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Platincasino: Will I get my money?

Topic created on 02nd Nov. 2020 | Page: 1 of 1 | Answers: 6 | Views: 2,284
TinaTina
Visitor

Will I get my money?

2nd Nov. 2020, at 08:43 am CET#1
0 Likes

Nobody has liked this post so far
Hello!

I have at the Platin Casino, where I am registered for a long time, but never really played, 400 € deposited with Apple Pay and my virtual card from the current account, which is such a virtual MasterCard that you do not really have as plastic in hand.
Now I have won €900 and would like to withdraw it.
For Verification, the ID was requested and a document with address header.
Both I have uploaded, initially there were difficulties with the upload, because I did not see that the top of the head was always automatically specified an old credit card, which I no longer have.
I then wrote to the support and in the Live Chat they said that all the documents are there and the verification will not take 24 hours.
After the next day still nothing happened, I asked again, then they said, I will be verified today.
Now another day has passed. The chat is no longer working, my request is not forwarded, I also sent an email that has not yet been answered, the verification is still not completed after two days and no one answers or is available.

Do I have to worry now that I can't get my 900 €? Unfortunately I have miscalculated a bit and would need the money urgently in the next few days.

What are your experiences, how long can it take with the verification? Has anyone ever not received their money? I am really worried right now. You read a lot of good things about this casino, but right now I have the feeling that nobody cares about anything or is available.
Thank you!

This post has been translated automatically

upola
Legend

Will I get my money?

2nd Nov. 2020, at 09:29 am CET#2
1 Like

Liked this post: Avatar von krabbe666 krabbe666
I cashed out yesterday at Platin, it takes less than 2 minutes and the money was on my Neteller account, but I am already verified.
I claim times, you get your money in any case...if everything is in order with the documents.

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Julian
Elite

Will I get my money?

2nd Nov. 2020, at 09:54 am CET#3
0 Likes

Nobody has liked this post so far
Hello TinaTina,

I left you a message via Communicator

This post has been translated automatically

Spandauer44
Rookie

Will I get my money?

15th Jan. 2021, at 04:54 am CET#5
0 Likes

Nobody has liked this post so far
TinaTina wrote on 02.11.2020 at 08:43: Hello!

I have deposited at the Platin Casino, where I have been registered for a long time, but never really played, 400 € with Apple Pay and my virtual card from the current account, which is such a virtual MasterCard that you do not really have in hand as plastic.
Now I have won €900 and would like to withdraw it.
For Verification, the ID was requested and a document with address header.
Both I have uploaded, initially there were difficulties with the upload, because I did not see that the top of the head was always automatically specified an old credit card, which I no longer have.
I then wrote to the support and in the Live Chat they said that all the documents are there and the verification will not take 24 hours.
After the next day still nothing happened, I asked again, then they said, I will be verified today.
Now another day has passed. The chat is no longer working, my request is not forwarded, I also sent an email that has not yet been answered, the verification is still not completed after two days and no one answers or is available.

Do I have to worry now that I can't get my 900 €? Unfortunately I have miscalculated a bit and would need the money urgently in the next few days.

What are your experiences, how long can it take with the verification? Has anyone ever not received their money? I am really worried right now. You read a lot of good things about this casino, but right now I have the feeling that nobody cares about anything or is available.
Thank you!


I have also played at Platin and also won something, the money was there after my verification within 3 days.Can only think that because of V`Corona takes a little läbger, but if you have also met the conditions, such as bonus etc., Platin also pays!

Edit: Have times the answer from the quote copied out. Otherwise you do not recognize that.

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Anonym

Will I get my money?

15th Jan. 2021, at 08:15 am CET#6
0 Likes

Nobody has liked this post so far
Yes that's right when the payout is in progress then Platin is one of the fastest

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VM292
Amateur

Will I get my money?

15th Jan. 2021, at 08:53 am CET#7
0 Likes

Nobody has liked this post so far
With me similarly. Only I was of the opinion I had already verified, I do actually always first of all... well was probably nix's probably forgotten but I'm also long there registered... and I've been waiting for days... chat also not available with me...

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slotliebe89
Elite

Will I get my money?

15th Jan. 2021, at 09:43 am CET#8
0 Likes

Nobody has liked this post so far
With Platin you should have no problems with the payout. Support from the GJ team has already been offered. Congratulations on the win.

This post has been translated automatically

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