Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Platincasino: Will I get my money?

Topic created on 02nd Nov. 2020 | Page: 1 of 1 | Answers: 6 | Views: 2,239
TinaTina
Visitor

Will I get my money?

2nd Nov. 2020, at 08:43 am CET#1
0 Likes

Nobody has liked this post so far
Hello!

I have at the Platin Casino, where I am registered for a long time, but never really played, 400 € deposited with Apple Pay and my virtual card from the current account, which is such a virtual MasterCard that you do not really have as plastic in hand.
Now I have won €900 and would like to withdraw it.
For Verification, the ID was requested and a document with address header.
Both I have uploaded, initially there were difficulties with the upload, because I did not see that the top of the head was always automatically specified an old credit card, which I no longer have.
I then wrote to the support and in the Live Chat they said that all the documents are there and the verification will not take 24 hours.
After the next day still nothing happened, I asked again, then they said, I will be verified today.
Now another day has passed. The chat is no longer working, my request is not forwarded, I also sent an email that has not yet been answered, the verification is still not completed after two days and no one answers or is available.

Do I have to worry now that I can't get my 900 €? Unfortunately I have miscalculated a bit and would need the money urgently in the next few days.

What are your experiences, how long can it take with the verification? Has anyone ever not received their money? I am really worried right now. You read a lot of good things about this casino, but right now I have the feeling that nobody cares about anything or is available.
Thank you!

This post has been translated automatically

upola
Legend

Will I get my money?

2nd Nov. 2020, at 09:29 am CET#2
1 Like

Liked this post: Avatar von krabbe666 krabbe666
I cashed out yesterday at Platin, it takes less than 2 minutes and the money was on my Neteller account, but I am already verified.
I claim times, you get your money in any case...if everything is in order with the documents.

This post has been translated automatically

Julian
Elite

Will I get my money?

2nd Nov. 2020, at 09:54 am CET#3
0 Likes

Nobody has liked this post so far
Hello TinaTina,

I left you a message via Communicator

This post has been translated automatically

Spandauer44
Rookie

Will I get my money?

15th Jan. 2021, at 04:54 am CET#5
0 Likes

Nobody has liked this post so far
TinaTina wrote on 02.11.2020 at 08:43: Hello!

I have deposited at the Platin Casino, where I have been registered for a long time, but never really played, 400 € with Apple Pay and my virtual card from the current account, which is such a virtual MasterCard that you do not really have in hand as plastic.
Now I have won €900 and would like to withdraw it.
For Verification, the ID was requested and a document with address header.
Both I have uploaded, initially there were difficulties with the upload, because I did not see that the top of the head was always automatically specified an old credit card, which I no longer have.
I then wrote to the support and in the Live Chat they said that all the documents are there and the verification will not take 24 hours.
After the next day still nothing happened, I asked again, then they said, I will be verified today.
Now another day has passed. The chat is no longer working, my request is not forwarded, I also sent an email that has not yet been answered, the verification is still not completed after two days and no one answers or is available.

Do I have to worry now that I can't get my 900 €? Unfortunately I have miscalculated a bit and would need the money urgently in the next few days.

What are your experiences, how long can it take with the verification? Has anyone ever not received their money? I am really worried right now. You read a lot of good things about this casino, but right now I have the feeling that nobody cares about anything or is available.
Thank you!


I have also played at Platin and also won something, the money was there after my verification within 3 days.Can only think that because of V`Corona takes a little läbger, but if you have also met the conditions, such as bonus etc., Platin also pays!

Edit: Have times the answer from the quote copied out. Otherwise you do not recognize that.

This post has been translated automatically

Anonym

Will I get my money?

15th Jan. 2021, at 08:15 am CET#6
0 Likes

Nobody has liked this post so far
Yes that's right when the payout is in progress then Platin is one of the fastest

This post has been translated automatically

VM292
Amateur

Will I get my money?

15th Jan. 2021, at 08:53 am CET#7
0 Likes

Nobody has liked this post so far
With me similarly. Only I was of the opinion I had already verified, I do actually always first of all... well was probably nix's probably forgotten but I'm also long there registered... and I've been waiting for days... chat also not available with me...

This post has been translated automatically

slotliebe89
Elite

Will I get my money?

15th Jan. 2021, at 09:43 am CET#8
0 Likes

Nobody has liked this post so far
With Platin you should have no problems with the payout. Support from the GJ team has already been offered. Congratulations on the win.

This post has been translated automatically

Hot Topics2nd Nov. 2024 at 03:35 pm CET

World
0
Offline Casinos
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately