Platincasino: [solved] Violation of bonus conditions
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[solved] Violation of bonus conditions
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Unfortunately, I had the bonus condition with max. 5 € stake not really on the screen or at other casinos comes but then also a warning if you try to bet higher but is still in the bonus conditions. So I had actually once bought for 100 € bonus games and spun about 10 to 50 times with a bet of 7.50 €. However, no wins worth mentioning came out of this. Mainly all winnings came with stakes under 5€ as well as the maximum win in Wanted Dead or a Wild with 2€ stake in the free spins came and from it 2780€ win achieved.
I have successfully wagered the required 7700€ and also played a bit more and was able to convert 1980€ into real money.
The casino has now refused the payout with the following reasoning and left only 150€ of withdrawable funds on the player account.
Yes I admit that I have gambled over 5 € bet times but as mentioned did not get the required turnover so really fair is not, do you think there is somehow a chance to get at least about a better compensation as only the originally deposited 150 €? In the past years I have also only deposited with them and exactly 1000€ in total, that's just by the way
Many thanks in advance for any help and very best regards
Message from the casino:
xxxxxxx (Platincasino)
8 Mar 2022, xx:xx CET
Hello xxx,
we are contacting you today regarding your withdrawal request.
As you may have read in our Bonus terms and conditions, the maximum wagering requirement for converting bonus funds is €5.00 per game round:
https://www.platincasino.com/de/support/bonus-conditions.html
The maximum bet for converting bonus funds is €5.00 per spin or €0.50 per bet line.
You did not comply with this rule and your win had to be cancelled. Your last deposit is in your player account and you are welcome to withdraw the amount.
We understand that this is annoying, but we want to remind you that our bonus conditions are binding and cannot be interpreted individually or differently.
We hope that you will take these lines to heart for the future and still wish you an excellent time with us!
Best regards,
Platincasino Support Team
And this was the bonus used: (Mail from 4.3.2022)
Hello xxx,
this weekend a deposit is really worth it, because we have an exclusive surprise for you ready
Deposit between Friday and Sunday at least 50€ and get a 100% up to 150€ reload bonus . But that's not all, because on top of that we also give you 10€ extra credit . And the turnover for this bonus is only 25! You can find it in your notifications.
Don't miss this chance and sweeten your weekend with our exclusive reload offer
Have fun at Platincasino
Your Platinum Club Concierges
Bonus Terms: The Deposit bonus can be activated from 04/03/2022 until the end of 06/03/2022 GMT +1 with a deposit (from €50, 100% up to €150). After redeeming the bonus, the player will receive an additional €10 bonus. The bonus can be used only once in total per Platincasino member, household and IP address. The entire bonus and the deposited amount must be wagered 25 times within 7 days. Missed offers cannot be activated retroactively. The general bonus terms and conditions apply.
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[solved] Violation of bonus conditions
Nobody has liked this post so far
I am very sorry for you, you will not be able to do anything.
Find yourself a decent casino, Platin is a dump.
At a reputable casino it is not possible to violate the bonus conditions.
Games that are not playable with bonus, you can not open there.
Do not make a bet over 5 euros and bonus purchases either.
Platin is bullshit, from customer support to bonus offers to what happened to you.
As I said, in a good casino this is not possible at all.
Very sad.
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[solved] Violation of bonus conditions
Nobody has liked this post so far
Unfortunately, this is really the case and very annoying. Best you look for a casino which is not listed here.
You read so often about because withdrawal is not processed, etc. and then the mods come and "help" that is simply a tactic of the casinos that you gamble your money again and the providers of this site make then still on helpful.
If you have won money and keep to the conditions, it usually needs no help to get it.
Except for very dubious providers which are also listed here as Super Toll.
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[solved] Violation of bonus conditions
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Max_Bet
I would not go so far now the possibility to violate bonus offers says nothing at all about how serious a casino is
Platin has mostly junk offers at least those where the masses are made available but they do pay out reliably and only on that you can make the point with serious or unseriös
@TE unfortunately, I think you can do nothing but hope for goodwill because as you admit you have made the mistake by A) The conditions have not read and then still violated it
In most casinos it does not matter whether you actually win with the money the mere implement that you have made in this case over 100 € and 7.50 several times is already there that everything is invalid that would have happened to you so in 90% of casinos if you disregard the other 10% where you can not technically violate the conditions as Jubla2014 wrote
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[solved] Violation of bonus conditions
Liked this post:
at1905, B****3, 
gamble1, 
Max_Bet
You and your senseless claims! You talk only garbage and that for the repeated time. Every time you make claims that are simply not true.
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[solved] Violation of bonus conditions
Nobody has liked this post so far
I also wonder why he is active here at all, if he writes such sentences > Best you look for a casino which is not listed here.
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[solved] Violation of bonus conditions
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Falko
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[solved] Violation of bonus conditions
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gamble1
i wonder that too, in almost every post he shoots against GJ and especially against caro. I think that's really terrible. if caro would not be many users would not get their money or help with other problems
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[solved] Violation of bonus conditions
Nobody has liked this post so far
Reliable payout make most casinos.
Letting players fall into bonus traps is very unserious in my opinion, to say the least.
And that's what Platin does, that's what this store speculates on.
If you take all aspects into account, i.e. customer support, bonus offers and terms and conditions, this casino is simply lousy.
Only payouts are relatively quick there.
As I have already written, for a good and reputable casino it is very easy to implement it technically that not a single player can violate the bonus conditions.
If a casino does not do that, it is junk.
Have a nice evening.
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[solved] Violation of bonus conditions
Nobody has liked this post so far
To be honest, jubla is kind of right. Maybe it is not 100% the only criterion for seriousness.
But what reason is there not to include this technical possibility, which prevents to violate the conditions?
I can't imagine that the technical implementation of an Internet offer would be a problem...
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