Platincasino: Verification not possible and payout still not processed...
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Verification not possible and payout still not processed...
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I have the following problem: I deposited money at Platincasino and won 2139.00 euros.
I was very happy, this is the first time I have been so lucky in a casino.
I then had the money paid out and received confirmation that my request had been received. However, my withdrawal has still not been processed and it can still be seen in my account under 'Transaction' to cancel.
I then contacted the support team and they told me to wait 48 days.
I then asked again if everything was ok with my Verification, and the support team told me that my player account had been verified, but that the payment methods for the cards had not yet been verified. So I submitted all proof of credit card payments in my player account + by email.
The chat then strangely broke off, so I contacted support again about verifying my payment methods.
My bank account, my ID card + my proof of address were also accepted that my account is verified, which I also received as proof by email on 10.09.2024.
Now my proofs (credit cards) are still not verified and my payout is pending. Customer service cannot be reached by email or Live Chat, the chat is always canceled without receiving an answer.
Unfortunately, I didn't do any research beforehand, but only afterwards and have only read negative things about Platincasino.
That the payouts, verification and support are simply super bad. People don't get any feedback, can't reach anyone or the payouts are constantly canceled and the verification doesn't work either, as it's either not processed at all, takes weeks or people don't even get their money.
Now, of course, I have a super uncomfortable feeling that I won't see my win.
Do you have any experience with the casino? How can I contact someone there?
I am at a loss in the meantime
I've been playing at Platincasino for a long time and I really enjoy playing there, but I don't want to feel uncomfortable when I gamble...
I hope someone can help me please
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Verification not possible and payout still not processed...
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Platin is basically a reputable casino that doesn't generally screw players out of their money. However, it has to be said that the way they have been handling customer communication lately is definitely in need of improvement.
Therefore, even if you are not a VIP, I would recommend that you write to VIP support if nothing happens or the problem is not resolved. You can reach them at: VIP@Platincasino.com
In any case, keep us up to date and try not to worry too much.
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Verification not possible and payout still not processed...
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the forbidden always has its charm, welcome to the underworld
tip: don't have it paid out to a german bank account, it will take longer for them to find out.
maybe you'll get lucky
1984 was yesterday
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Verification not possible and payout still not processed...
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Wasn't there a contact person here in the forum recently or has he disappeared in the meantime? 😁
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Verification not possible and payout still not processed...
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gamble1, 
Max_Bet, 
SixtyNine69
He still officially exists somehow, but he didn't prove to be very helpful because he didn't respond to inquiries. That's why it's no longer explicitly recommended to write to him until further notice. Sure, you could of course try and everyone is free to do so, but unfortunately this is only likely to raise false hopes
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Verification not possible and payout still not processed...
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So to summarize: Hands off Platin 😁
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Verification not possible and payout still not processed...
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SixtyNine69
If you ask me like that: that anyway, unless you have nerves of steel
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Verification not possible and payout still not processed...
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How do you become a VIP?
I received an email this morning that my payout was canceled. It said that my cards had to be signed and that everything should be blacked out (it was, by the way) 😞
So I signed all the cards once, blacked them out again and uploaded them.
Customer service is completely unavailable, something I've never experienced in all the time I've been playing....
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Verification not possible and payout still not processed...
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With credit cards, you have to make sure that the number is not completely visible in the photo. The middle of the number must be blacked out. I can't tell you exactly which parts have to be covered, but they are very strict about it. For example, if they say that only the last two and the first three digits can be visible, and one more digit is visible, it will be rejected immediately.
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Verification not possible and payout still not processed...
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Yes, that was also the reason for me, I think the first 4 and last 2 can only be visible.
But there was no explanation from them either, just a blunt rejection of the payout with no explanation 😅
And at some point they just kept saying the card had to be signed otherwise they wouldn't pay out... It was just a bit difficult with a virtual one 😆
Platin was my number 1 casino for years, but after the promotion where I tried to get my money every day for 2 weeks and it didn't work out in the end, I had my account deleted directly.
I think from a certain amount of all depositors together you will become a VIP at some point.
Then you'll also have access to a Live Chat again, the stupid people who only gamble away a few hundred and not a few thousand are completely left out in the cold 🤣
Sap store to the power of 10 since the change of ownership
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Verification not possible and payout still not processed...
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Well, you've become a VIP there if you Deposit at least €1000 a month. The VIP status only lasts as long as you deposit €1000 per month. At least that's how it was with the old Platin. It's also possible that they've changed it.
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Verification not possible and payout still not processed...
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gamble1
The first 6 and the last 4 can only be visible, everything else has to be blacked out, including the CVV of course, but I submitted all of that beforehand. Well, I forgot about the signature because I don't need it in the store...🤨
The front pages have already been accepted, it's about the back pages with the signature.
I uploaded it all again yesterday, hope it fits now. Otherwise I'm really spinning my wheels, I've never had such a fuss with a verification.
I don't even know where you can see it with the VIP, I find it very confusing.
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Verification not possible and payout still not processed...
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It was actually the same with one of my credit cards, as only * 4 numbers can be read on the credit card, my name and the card issuer. Everything else, such as the credit card number, can be seen in the wallet, which I blacked out (leaving the first 6 and last 4 blank). They were accepted straight away.
I finally got through to someone at support and was told to wait 72 hours for everything to be checked for verification.
I give updates
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