Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Platincasino: [solved] Violation of bonus conditions

Topic created on 09th Mar. 2022 | Page: 1 of 2 | Answers: 14 | Views: 4,140
Mirrr
Over the weekend I had used the bonus offer below at Platincasino to get 100% plus $10 with a Deposit of $150 with only a 25x turnover requirement.

Unfortunately, I had the bonus condition with max. 5 € stake not really on the screen or at other casinos comes but then also a warning if you try to bet higher but is still in the bonus conditions. So I had actually once bought for 100 € bonus games and spun about 10 to 50 times with a bet of 7.50 €. However, no wins worth mentioning came out of this. Mainly all winnings came with stakes under 5€ as well as the maximum win in Wanted Dead or a Wild with 2€ stake in the free spins came and from it 2780€ win achieved.

I have successfully wagered the required 7700€ and also played a bit more and was able to convert 1980€ into real money.

The casino has now refused the payout with the following reasoning and left only 150€ of withdrawable funds on the player account.

Yes I admit that I have gambled over 5 € bet times but as mentioned did not get the required turnover so really fair is not, do you think there is somehow a chance to get at least about a better compensation as only the originally deposited 150 €? In the past years I have also only deposited with them and exactly 1000€ in total, that's just by the way

Many thanks in advance for any help and very best regards



Message from the casino:


xxxxxxx (Platincasino)
8 Mar 2022, xx:xx CET
Hello xxx,

we are contacting you today regarding your withdrawal request.

As you may have read in our Bonus terms and conditions, the maximum wagering requirement for converting bonus funds is €5.00 per game round:

https://www.platincasino.com/de/support/bonus-conditions.html

The maximum bet for converting bonus funds is €5.00 per spin or €0.50 per bet line.

You did not comply with this rule and your win had to be cancelled. Your last deposit is in your player account and you are welcome to withdraw the amount.

We understand that this is annoying, but we want to remind you that our bonus conditions are binding and cannot be interpreted individually or differently.

We hope that you will take these lines to heart for the future and still wish you an excellent time with us!

Best regards,

Platincasino Support Team





And this was the bonus used: (Mail from 4.3.2022)


BONUS WEEKEND


Mirrr Deposit at least €50 and get 100% up to €150 bonus + €10 extra credit!




Hello xxx,
this weekend a deposit is really worth it, because we have an exclusive surprise for you ready
Deposit between Friday and Sunday at least 50€ and get a 100% up to 150€ reload bonus . But that's not all, because on top of that we also give you 10€ extra credit . And the turnover for this bonus is only 25! You can find it in your notifications.
Don't miss this chance and sweeten your weekend with our exclusive reload offer
Have fun at Platincasino
Your Platinum Club Concierges


COLLECT BONUS














Bonus Terms: The
Deposit bonus can be activated from 04/03/2022 until the end of 06/03/2022 GMT +1 with a deposit (from €50, 100% up to €150). After redeeming the bonus, the player will receive an additional €10 bonus. The bonus can be used only once in total per Platincasino member, household and IP address. The entire bonus and the deposited amount must be wagered 25 times within 7 days. Missed offers cannot be activated retroactively. The general bonus terms and conditions apply.










This post has been translated automatically

Jubla2014
Top Member
Servus!

I am very sorry for you, you will not be able to do anything.

Find yourself a decent casino, Platin is a dump.

At a reputable casino it is not possible to violate the bonus conditions.
Games that are not playable with bonus, you can not open there.
Do not make a bet over 5 euros and bonus purchases either.


Platin is bullshit, from customer support to bonus offers to what happened to you.

As I said, in a good casino this is not possible at all.


Very sad.

This post has been translated automatically

B****6
Jubla2014 wrote on 09.03.2022 at 13:19: Servus!

I am very sorry for you, there is nothing you can do.

Find yourself a decent casino, Platin is a dump.

At a reputable casino it is not possible to violate the bonus conditions.
Games that are not playable with bonus, you can not open there.
Do not make a bet over 5 euros and bonus purchases either.


Platin is bullshit, from customer support to bonus offers to what happened to you.

As I said, in a good casino this is not possible at all.


Very unfortunate.

Unfortunately, this is really the case and very annoying. Best you look for a casino which is not listed here.
You read so often about because withdrawal is not processed, etc. and then the mods come and "help" that is simply a tactic of the casinos that you gamble your money again and the providers of this site make then still on helpful.
If you have won money and keep to the conditions, it usually needs no help to get it.
Except for very dubious providers which are also listed here as Super Toll.

This post has been translated automatically

gamble1
Icon
Jubla2014 wrote on 09.03.2022 at 13:19: Servus!

I am very sorry for you, there is nothing you can do.

Find yourself a decent casino, Platin is a dump.

At a reputable casino it is not possible to violate the bonus conditions.
Games that are not playable with bonus, you can not open there.
Do not make a bet over 5 euros and bonus purchases either.


Platin is bullshit, from customer support to bonus offers to what happened to you.

As I said, in a good casino this is not possible at all.


Very sad.

I would not go so far now the possibility to violate bonus offers says nothing at all about how serious a casino is

Platin has mostly junk offers at least those where the masses are made available but they do pay out reliably and only on that you can make the point with serious or unseriös

@TE unfortunately, I think you can do nothing but hope for goodwill because as you admit you have made the mistake by A) The conditions have not read and then still violated it

In most casinos it does not matter whether you actually win with the money the mere implement that you have made in this case over 100 € and 7.50 several times is already there that everything is invalid that would have happened to you so in 90% of casinos if you disregard the other 10% where you can not technically violate the conditions as Jubla2014 wrote

This post has been translated automatically

Caro
Expert
BeansSlat666 wrote on 09/03/2022 at 13:50
Unfortunately this is really the case and very annoying. Best you look for a casino which is not listed here.
You read so often because of withdrawal is not processed, etc. and then come the mods and "help" that is simply a tactic of the casinos that you gamble your money again and the providers of this site make then still on helpful.
If you have won money and adheres to the conditions, it usually needs no help to get it.
Except for very dubious providers which are also listed here as Super Toll.

You and your senseless claims! You talk only garbage and that for the repeated time. Every time you make claims that are simply not true.

This post has been translated automatically

Falko
Icon
Caro wrote on 09.03.2022 at 14:14:You and your senseless claims! You are just talking garbage and this for the repeated time. Every time you make claims that are simply not true.

I also wonder why he is active here at all, if he writes such sentences > Best you look for a casino which is not listed here.

This post has been translated automatically

Donnie
Elite
You can be glad that there are people here who can help you with withdrawal or Verification problems.then you should take but even more a listed casino☝

This post has been translated automatically

garfield68
Elite
Falko wrote on 09.03.2022 at 14:46
I also wonder why he is active here at all, if he writes such sentences > Best you look for a casino which is not listed here.

i wonder that too, in almost every post he shoots against GJ and especially against caro. I think that's really terrible. if caro would not be many users would not get their money or help with other problems

This post has been translated automatically

Jubla2014
Top Member
@gamble1

Reliable payout make most casinos.

Letting players fall into bonus traps is very unserious in my opinion, to say the least.

And that's what Platin does, that's what this store speculates on.

If you take all aspects into account, i.e. customer support, bonus offers and terms and conditions, this casino is simply lousy.

Only payouts are relatively quick there.


As I have already written, for a good and reputable casino it is very easy to implement it technically that not a single player can violate the bonus conditions.

If a casino does not do that, it is junk.

Have a nice evening.

This post has been translated automatically

Stromberg
Legend
Jubla2014 wrote on 09/03/2022 at 18:56: @gamble1

Paying out reliably is what most casinos do.

Letting players fall into bonus traps is very unserious in my opinion, to say the least.

And that's what Platin does, that's what this store speculates on.

If you take all aspects into account, i.e. customer support, bonus offers and terms and conditions, this casino is simply lousy.

Only payouts are relatively quick there.


As I have already written, for a good and reputable casino it is very easy to implement it technically that not a single player can violate the bonus conditions.

If a casino does not do that, it is junk.

Have a nice evening.

To be honest, jubla is kind of right. Maybe it is not 100% the only criterion for seriousness.
But what reason is there not to include this technical possibility, which prevents to violate the conditions?
I can't imagine that the technical implementation of an Internet offer would be a problem...

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 03:44 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately