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Platincasino: Withdrawal problems virtual credit card

Topic created on 07th Feb. 2024 | Page: 1 of 1 | Answers: 11 | Views: 1,327
Gambler08

Withdrawal problems virtual credit card

7th Feb. 2024, at 09:26 pm CET#1
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Good evening. Once again I have a problem with Platincasino and a withdrawal of 2200 euros. I have deposited several times via a virtual credit card and am now supposed to confirm this with my name, credit card number and so on. The Provider does not send confirmations by post or email for security reasons, I have now taken several screenshots of the app, the credit card there etc. but it doesn't work to confirm everything in one where credit card details and my name appear somewhere at the same time. So I can actually only prove that the card belongs to me via the app, sometimes the app doesn't even allow screenshots. Have any of you ever had similar problems? There must be a way to get the money somehow. I also have platinum status there but somehow there are always problems with larger withdrawals. You can Deposit all the time, but withdrawing is sometimes very complicated, which is probably not appreciated there. 😁
The credit card customer service says the following:


Hello ******

Your virtual credit card number is linked to your account, which is registered to your personal details such as e-mail address, phone number, name, date of birth and billing address.

If you can view your virtual credit card number in the app, this confirms that the card belongs to you, as only you should have access to your account.

Please ensure that you keep your login details safe and do not give anyone access to your app.

I also have a physical card with a different number, which came later, so I used the virtual one. It has the name etc. on it, but that won't help.
The statement only shows amounts etc. but nothing with my name on it.

Perhaps someone has had similar experience in such a case and can help me somehow. Otherwise, I don't know what to do with the money. Even if I play with it and win, the problem would still exist but with a larger sum.

This post has been translated automatically

gamble1
Icon

Withdrawal problems virtual credit card

7th Feb. 2024, at 11:53 pm CET#2
1 Like

Liked this post: n****4
Strange, I don't have any problems write to VIP Support

This post has been translated automatically

R3hab
Elite

Withdrawal problems virtual credit card

8th Feb. 2024, at 12:23 am CET#3
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Deposit 20 with the new physical card once and then request a payout with the new card
Tell platin that you are now using this card and then verify it, they should delete the old one because it is no longer in use and that's it
I don't know if it works like this but you can give it a try

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Gambler08

Withdrawal problems virtual credit card

8th Feb. 2024, at 05:55 am CET#4
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gamble1 wrote on 07.02.2024 at 23:53: Strange, I don't have any problems write to VIP Support

How exactly can I do that?

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Gambler08

Withdrawal problems virtual credit card

8th Feb. 2024, at 06:27 am CET#5
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I requested the payout via my account because the card only works for payments. You can't use it to withdraw or send cash. Maybe that has something to do with it? I've now requested the payout to the virtual card and deposited again with the physical card. Let's see what happens now and what they say. I've always gotten the money there, but with this stupid credit card it doesn't work like it used to. If I had known that, I would never have used it.

This post has been translated automatically

gamble1
Icon

Withdrawal problems virtual credit card

8th Feb. 2024, at 01:25 pm CET#6
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Gambler08 wrote on 08.02.2024 05:55:

How exactly can I do that?

Open your e-mail program and write an e-mail to: VIP@platincasino.com if everything worked out you will get an automatic reply when your ticket has been created they will actually get back to you quite quickly in a few hours

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Gambler08

Withdrawal problems virtual credit card

8th Feb. 2024, at 07:10 pm CET#7
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gamble1 wrote on 08.02.2024 at 13:25:
Open your e-mail program and write an e-mail to: VIP@platincasino.com if everything worked out you will get an automatic reply when your ticket has been created they will get back to you quite quickly in a few hours

Thanks, I'll give it a try.

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Frankey
Experienced

Withdrawal problems virtual credit card

8th Feb. 2024, at 10:18 pm CET#8
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Gambler08 wrote on 07.02.2024 at 21:26: Good evening. I have another problem with Platincasino and a withdrawal of 2200 euros. I have deposited several times via a virtual credit card and am now supposed to confirm this, with name credit card number and so on. The Provider does not send confirmations by post or email for security reasons, I have now taken several screenshots of the app, the credit card there etc. but it doesn't work to confirm everything in one where credit card details and my name appear somewhere at the same time. So I can actually only prove that the card belongs to me via the app, sometimes the app doesn't even allow screenshots. Have any of you ever had similar problems? There must be a way to get the money somehow. I also have platinum status there but somehow there are always problems with larger withdrawals. You can Deposit all the time, but withdrawing is sometimes very complicated, which is probably not appreciated there. 😁
The credit card customer service says the following:


Hello ******

Your virtual credit card number is linked to your account, which is registered to your personal details such as e-mail address, phone number, name, date of birth and billing address.

If you can view your virtual credit card number in the app, this confirms that the card belongs to you, as only you should have access to your account.

Please ensure that you keep your login details safe and do not give anyone access to your app.

I also have a physical card with a different number, which came later, so I used the virtual one. It has the name etc. on it, but that won't help.
The statement also only shows amounts etc. but nothing with my name on it.

Perhaps someone has had similar experience in such a case and can help me somehow. Otherwise, I don't know what to do with the money. Even if I play with it and win, the problem would still exist, only with a larger amount.

That won't work with the app. Try logging in via the website in desktop mode and see if you can get all the data on one page.

This post has been translated automatically

Gambler08

Withdrawal problems virtual credit card

8th Feb. 2024, at 10:31 pm CET#9
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Frankey wrote on 08.02.2024 at 22:18:

That won't work with the app. Try logging in via the website in desktop mode and see if you get all the data on one page...

I've already tried that. But I didn't find anything either. They themselves write about the support so that there is no possibility or confirmation for security reasons. I can't think of a solution either, unfortunately. I wrote to the VIP support, they also replied but so far without success. Because I can't get the stupid thing confirmed because the name is missing everywhere. No matter which proof. 🤔

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Gambler08

Withdrawal problems virtual credit card

15th Feb. 2024, at 10:07 pm CET#10
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I have not found a way to confirm the card. Money is gone and Platin is history. Can anyone recommend an alternative without a 1 euro limit and waiting time? 😁

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Max_Bet
Expert

Withdrawal problems virtual credit card

16th Feb. 2024, at 06:21 pm CET#11
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Gambler08 wrote on 15.02.2024 at 22:07: So I have not found a way to confirm the card. Money is gone and Platin is history. Can anyone recommend an alternative without a 1 euro limit and waiting time? 😁

Yes here

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tmzy93

Withdrawal problems virtual credit card

19th Feb. 2024, at 08:32 pm CET#12
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Hey I need some help regarding Platincasino . I used to play there a lot . I often won and also paid out . But this has changed . I am suddenly no longer verified and the casino does not pay out my win. I keep being put off . In the chat they always write "your payout is waiting in the relevant department". Can I expect a payout or should I ask a lawyer? Since Platincasino is not on the whitelist, I don't know what it looks like. But supposedly you can also claim your losses from there in favor of the player. Does anyone have the same experience with the PC at the moment? Kind regards

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