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Platincasino: [What ever happened to Platincasino?

Topic created on 29th Oct. 2023 | Page: 1 of 1 | Answers: 8 | Views: 1,493
MikeG111213
Rookie

[What ever happened to Platincasino?

29th Oct. 2023, at 11:45 am CET#1
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Moin together,

Yesterday I saw by chance that Platin now also offers mifinity whereupon I directly made 2 deposits. From the first Deposit has become nothing but from the second I could win a small amount whereupon I wanted to test directly times the payout now after the license conversion and what can I say I am speechless how bad they have become. Yesterday evening the payout was canceled for the first time because they wanted to have documents from Mifinity, no problem everything uploaded and new payout started which was canceled again this morning because they want to have a bank statement from my bank where the deposit of yesterday is seen ? Makes no sense, since I have deposited via Mifinity credit... I am then in the Live Chat which has told me something about 5 failed deposit... häää ?! I then answered again that this is about documents that are required that do not make sense, because I can not submit them whereupon the chat was simply closed... In my customer account can still see that the documents uploaded yesterday have not even been checked... I have played at that time very happy with Platin, because the Verification was super fast and payouts were also always processed quickly but what is going on now makes no fun more

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frapi07
Elite

[What ever happened to Platincasino?

29th Oct. 2023, at 01:07 pm CET#2
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Hello,

Until recently we had a standalone Platin casino in Germany, so on the former site only German speakers could play. Everyone else played on the international site (the current one). So don't be surprised if the chat is different.

You have to get everything verified first, so you don't always have to restart the withdrawal either. They will always cancel it until your details are verified and accepted.

You have a Mifinity account, right? You can prove that you made a Deposit yesterday. They want to see that.

It can also be that Mifinity has registered the failed attempts. At least with me it was like that, that I had reached a limit, although I had not deposited anything. What I had tried to do was to make deposits and as soon as you click on cancel, it counts as a failed attempt.

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MikeG111213
Rookie

[What ever happened to Platincasino?

29th Oct. 2023, at 01:58 pm CET#3
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Moin,

I have never played on the .de site but on the International .com, I was lucky then and was not switched from Platin, think since I was otherwise a regular player there and deposited good money. I did not cause any debugging which you can see under the transaction. I got an email yesterday that they want proof from Mifinity which I submitted, however they wanted a statement from my bank today with the Deposit from yesterday but I have never deposited there by bank so it makes no sense to ask for such a document.

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frapi07
Elite

[What ever happened to Platincasino?

29th Oct. 2023, at 03:27 pm CET#4
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MikeG111213 wrote on 10/29/2023 at 1:58 pm: Moin,

I never played on the .de site but on the International .com, I was lucky then and was not switched from Platin, think since I was otherwise a regular player there and deposited good money. I did not cause any debugging which you can see under the transaction. I got an email yesterday that they want proof from Mifinity which I submitted, however they wanted a statement from my bank today with the Deposit from yesterday but I have never deposited there by bank so it makes no sense to ask for such a document.

I did not mean the .de site, but also the .com site. Only players from the DACH regions played there. Everyone else played somewhere else. There was also no English support, it was all German. The offers were also different. On the current site you can find weekly Bonuses (Thursday and Sunday) etc., that didn't exist at all on the old one.

Write to Julian and describe your problem. Tomorrow at the latest he will read your message.

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gamble1
Icon

[What ever happened to Platincasino?

29th Oct. 2023, at 05:02 pm CET#5
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If you have Platinum status can also write to the VIP support I thought only the gibts no longer but they have written to me and is apparently a new team but so far everything ok answered quickly everything understood and even booked bonus The normal support is not so good unfortunately but VIP and a level above GJ so it works best

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frapi07
Elite

[What ever happened to Platincasino?

29th Oct. 2023, at 05:54 pm CET#6
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gamble1 wrote on 29.10.2023 at 17:02 clock: If you have Platinum status can also write to the VIP support I thought first gibts no longer but the have written to me and is apparently a new team but so far everything ok answered quickly everything understood and even booked bonus The normal support is not so good unfortunately but VIP and a level above GJ so it works best


Is not a new team.

You have to imagine it like this: earlier Platincasino had 2 (may have been more) "branches". In one only German speakers were allowed in, in the other just the rest.

They have now closed the German "branch" (not .de side) for good - the employees were probably terminated or placed in other areas.

This also explains the miserable actions, the many bugs and the indifference.

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gamble1
Icon

[What ever happened to Platincasino?

29th Oct. 2023, at 06:01 pm CET#7
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frapi07 wrote on 10/29/2023 at 5:54 pm:


Is not a new team.

You have to think of it this way: in the past Platincasino had 2 (could have been more) "branches". In one only German speakers were allowed in, in the other just the rest.

They have now closed the German "branch" (not .de side) for good - the employees were probably terminated or placed in other areas.

This also explains the miserable actions, the many bugs and the indifference.

The biggest bugs are still on the 9 birthday emerged where no one has managed to get such a crappy pop up to run which is really ridiculous what again the assumption arises in the time were either all IT staff prevented for another project withdrawn or simply no one there

And especially with the latter I get really bad if that should be so not to think what would have happened if in this time an attack would have occurred I mean there were already attacked other companies also large server hosters and there are 24/7 determined 100 + It security experts and programmers present who can defend against such attacks or close the gaps can

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kaktusjack
Rookie

[What ever happened to Platincasino?

1st Nov. 2023, at 03:37 pm CET#8
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Has anyone already played in the "new" Platin Casino with chips AND paid out?
Do they also want a complete (new) Verification?

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Julian
Elite

[What ever happened to Platincasino?

1st Nov. 2023, at 03:40 pm CET#9
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The thread creator has now received his payout, regarding Verification and documents he was given more detailed instructions.
Since the problem has been solved by the thread creator, I will close the thread.

This thread was closed

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