I still have no receipt of funds.

Now I've read on the Internet that this problem also happens more often with Push Luck.
According to support, it was also already transferred and can take between 2-7 days - which is really nonsense, because EU transfers must be posted within a day.

Now I'm a little worried about my money, because QueenVegas has been a little suspicious to me from the beginning.

Does anyone have similar experiences?

This post has been translated automatically

WithoutWings
Expert

Queenvegas - Payout does not arrive

18th Jan. 2021, at 04:13 pm CET#2
1 Like

Liked this post: Avatar von Falke Falke
When was it confirmed ?

With Wildz, for example, I also had the time that it took 5 days almost until it was on it everything below I would worry little

This post has been translated automatically

Falke
Expert

Queenvegas - Payout does not arrive

18th Jan. 2021, at 04:25 pm CET#2
0 Likes

Nobody has liked this post so far
WithoutWings wrote on 01/18/2021 at 16:13: When was it confirmed ?

With Wildz zb I had that also once that it took 5 days almost until it was on it everything below I would worry little.

Was confirmed two banking days ago.

I find very strange.
Has never happened to me at a casino.

QueenVegas claims to have transferred the money. If so, the money must be ready there. It is EU policy that the money is booked within one day.

Well, anyway.

I personally will never play at QueenVegas again. There are enough really good casinos, where you always know exactly when the money is there, once transferred.

This post has been translated automatically

Xardas
Amateur

Queenvegas - Payout does not arrive

19th Jan. 2021, at 05:57 am CET#3
0 Likes

Nobody has liked this post so far
Which bank are you with?

This post has been translated automatically

Falke
Expert

Queenvegas - Payout does not arrive

19th Jan. 2021, at 07:15 pm CET#4
0 Likes

Nobody has liked this post so far
Xardas wrote on 19.01.2021 at 05:57: Which bank are you with?

At an Austrian one, why?

My bank has posted all receipts so far. No matter from which country.


By the way, the money is still not there.

And my bank has booked me 63€, per Deposit 7€, because Queenvegas has a foreign payment.
My bank told me the payment went to England.
I do not understand with Sofort Überweisung but good.

Can only advise everyone not to do this stress and look for casinos where everything is easier.

This post has been translated automatically

Falke
Expert

Queenvegas - Payout does not arrive

20th Jan. 2021, at 05:17 am CET#5
0 Likes

Nobody has liked this post so far
Does no one else here have experience with QueenVegas, or perhaps with a sister casino of theirs, how long transfers to the bank account take?

I'm starting to fear that the money no longer arrives, because it has never happened to me that I had ever waited longer than a maximum of 2 days after confirmed payout, regardless of which casino. Even with casinos that had their headquarters in England has not happened to me

This post has been translated automatically

Falke
Expert

Queenvegas - Payout does not arrive

20th Jan. 2021, at 05:54 pm CET#6
0 Likes

Nobody has liked this post so far
Update:

I want to retell here the last few days how much Queenvegas is screwing people over


Yesterday and this morning I have written in the chat very long because of the 7 euros that my bank has deducted me per deposit. And unfortunately I have made several deposits at Queenvegas and had to pay 7 euros for each of them.

After a long back and forth writing the support told me that I should please send the screenshots from the bank, from the expense fees to then find a solution. No sooner said than done.

Today I got the answer by mail that the fee was taken by my bank and therefore nothing can be done. Exactly that was but already topic in the chat and exactly why I have sent yes as proof the screenshots.

Thereupon I am again in the chat and have complained about why one sends me such an answer if already ME and the CASINO is long clear that the fees my bank has retained. However, I do not agree to pay them myself, because on the website of the casino clearly states that there are no fees and the casino must then ensure that my bank also does not collect fees. What difference does it make for me who keeps the fees? I have to pay it anyway.

What has annoyed me the most is that this circumstance has long been clarified and it was not up for discussion whether the bank or the casino has retained the fees, because I myself told the casino again and again that the bank has retained the fees and yet it's like talking to a wall and again comes the same - the fees were not retained by us.

Now I have written again with the chat and mentioned all this again and again and that I would like to have a solution.
In total, I was kept waiting for 50 minutes in the chat.
The answer after these 50 minutes was then: We have just checked it again and can assure you that the fees were not retained by us but by your bank

And I have to ask the question honestly: Are they really so stupid or do they want to sell you deliberately for stupid, because it was now the fourth time that I always got the same answer that both sides have long been known. It was NEVER about whether the casino or the bank has retained. Why else send the screenshots of the bank.

This casino is absolutely not recommended. A lot of time and money for absolutely nothing

This post has been translated automatically

Jasy2020
Rookie

Queenvegas - Payout does not arrive

26th Jan. 2021, at 02:40 am CET#7
0 Likes

Nobody has liked this post so far
with me the same..and the best thing about it is...

Sofort GmbH now blocks my transfers and means..I should manually make the transfer to QueenVegas NO MORE TIME...

i have transferred 50 euros...and I was deducted 8 euros expenses in addition...

The now apparently all with each other no longer know...and I also have to make work with the screenshots...

Conclusion: queenvegas is not to be recommended for the Austrian players...

This post has been translated automatically

Falko
Icon

Queenvegas - Payout does not arrive

26th Jan. 2021, at 03:22 am CET#8
0 Likes

Nobody has liked this post so far
Jasy2020 wrote on 01/26/2021 at 02:40: the same with me..and the best part is...

Sofort GmbH is now blocking my transfers and thinks..I should manually make the transfer to QueenVegas AGAIN...

i have transferred 50 euros...and I was deducted 8 euros expenses in addition...

The now apparently all with each other no longer know...and I also have to make work with the screenshots...

Conclusion: queenvegas is not to be recommended for the Austrian players...

What still occurs to me to this group, that I have to pay as a depositor only via Paysafe in these whole casinos an extra fee in addition. From other casinos I do not know, only just from casinos of this group and there make the probably with all Deposit methods? So 8 euros fee for 50 euros deposit is but already very steep. Who had to pay that once, but no longer plays there. I'm surprised that they do not abolish these fees. So you can bind but no customers permanently.

This post has been translated automatically

Falke
Expert

Queenvegas - Payout does not arrive

26th Jan. 2021, at 04:16 am CET#9
0 Likes

Nobody has liked this post so far
Jasy2020 wrote on 01/26/2021 at 02:40: the same with me..and the best part is...

Sofort GmbH is now blocking my transfers and thinks..I should manually make the transfer to QueenVegas AGAIN...

i have transferred 50 euros...and I was deducted 8 euros expenses in addition...

The now apparently all with each other no longer know...and I also have to make work with the screenshots...

Conclusion: queenvegas is not to be recommended for the Austrian players further...

Queenvegas thinks that the fees yes the bank takes.

I would go in your place in any case in the chat and write to those, so that they know that this affects all Austrian players.
Will probably have to do with the EU exit of England

This post has been translated automatically

Hot Topics18th Dec. 2024 at 02:59 pm CET

World
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately